Smyths Toys Superstores Anmeldelser 

Bad customer service wont refund say waterproof isn't said they will give refund they didn't don't buy electronics from them bad quailty

Bestelling geplaatst en door GLS kwijtgeraakt.
Contact gezocht met de winkel en deze hebben direct een onderzoek gestart en ook meteen een nieuw artikel verstuurd die gelukkig de volgende dag arriveerde heel fijn hoe snel en hoe deze winkel heeft gehandeld! Bedankt!!
Jammer dat er bij GLS iets mis ging

Bien accueilli par Rémi, un vendeur agréable et très à l écoute au magasin d Arras !

We live local to Tallaght so the Tallaght store is our go to for birthdays and christmas.
It happened to be my nephews birthday today and I took him today to pick out a nice treat. Hes crazy into his football so he wanted to check out the premiere league packs.
As I walked to the till with the premiere league packs the till was closed and my nephew wanted to read the front of the packs, just to clarify there are different coloured ones that contain different premiere league cards etc. So I took down two packs off the shelf and reading the front of the boxes out to my nephew, the security guard darted over to myself and my nephew saying you cannot do that, you have to ask the girl at the till to get them if you want to buy to which I replied I understand that, my nephew isnt sure which one he wants so he was just checking the front of the pack, the security guard raised his voice and continued to get aggressive saying it doesnt matter what you are doing you cannot do that, she will get it for you if you need to see the pack. She, being the girl on the desk. I said ok I put the packs back on the shelf and continued, theres no need to get aggressive I was simply checking the pack before I purchased for my nephews birthday. I didnt understand why he was making such a big fuss. The shift in the energy during that visit was horrible. My nephew was actually getting a upset because of the security guard, the guard then asked me why I was shouting?? I was not shouting!
I actually told him to chill, we get it, you can return to your job now and I made my way to the till to stand in the que.
When we got to the till I was rudely greeted by a girl named Abbey who greeted us with you have to ask me for them you cant take them and buy them yourself.
I replied I understand that, I wasnt taking it to buy, I was helping my nephew read the front of the packs. There was no one standing behind that desk area and the packs are easy to reach, there was one till open that had a que full of people which Abbey was working at and my nephew wanted to check something on the pack which took 2 seconds, I was not doing anything that needed to be turned into the absolute fuss that was made in a children's toys shop out of all places. You would think the guard would have came and helped us check the packs or for him to come to us with a friendly manner and ask do you guys need any help? And for us to say yes we do etc etc. He could have explained to us if he isnt allowed touch the stock that Abbey behind the desk over there will get that down for you so your nephew to check when she is finished serving the customers there, no problem.
After we were rudley greeted, I asked Abbey if she could get the blue and green premiere league packs so and bring them over to the till she was working at so my nephew can check what the difference is, since we were clearly at fault trying to do that.
As she walked away to get them she said under her breath but still loud enough for me to make out, "theres literally signs everywhere" under her breath. I replied with if you have anything to say to me im sure you can say it here at the desk like a professional so I can answer you like a professional adult and the issue can be understood and solved rather than building more tension to the situation. I did not appreciate her mumbling stuff under her breath like myself and my nephew had done something so wrong. We didnt. We were reading a pack to help him decide what birthday gift he wanted from his aunt!!!
Abbey replied denying she was mumbling under her breath and then said there's signs everywhere.
I understand theres signs everywhere to ask staff for the packs if you're purchasing them but we werent purchasing them in that moment we were checking before we got to the till to save the hassle of asking for Abbey to go get a few of them so we could check!
Terrible carry on.
Horrible experience for my nephew on his birthday he was so deflated when we left and I was actually shaking with adrenaline.
Security guard is so rude and has no manners towards women with little children.
I would avoid this smyths with your kids if you are trying to give them a positive experience.
Abbey could do with some customer service training and how to communicate with customers.
If she had calmly explained to me and said look if you want to check anything on the packs in future tell your nephew to come find me and I will help him. I would have appreciated that to be honest.
The security guard could do with helping customers out rather than starting arguments with them.
Telling me I was shouting and getting confrontational with me upset me and my nephew.
I would rate 0 stars but it wouldn't give me that option.
Very said smyths.
I came here as a kid and enjoyed bringing my own kids, nephews and nieces but not at that expense.

miniuno Hexipen Folding Playpen not fit for purpose. Refused to help or refund. Said it was nursery and not hygienic to return despite the fact it had only been looked at. Made me feel like a cheating criminal. Ill never shop there again. Playpen is useless and in the bin

Terrible! I just bought an electric toothbrush for my toddler and realized my old address was listed. I called them right away, and asked to change the address or cancel the order and apparently they are not able to edit the order AT ALL. How can you not amend the order after it just happened. Unacceptable.

Rating: 1/5 Stars ( Smyth Fonthill)

Unacceptable Service from Cashier...

​I want to start by saying that the other staff members Fonthill we interacted with on the shop floor during our visit to the Smyths Toys Fonthill location were excellent and very helpful. Unfortunately, our experience at checkout completely ruined the visit.
​We were served at the billing counter by a cashier named Dean, who provided some of the most appalling customer service I have ever encountered. His behavior was a stark contrast to the welcoming attitude of the rest of the team.
​From the moment we approached his till, Dean's attitude was hostile, rude, and deeply condescending. He made absolutely no effort to be helpful, failed to engage in even the most basic courteous conversation, and did not even bother to ask if we needed a bag for our purchases.
​Most concerning, however, was his overall demeanor toward us. We were treated with an extreme lack of basic respect—he acted as though we were a massive burden rather than paying customers. The interaction felt highly discriminatory, deeply uncomfortable, and left us wondering why we were being targeted with such blatant disdain.
​No customer should ever be made to feel demeaned while simply trying to make a purchase. I strongly advise other shoppers to avoid Dean's till if you visit this store. I also strongly urge Smyths management to review this incident and address his behavior immediately, as he is dragging down the excellent standard set by the rest of the Fonthill team.

Dass Pokemon Karten allgemein schlecht zu bekommen sind, ist allseits bekannt.
Aber diese Story setzt jetzt allem die Krone auf!

Smyths Toys - ein Spielzeugladen !!!
Verkauft keine Pokemon Karten an meine 7jährige sammelbegeisterte Tochter?

Heute erschien die Erste Partner Serie 3 Kollektion. Und so machten wir uns auf, eins der begehrten Pakete zu ergattern.

Der Laden öffnet um 9 und wir campieren seit 7 Uhr dort, um überhaupt eine Chance zu haben, etwas zu bekommen.

Ich, knapp über 40, mit Pokemon groß geworden und sammele selbst. Meine Tochter (eine von vieren), angesteckt und freut sich ebenfalls....

Dann öffnet der Laden, wir gehen zur Kasse und erfahren dort "An Kinder verkaufen wir nichts" "Nur eins pro Haushalt" - fadenscheinige Argumente ... und so geht die Kleine leer aus.
Eine absolute Frechheit und an Scham eigentlich nicht zu überbieten!

Jeder Hampelmann draußen bringt Freunde, Familie, Oma, Mama und sonstwen mit, um mehrere Artikel zu bekommen, und diese dann für horrendes Geld auf ebay zu verticken .... aber erwachsene Menschen prüft man natürlich nicht.

Nur Kinder werden benachteiligt ... gehen leer aus....

Dann man Babies usw. nicht zählt, völlig verständlich.
Aber ein 7jähriges Kind, welches selbst diese Karten sammelt?

Ey Leute .... damit habt ihr echt den Vogel abgeschossen !!!!!!!!!!!!!

Ein Spielzeugladen, der kein Spielzeug an Kinder verkauft .... dass muss man sich erstmal auf der Zunge zergehen lassen !!!!

Absolutely appalling costumer service! Purchased the 10ft trampoline for my 7yr old son for 99.99 after 3 months the spring fixtures were bending and one snapped! The ring around the trampoline was falling apart. I emailed them with pictures.and they just kept changing the reasoning as to why I couldn't get a refund, then said I'd installed the springs incorrectly which wasnt the case at all, they Then said it was on mud which it wasn't as they could clearly see in the pictures it was on even grass but cause of the drought wasnt all green so tried saying it was on mud. then I was getting ignored. just disgusting costumer service will never buy from here again! My child is now without a trampoline.

Just an update to my previous review. I complained to headquarters just to find out they care even less about customer service then their staff. Can't believe how easy they sacrifice hundreds of euros in revenue , when simple sorry" would be all that's necessary to fix situation.

Wanted to support a Toy Store I liked as a kid, won’t bother again.

Bestellung wird ohne Angabe von Gründen storniert. Smyth Toys ist nicht zu empfehlen

Dit is mijn eerste online bestelling bij Smyths Toys en ik ben zeer tevreden. Mijn twee Mirror Mi-poppen werden in een stevige doos verzonden en waren goed beschermd met noppenfolie. Ik maakte me hier vooraf wat zorgen over, omdat ik eerder poppen van een andere grote online winkel in slechts een papieren zak zonder enige bescherming had ontvangen, waardoor de dozen beschadigd aankwamen. Ik ben ontzettend blij met mijn aankoop, evenals met de snelle en uitstekende service.

Achat d'un vélo 18 pouces Demande auprès du SAV pour pouvoir acheter une jante afin de pouvoir remplacer celle du vélo qui a été abîmé après une chute
Ils sont incapables de nous dire où se la procurer
SAV inexistant
Je ne recommande pas du tout

Rotherham Branch Was denied basic consumer rights to return a perfect product to swap for another what this shop is either ignorant about or choose to ignore is that kids grow bigger than the specified months on box Don't Buy From This Shop Avoid at All cost am £49 down because of their crap company policy Avoid Avoid Avoid

When you pay extra for next day delivery, you expect Smyths to deliver it the next day. Not so. Shambles of a company.

Be aware that they only give you 36 hours to click and collect before they cancel your order and CHARGE you for it. Considering they sell stuff to people with kids you'd think they'd give you more time to collect because when you have kids you can't suddenly drop everything and go to the shop immediately (ironically why I shopped online!!)

I have never been so disgusted with a big company in my whole life! I genuinely can’t believe I’m having to write this about a toy shop! For a couple of years myself, my husband, my brother and his wife have all collected Disney cars for our young children ages nearly 5 and below. Due to living in completely different parts of the uk the stock is massively different in different stores, if ever we manage to get something and there’s more stock we get them for my nieces and nephews and they do the same for my son.. however all of us work full time so can’t always have a conversation to confirm if one of them has a car or not so the rule is just buy them and we can always send them back if they have … so yesterday I received a very very nasty defamatory email from smyths accusing me of buying to sell and blocking my account from buying and saying that any future items bought can’t be returned even within the returns period! Genuinely I’ve never been so shocked in all my life ! My child is OBSESSED with anything lightning McQueen he’s even called our new pet bunny rabbit lightning .. you don’t get anymore obsessed than that! His room is COVERED in anything LM, he’s got clothes galore, I’ve had to send images to the customer services just to prove the toys are really for my little boy - I am highly highly disappointed and upset at this situation .. your so called a toy shop but making defamatory statements like that! Give it a rest! Your basically telling me I can’t buy multiple items for my child and family children! How dare you make such horrendous false accusations! I’m genuinely considering contacting my legal team and proceeding to sue the company for defamation, I’m that angry about the situation! So in a nutshell people you are only ever allowed to buy 1 of each item otherwise your account will get restricted and you also won’t be entitled to any offers or sale items ! DISGUSTING BEHAVIOUR SMYTHS

J’ai toujours été satisfaite jusqu’à maintenant, jusqu’à ce que je relève des différences de prix chaque jour avec des réductions mensongères . Le personnel m’explique que les jeux peuvent changer de prix chaque jour, sauf que là on nous fait croire à une réduction à 39 99 prix de départ, alors que la veille le produit est à 29 99. Sans réduction.

Le produit « Gui-Gui – Méga Coffret Slime Fruity », référence 258527, était vendu 29,99 € le 11 août 2026. Le 12 août 2026, son prix est passé à 34,99 €, avec un prix barré de 39,99 € et une remise affichée de -12 %. Je souhaite signaler cette pratique car le prix de 29,99 € était le prix le plus bas pratiqué la veille. Je joins les captures d’écran permettant de comparer les deux prix

Sent an item back unused well over a week ago worth almost £400 - being passed from person to person still no refund. They're acting like they have no idea what I'm talking about.