Specsavers Anmeldelser 

2.631
•
TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Have had good experiences across two different Specsavers stores, most recently for audiology and optometry. This is day 2 with my new glasses, and I am hopeful that my brain will adjust to them appro... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great service after I lost both by pairs of reading glasses. My new sets came through far quicker than normal thanks to staff noting urgency required

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I was looked after by Hillary at the Botany, Auckland store. It was Hillary who helped me two years ago and was I fortunate to have her look after me again. Hillary is a tremendous asset to Spec... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I like using this self order service even though I may not use it often. I like how it stores what I've previously ordered, as I have terrible with my memory of the necessary measurements of the cont... Se mere

Virksomheden har svaret


Virksomhedsoplysninger


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(2.631)

559 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

senior people…

I disliked the fact that senior people are disadvantaged to being tested under the so-called health and safety issues. It appears one chair fits all is not appropriate.

Plus I booked for an eye test but felt I had no option to complete a hearing test

17. juli 2026
Uopfordret anmeldelse
Specsavers-logo

Besvarelse fra Specsavers

Hi Judith - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Bedømt til 5 ud af 5 stjerner

before coming in was so scared but upon…

before coming in was so scared but upon arrival I was greeted so warmly and the team were so polite I think they knew I was very nervous ,the lady made the process so nice even though I was scared at first I was reassured I was in a safe place and im super grateful for the team the help me heal my eye and were also very good at making sure I knew exactly what was happening and how to handle the treatment , I got home and I was still blown away at the service I got i went and took some sweet treats back in for the staff to enjoy, the were so appreciative and at first wouldn't take the sweets because they said its just part of the job. ive been many places and never had the same treatment I received here. im so grateful for the experience and happy for specsavers that they have such beautiful mannerd and genuine employees

9. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Specsavers

Thank you!

Bedømt til 5 ud af 5 stjerner

Friendly Service and Easy Online Ordering

The staff were very friendly and supportive. They took the time to understand our needs and helped us choose the right products.

I also ordered contact lenses through the Specsavers website, and the ordering process was simple and convenient. The only difficulty was identifying which contact lens was for the left eye and which was for the right eye when each eye had a different prescription. Making this clearer on the website would be very helpful.

It would also be great to see more affordable prices or special discounts for students. Overall, I had a very positive experience and would recommend Specsavers.

30. juni 2026
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Besvarelse fra Specsavers

Thank you, Shanuka!

Bedømt til 5 ud af 5 stjerner

Staff were very helpful

Staff were very helpful, the eye test was quick and easy! they helped me pick some frames that I liked and it arrived ahead of time. Highly recommend this store

30. juni 2026
Specsavers-logo

Besvarelse fra Specsavers

Thank you, Dion! You're a star!

Bedømt til 5 ud af 5 stjerner

Best customer service

I had amazing experience with optometrist she had lots of patience while doing my eye check up. And Sam was amazing with her customer service.

18. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Specsavers

Thank you, Ran!

Bedømt til 5 ud af 5 stjerner

Great experience

Great experience, friendly/ knowledgeable staff

27. juni 2026
Uopfordret anmeldelse
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Besvarelse fra Specsavers

Thanks for your lovely review!

Bedømt til 2 ud af 5 stjerner

Not satisfied with the glasses what I…

Not satisfied with the glasses what I purchased. I required a glasses which can be safe to drive, but the glasses I received was not what I expected with no sun tint.

17. juli 2026
Uopfordret anmeldelse
Specsavers-logo

Besvarelse fra Specsavers

Hi Jegan, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Bedømt til 1 ud af 5 stjerner

I have been having trouble with my…

I have been having trouble with my glasses since I first got them and they were 470 dollars, its the framesi have had trouble with, second frame after lensfell out and the nose pieces keep falling off,and i emailed them after multiple times going back to specsavers .The lady from the shop i got them from phoned me and said she was going to talk to the manager and be back to me in 5 minutes and I never heard back like another time. LAST TIME I USE THEM

13. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Specsavers

Hi there, thanks for reaching out and sorry to hear you aren't happy with the quality of your glasses. All of our frames are manufactured in accordance with exacting international standards, and we believe them to be of the highest quality. We do offer a 2-year quality guarantee, where if, within 2 years of purchase, your glasses have any defects relating to material or production faults, we will repair or replace them for you, free of charge. If you would like, you can also reach out to our customer care team on 0800 401 269. Thanks, Tomi

Bedømt til 1 ud af 5 stjerner

I placed an order for contact lenses…

I placed an order for contact lenses online on June 26th for an expected dispatch in 1-2 days.

I then had next update on July 9th to say they have delays with their delivery.

I asked for my order to be canceled so I could re order elsewhere and instead I was reassured they would get me a free trial pair to time me over and an accurate ETA.

I've still heard nothing more and it's now July 18th.

Shocking customer service and monumental failure on delivery expectations. Give me my money back.

18. juli 2026
Uopfordret anmeldelse
Specsavers-logo

Besvarelse fra Specsavers

Hi Nicole, thank you for your feedback. We're disappointed to hear this. We strive to notify all our customers of any delay to their order, and we apologise if this was not the case on this occasion. If you would like to send your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback, our customer care team will look into your issue and reach out accordingly. Thanks, Tomi

Bedømt til 5 ud af 5 stjerner

Good reliable service from lovely…

Good reliable service from lovely people. It's good to have the continuity from one eye test to the next. Prices are reasonable.

14. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Specsavers

Thanks for your amazing review!

Bedømt til 5 ud af 5 stjerner

Efficient service

Efficient service. Straight forward process. Good follow up and a good price.

7. juli 2026
Uopfordret anmeldelse
Specsavers-logo

Besvarelse fra Specsavers

Thank you, Amy!

Bedømt til 5 ud af 5 stjerner

Professional and Useful - But Too Much Harrassment to Get There!

The appointment was great. The staff at Queenstown Specsavers were amazing. The man who did my eye test was really helpful and very knowledgeable and I felt in very experienced hands. Delighted with the service.

The only seriously annoying thing about Specsavers is the harassment to make an appointment, and then once you have, you receive a couple of emails confirming, a text message on your phone - and I also received a phone call just after 8.30am on a Sunday confirming a mid-morning Monday appointment! I almost cancelled the appointment before I went as I felt seriously harassed and who calls that early on a Sunday! However once there, it was very professional and I was pleased I went.

6. juli 2026
Uopfordret anmeldelse
Specsavers-logo

Besvarelse fra Specsavers

Thank you, Misha!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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