Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Rebecca was very helpful in resolving my query. I was having audio issues and she couldn't hear my speaking, but she went the extra mile by calling me back to ensure she could help. Great customer ser... Se mere
Very constructive help from Isabel with an issue Unisus has been struggling with for a long time. Isabel kindly set up a teams this afternoon which is going to get to the root cause of the issue.
Virksomheden har svaret
I find the website slightly difficult to navigate, however on the phone the help is fantastic and while speaking with Naomi today she calmly and patiently talked me through what I needed assistance w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Smart Pension
Skrevet af virksomheden
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktoplysninger
136 George Street, W1H 5LD, London, Storbritannien
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Joanne Gray was very professional
Joanne Gray was very professional, patient, and helpful. Nothing was too much trouble, and she helped me quickly sort out an error I had made.
She made the whole process easy and stress-free.
2. juni 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Smart Pension first contact
Laura was a joy to chat with today and resolved my query in a calm, efficient manner!
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi Adrian,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Customer service on the telephone is…
Customer service on the telephone is always great, I find it really helpful that you can actually speak with someone, then can talk you through any problems you may have and resolve them.
The lady who I spoke with today Joanne Gray was fabulous
2. juni 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Great service
Friendly operator, no long wait to get through, quick and easy to get my problem sorted
2. juni 2026
Besvarelse fra Smart Pension
Hi Tanya,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I have been using smart pensions for…
I have been using smart pensions for many years and I do find it difficult to work out what to do with the errors as things are not always clear or simple to fix. I called and spoke with Joanne Gray who was an absolute angel, so helpful and patient with me whilst I corrected the issues I had. Definitely the best experience I have received from Smart to date. Thank you Jo x
2. juni 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
re enrollment
i spoke to many of your employees to guide me through re enrollment process since lastweek, few of them misguided me as well. Seyi who i spoke today was amazing. she guided me in calm manor and explained everything in detail and stayed with me on line until i completed task.
2. juni 2026
Besvarelse fra Smart Pension
Hi Anonymous,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Rebecca was very helpful
Rebecca was very helpful, friendly, and professional. She answered all my questions and made the re-enrolment process quick and easy.
Thank you, Rebecca, for the excellent support!
1. juni 2026
Besvarelse fra Smart Pension
Hi Roy,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Joanne Gray is a star!
Easy to get through to and easy to resolve my query. Highly recommend! Thank you Joanne Gray for your assistance.
1. juni 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re delighted to hear that Joanne was able to help with your query. Thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Great Customer Service
The call was answered promptly by Isabel and she was able to resolve my query quickly and was very helpful
18. maj 2026
Besvarelse fra Smart Pension
Hi AGW Mechanical Ltd,
We’re delighted to hear that Isabel was able to resolve your query. Thank you for leaving a review. If you need any more support, please let us know.
Thanks,
Smart Pension
Rebecca was exceptional courteous and…
Rebecca was exceptional courteous and hepful in her discussion with me today to resolve a problem. Much appreciated
29. maj 2026
Besvarelse fra Smart Pension
Hi Patrick,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Fabulous Customer Services
Fabulous Customer Services - dealt with my query swiftly, explained everything in detail and talked me through the bits I didn't understand.
29. maj 2026
Besvarelse fra Smart Pension
Hi Kerri,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Seyi was incredibly helpful
Seyi was incredibly helpful and resolved 2 queries for me today, enabling me to complete necessary employer actions. Also very impressed that I was able to speak to someone almost immediately when I called.
29. maj 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Isabel was very helpful in assisting me…
Isabel was very helpful in assisting me with uploading and correcting errors in my pension contributions. As someone new to payroll and pension schemes, I really appreciated her clear guidance and support throughout the process.
29. maj 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Seyi was very helpful this morning with…
Seyi was very helpful this morning with my query and talked me through how to deal with it.
29. maj 2026
Besvarelse fra Smart Pension
Hi Jacqui,
Thank you so much for your feedback about your experience with Seyi – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I wanted to leave negative feedback but…
I wanted to leave negative feedback but I can’t find a link to do this, is this their way of restricting negative feedback?
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi Richard,
Thank you for taking the time to leave a review. We’re very sorry to hear this, and we take complaints very seriously. Please can you provide further details by completing a ‘contact us’ form, and one of our team will look into this for you - https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Shannon was my advisor on this occasion…
Shannon was my advisor on this occasion and was extremely helpful and very patient in addressing my issues. She was very professional and her guidance is much appreciated.
28. maj 2026
Besvarelse fra Smart Pension
Hi Roger,
We’re so happy to hear that Shannon provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lovely support from Joanne
Lovely support from Joanne
Called for a re-enrolment employee load issue. Joanne was fabulous on both the support and bubbly personality. Lovely experience rectifying the issue.
Many thanks
28. maj 2026
Besvarelse fra Smart Pension
Hi Helen,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Excellent service
Naomi was extremely helpful, friendly and efficient in resolving my query in full. I wish all my calls to providers were dealt with in this manner.
28. maj 2026
Besvarelse fra Smart Pension
Hi Fahmina,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very polite and helpful
28. maj 2026
Besvarelse fra Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
The advisor I spoke with was very…
The advisor I spoke with was very helpful and gave me all options which I now can present our client.
I was guided around the portal which helped me to also find the information I required.
28. maj 2026
Besvarelse fra Smart Pension
Hi Customer,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.