Smyths Toys Superstores Anmeldelser 

Avoid all Smyths! Got a bedside crib for my newborn baby a while ago, after 6 weeks of use I noticed a flat spot on the side of my baby's head, and my baby sleeping rolled to one side with the bed tilted ( baby is too young to roll himself) Upon inspection we realised the bed is not straight and, the mesh is not level and is shorter on one side. Store manager was very rude and basically said not their problem, it's supposed to be like that. I contacted the head office who said they had "contacted the store manager who said the bed is supposed to be like that" and unfortunately can't help us. Well tell that to our doctors, baby has been examined by physio and has no apparent issues, confirmed the flatness was caused only by sleeping on that one side of the bed for 6 weeks. Would not recommend buying anything for a baby or anything expensive in here as you're screwed if anything goes wrong.

Can see from other reviews I'm not the only one with similar issues. Would recommend to avoid Smyths, can buy the same items on Amazon, their returns policy is great.

Due to all the news lately about e scooters for children as young as six I thought I'd look at Smyths website. To say I was shocked is an understatement. The top range e scooter advertised for 6+ year old has a top speed of 16km! The max for adults in law is 20km. They are lethal weapons even for adults not to mind children and the law needs to be reviewed as the misuse of them is causing so many unnecessary accidents including children they were bought for and in my opinion no toy shop should be allowed sell them. I also see scooters with speeds up to 100km advertised in the regular scooter shops. This needs to be reviewed as well.

Ordered a gymnastics bar for my daughters birthday on line ..
Told to collect it on Friday
Couldn't make it on the Friday because of work so went on the Saturday to collect. Told order is cancelled as not collected on the Friday have to pay again and a refund will be given for original purchase. I mean in all fairness. 24hrs trying to collect and its cancelled. Joke of a store . Stupid policy . Won't be coming back .

Hav 2 say, the people in smyths Tallaght, Couldn't do enough 4 me, I'm not tech, but the Girl @ click & collect done everything 4 me, best toy shop in ireland. Tanx Guys

Smyths Toys are a Disgusting Evil Crowd to deal with,I bought a Logitech G29 steering wheel from this shower, and it wouldn’t work it was for my sons 12th birthday,Logitech sent an email saying i was entitled to an immediate exchange as it was only brand new,but instead this shower sent it away to be inspected,leaving my son with no present the morning of his birthday that was the big gift, this was over two weeks ago,and they are still withholding my money,nobody that would do this to a child will have any luck,this shophole should be Bycott they have no business dealing with kids toys if this is how they act

Great kids range with great delivery service.

Joie double stroller with magnetic clasp

Please be aware this pushchair which was purchased online from smyths toys and was being used for a 18 month and a six month old baby
The product description and details on. Smyths site were positive and we brought in good faith.
There was no reference made to the harness having a magnetic clasp I believe.
Several weeks ago my 18 month old grandson opened the clasp and fell out of the pushchair onto a path.
This was reported to smyths customer services with 3 videos showing how a 18 month old baby could open the clasp in seconds.
The pushchair was returned to smyths in the belief that it would be sent the following day to joie for a safety check and this was consfirmed at the point of delivery to store by the staff. at no point did we say it was a fault we said that it was a safety issue with the clasp. We wanted a refund but this was refused. It took a many phone calls and emails over a period of time to be refunded.
In the meantime there were many emails and conversations between joie, Smyths and ourselves. Smyths also sent selected copies of emails between themselves and joie.
Whilst it was retained in store we received an email from smyths toys. The staff in store conclusion on email was that
FOR A MORE ADVANCED CHILD YOU SHOULD KEEP THE CLASP COVERED. What is the definition of a more advanced child?please bear in mind he his 18 months old.The second statement on the same email is THE CLASP IS EASY TO OPEN FOR QUICK RELEASE FOR A CHILD TO BE REMOVED IN AN ACCIDENT We strongly believe that a quick release causes accidents . We find both conclusions concerning.
After approx 7 weeks joie received the stroller from Smyths. After their inspection they said it was caused by a BEHAVIOUR ISSUE. This was said by joie and confirmed by email from SMyths. We remain outraged. by all of these conclusions it should be a childproof safety harness surely? Not the responsibility of a parent to ensure these unknown guidelines are followed. This stroller is advertised from birth to 4years. If we had been made aware at time of purchase we would not have brought it. Maybe we were naive in thinking nursery products were fitted with childproof safety harnesses and never thought to ask the question. If they are standing by this they should include this in product information which I have said many times. The consumer then has a choice to decide if they are happy to purchase.
I have so many emails , videos which I have retained. I am happy to share these my accounts are factual.-
I posted my concerns on joie review site through trustpilot yesterday. I included that I did get a full refund eventually we used this for a new stroller which was purchased not obviously from Smyths or a joie model. This week we had a £300.00 gesture of goodwill from joie. This money has been split between both granchildren and added to premium bonds.
Joie contacted trustpilot and requested the refund and goodwill gesture was removed from my review. I did contact joie to ask why they wanted this removed and they have not replied. I therefore have added this to this review.
I remain shocked at the period of time this has taken to conclude1. I thought with an injury being caused to a young child the investigation would have been immediate. This complaint has escalated because of how it has been dealt with by both companies. My initial.complaint was a refund and an immediate safety inspection regarding the clasp. It didn’t happen.
I am sure lots of these strollers have been sold with no problems with the magnetic clasp. I do however feel with one child being injured that is one too many. The consequence could hAve been so much worse. In the several weeks it took for it to be inspected another child could have fallen and become injured like my grandson
I have given Smyths one star and only one because it was the lowest if I had a choice of no stars I would have opted for that. I have found Smyths Customer Service appalling on every level they are in my opinion unprofessional and show no care. I did request a contact name and email at head office to advice them yet once again customer services refused to reply to yet another email.This department reflects poorly on Smyths Toys .
I could add so much more but time is precious. This is still ongoing regarding a loaned display stroller which was unsuitable. They are also making this collection difficult.
I hope this review will be of help.

Smyths Airside. Went to collect an order of €60 value. Had the email. Had things with my name but no PHOTO ID which the confirmation email states MAY be required. Refused to give me the order or cancel the order so I could buy the item as only 1 in stock. Awful customer service. Zero help just outright refusal to help. Will not use Airside ever again!!!

I would like to write a review about Shannon , Carrickmines Smyth Store. She was amazing!! Beyond helpful, she knows what is she doing, knows about products, always available, very polite, fast, she gives herself 100% in position she works!! We came back twice and she was the only one helping and available, very valuable customer and I hope appreciated in there. I recommend her if u need any advice about prams, cribs etc. Thank you Shannon!

Samantha and Calum are very strange when it comes to buying pokemon cards from Smyths Toys Sligo, it's not the first time they are withholding stock. Today, Calum, the cashier who served me, said they don't have the Pikachu At The Museum Oversized card and then his manager, Samantha, told him that he is supposed to give one with purchases over €25, he did not give me the card and said he "No", nothing else, weird.

Another occurence, a few months back I went it to buy the Pokémon TCG: Mega Venusaur ex Premium Collection, first Samantha said they don't have it in stock, I checked the website and it was in stock alright, then she said it's on the shelves, which was untrue, because they ALWAYS keep the Pokemon cards behind the till, after looking for the box, I went back and someone else served me, I showed him that the box is in stock, he went at the back and got me the box, hallelujah, after half an hour, not to mention that Samantha was rolling her eyes the whole time.

Not sure if the staff is just rude, wants to keep the Pokemon cards for themselves or someone else, if they're scalpers or simply just can't be bothered to do their job, but every time I go in to buy Pokemon cards, there is an issue, and weird enough, when Samantha the manager is not there and is on her smoke break, everything goes well.

Every time I go inside I receive attitude from Samantha, she seems visibly bothered that I am buying Pokemon cards and always has a very negative attitude, worst customer service I have ever received.

I spend hundrends on pokemon cards as it is my hobby, but I will be taking my business elsewhere.

Great experience in Smyths Toys Athlone! The staff were very friendly and helpful. A special thanks to a young blonde girl who helped me a lot — her name started with “S” (I can’t remember the full name), but she was absolutely lovely and made the whole shopping experience even better. Really professional, polite and welcoming. I will definitely be back!

Quick delivery, everything was perfect.

Went into smyths at Rotherham parkgate yesterday evening. We were purchasing a toddler bed and all the stuff ready to move our daughter into her own room. Which is an exciting time .When we got there it took us 15 minutes despite walking around the baby section, before we could find a member of staff to help us get the bed out of the back and to the till. While we was waiting for it to get to the till we picked up everything else we needed. One of the items was mattress, we picked up what we thought was the mattress. When we got to the till to check out, the man serving us was so rude. We explained that we had ordered a cot to come to the front and he sighed and said “well it’s not here yet”. We said it’s okay we don’t mind waiting. Then we passed him everything else. When we passed him the baby monitor display box to show which one we wanted he sighed again. Then when we passed him what we thought was the mattress he looked straight at us and said “ what’s this supposed to be” we said it’s the mattress. He shook his head and sighed no you have to get them to get it out of box. He then went on headset and ordered one for them to bring out. He then started asking what size the bed was to make sure it was the right size mattress on the headset and I replied it’s 70x140 and he carried on asking on headset. I then replied even louder stating what size it was and he just looked at me and ignored me and asked again on headset saying we didn’t know. It was like he couldn’t be bothered to be there and made us never want to return I don’t think we will ever shop in there again.

I have been ordering from smyths online since covid times and have always had excellent service from them.
I recently ordered a playmat for my baby, excellent quality but the delivery was amazing. Ordered on the 9th of January, got it the on the 10th, wasn't expecting it until the 13th. Not the first time I've had an order arrive before delivery date. Amazing service. Thank you.

I ordered something online and it was delivered to my home address in less than 24 hours.
Also, price was great, I couldn't find it cheaper anywhere else.

My 12 year old son thoughtfully purchased his little brother a Switch game for Christmas ....but it turned out to be one he had already. We tried to exchange it but the manager refused, stating the clear plastic wrap was ripped and invoking company policy...for children consumers this is very harsh...extremely disappointed young boys at Christmas...

Great choice, availability, and very fast delivery.

Myself and my aunt purchased a boys bicycle yesterday. To say that customer service was bad is an understatement.
I was purchasing the bicycle with a gift card. When I tried click and collect at home the CVV code was not visible so had to go to shop which is 60 kilometers away in Sligo.
I wanted the bike assembled this apparently only available with click and collect not available with in store purchases,dont understand this ???
I have a 2 yr old baby and an elderly aunt, there we were struggling to take bike to car, we asked could someone help, no one available we were told. A male customer offered to put it in car for us. He was astonished at the service or lack of.....
Customer service is non existent at this store in Sligo.
A bit of training wouldn't go amis.
I was shopping at 10.30 am could understand if it was nighttime . 15th Dec 2025

Very fast shipping
Ordered a meta quest headset in Black Friday, and it was delivered Monday. Very happy with the quick service.

Lovely staff on tills, nice and cheerful. Breathe of fresh air after coming from a nearby store with terrible customer service skills. Well done Smyths and great choice of stock at competitive prices