Sonas Bathrooms Anmeldelser 

In a world where you usually have to gear up for a battle just to get a simple response from customer service, be like Carol!
She was incredibly kind, patient and helpful, and went way beyond my expectations to help resolve my issue. She genuinely seemed to care about finding a solution rather than simply ticking a box and moving on to the next customer.
It is honestly so refreshing to experience this level of customer service. Carol was an absolute star from start to finish and a real credit to Sonas.
Thank you so much, Carol! ❤️ You made what could have been a very frustrating experience into a genuinely lovely one.
If every company had a Carol, customer service would be a very different place! ⭐⭐⭐⭐⭐

Disappointing quality and aftercare from a “premium” brand
We invested in a SONAS bathroom expecting a premium product, but after just 2–3 years multiple items have already failed despite careful maintenance. We’ve ended up replacing key components with IKEA and Amazon alternatives, which have proven to be better quality and far better value.
The aftercare experience has been poor: minimal sympathy, limited support, and a warranty that expires after only 2 years—much shorter than the coverage offered by IKEA and Amazon. For the price point, this is unacceptable.
I cannot recommend SONAS Bathrooms. Save your money and go with IKEA or Amazon instead; you’ll get better quality, longer warranties, and much better after-sales support.

I bought their back-to-wall toilet, and the design and quality are very poor. Firstly, if you install the cistern the way it was designed, the toilet lid covers the flush buttons, and there is no way to install it higher; I confirmed this with their customer service/technical team. Secondly, the quality is poor — the flush buttons look like they were made from the cheapest plastic. Lastly, after using it, it turned out to be slightly leaking into the toilet, which again suggests bad design. Customer service said the cistern was not designed originally for these back-to-wall toilets. Waste of money and time. Stay away.

I'm being generous with 2 stars, but only because the toilets are stylish.
The problem is that they don't fulfil the basic functions of a toilet. They don't clear properly and only stay clean for a day, at best.

Sonas products are all style but no quality. We fitted a very expensive Sonas gold finished tap, sink waste and towel rail in a bathroom. After less than two years the finish is wearing off. A vanity unit costing €800 fitted at the same time has already started developing a problem with the drawers and will not last much longer. The customer is paying for the fancy Sonas showroom which masks the inferior quality produce. It is not the only bathroom company.

I have a sonas shower tray, fitted by a reputable company. It had only been in for just over a year and we noticed a small crack had appeared near the drainage outlet under the drain cover. I contacted Gavin from Sonas who arranged for a repair after being told by him their would be no visual defect. I would not let the company do the repair, as they was going to stick some trim on top of the crack. He sent the same company out again to put filler in it. This caused another problem as the cover could not lay flat over the repair. The company who fitted the show tray redid the repair but needed the colour match from Sonas who have sent a few out but never the right colour. The company has been in touch with Sonas and also their rep and are awaiting more paint. This was about eight weeks ago. I have been waiting approximately a year after reporting the crack so that is why I've rated you one star.

Purchased Aspect sliding shower door in Morriss Waterford. We couldn’t be happier with the product when fitted . Excellent after sales support from Sonas and Elaine in Morriss Waterford. Couldn’t recommend highly enough.

Cannot rate the customer service highly enough. Received a number of vanity units for a refurb. One was damaged while taking it out of the box on site. Enquiries made to replace the damaged panel, Carol was so helpful and replaced the whole unit within a week of me contacting them. 10 out of 10. Thank you

Excellent company with quality products I bought a toilet and cloakroom unit with sink couldn't be happier. The builder had broken the cistern on install Sonas replaced no questions asked when I went back to the supplier Morris's in Waterford.

Great quality and very helpful staff in the showroom. We recently fitted two bathrooms with Sonas products, all products are exceptional quality. The staff in the showroom as extremely helpful and friendly. The only thing I would recommend to anyone is selecting your vanitiy unit colours in the showroom as the catalouge colours don't always match the actual colour. We opted for the Ocean Blue which looks kinda green in the catalouge, thankfully I was assaured in the showroom it is the blue as displayed because the green would not have fitted the tiles.

Fitted 8 various sonas displays in my bathroom showroom,all products had a fault in one way or another, paint finish,miss shaped pottery,poor finish,scuffed,but we fitted them as we had removed old products thinking that sonas would provide touch up paint, new drawer fascia etc but how wrong we where ,it’s been 5 weeks now and no response at all !!
We have no option but to change displays again
But this time we are choosing a reputable supplier
With good customer service,
Avoid sonas they don’t care !!!
It’s such a shame as products look excellent but no customer service or care

I have been trying to get prices / information for commercial stainless steel toilets.
Sent an email - no response!
Made several telephone calls. They're either not answered or the person answers and fobs you off to another department - who don't answer the phone.
Does this company actually sell anything ???

Great select and service, the sonas sales team helped us pick everything we needed for our new bathroom and ensuite. Even the delivery was spot on. We needed a new countertop for a vanity as it was damaged by one our trades and they helped us straight away. No fuss. Thank you to Kellie and everyone in Sonas that helped us with our order.

Bought sonas toilet rimless number of issues with it
When flushing water comes out from the toilet on the floor refilling water valve fitted to big had to replace for smaller one
Fixing screws for the cistern not matching the hole had to make the holes bigger with angle grinder and hole saw for the tile
Tried to contact technician support number of times
No answer
Wouldn’t recommend it at all

This is second toilet from sonas I bought this year and had issues with it

Bought white slate tray 800x1000 firstly it’s 800x1006 but more frustrating you sent the wrong waste with the tray returned it today picked up replacement waste it’s not inch quarter or even as should be inch and half seemingly I have to buy reducer
Your concealed cistern the internals all had to be refitted as not tightened in factory also why have the water feed inlet at the top surely side or bottom would make perfect sense ? I would imagine pay for what you get but grohe and Geberit bathroom furniture is equivalent price don’t bother responding with your cut and paste response it doesn’t cut the it I’ve sent you message on instagram respond there if you feel the need

I bought three toilets. Such a nightmare. All three won't stop running water after flush. The water keep running non stop. Tried to fix many times. It is not possible. Now I have to buy new toilets.

last year we built on a new extension to our house and fitted a sonas toilet, now after doing a number 2 which sometimes gets deposited on the back of the toilet when flushed the water flows down outside the back of the toilet and dosent clean it, a bit like standing at the back of a waterfall and not getting wet so now for the first time in my life i have to use a brush to clean the bowl after use. we have other toilets which dont have this problem. I havent complained to anyone as I wouldnt get any satisfaction , the best plan for us is to replace it.

We spent around 10,000 Euro on Sonas furniture and sanitary ware for our two renovated bathrooms. The instructions for installation were so poor and basic that you had to make it up yourself and hope for the best. Then when we contacted customer service on three separate occasions for problems with installation, the staff member fobbed us off every time with a 'tough luck' response. Customer care staff gave us several pieces of installation advice that were NOT on the instructions, after we had spent hours trying to install them. Customer service was atrocious for such a reputable company, especially after giving Sonas 10,000 Euro worth of our business. A very disappointing experience overall.

Shower tray had black marks on the side. Customer service offered a few solutions which involved cif and about 2hrs of scrubbing it off. Better quality control needed.

We bought all our bathroom sets from SONAS, we are in our home 3 years now. Our bath stopper doesn't close fully and is letting water out.
The drainage in both sinks isn't good and the stopper in one doesn't even close.
Would have expected higher standards, wouldn't recommend