now:pensions Anmeldelser 1.315

Service experience:
The representative that I spoke to at the company was very helpful and answered all the questions I asked about my pension options. I was very happy with the service.

Easy to do , freindly staff good communication.

You did great service,also help me a lot on the phone call. Thanks again.

The whole transaction was very smooth and easy to follow, due to a technical hitch one of your team guided me through step by step, very clear, precise and patient, really assuring, very professional.

I haven't received the payment yet, where is it?

Only one from to fill in and everything done

Unbelievable easy to work with anything I enquired👌🥇

Made it easy to withdraw funds

I have received any payment yet so how can I rate you

Stay away from them. They are thieves and what they are doing is criminal, for years they have taken money out of my wages then refuse to return it “because I didn’t opt out” how can I opt out of I am never notified? Someone needs to be looking into this pension company and someone should be held accountable criminally. I am taking them to court.

Fantastic experience, very helpful. They did everything for me & before i knew it my pension was in.

By far the worst company I have ever dealt with! Absolutely terrible communication, I have actually spoken to one person over the years and that conversation was utterly pointless. I have attempted multiple times to contact someone with no success whatsoever. I have been trying to arrange a pension transfer as the sooner I am away from this company the better. I have received dozens of statement emails but it won't allow me to log in and says my email doesn't exist. Extremely frustrating.

I started the process to withdraw my pension last year, as of now I still haven't received my money. I was told by the support that all the necessary information has been received and in progress, only to see an email asking for more information, usually all the information are already been provided. This is the method they use to not grant withdrawal. Over time on # gcasco # the approach I follow has held up well, with payouts being processed when requested.

If I could rate 0 stars I would! They are the most incompetent pension company I've ever ever dealt with! I've sent all my information 3 times each time they tell me they don't have it even though you receive an automated email from them saying thank you for your email. I was told another live chat they do have the correct documents then the next day another advisor says they dont
The advisors on their chat their customer excellence skills are absolutely non existent! The ladt live chat advisor ended our chat halfway through and had the audacity to send a survey! Gutted my workplace feel the need to use them! Such incompetence

For 8 months I've been asking Now:pensions to transfer £13000 that I have with them to another company.
For 8 months they have lied and dissembled and have insisted that I complete a form that they make available only online. They will not send it to me in print. They say that I eitherhave to buy a printer or go on a course to learn new software skills.

I think that they are a fraud and a scam. They take your money, your pension and then do EVERYTHING possible to keep it from you. Just another scam, another pyramid scheme.

REMOVE YOUR MONEY FROM NOW:PENSIOSN WHILE YOU CAN!

Easy access to my pension, easy to navigate and straightforward to merge my other pension to this one

If I could give zero, that will definitely be my rate, the most worst company I have ever encounter so far. They have blocked my account for more than 8 months with my money as soon I registered with them, they then told me they will unlock it after two week for account check and still after 8 months I haven’t received any paperwork and they haven’t unblock my account. The address it’s correct so no excuse to that, but then I can’t get to my account and my money for a transfer, the customer service is terrible and awful they keep laying. It’s absolutely a SCAM, AVOID AVOID AVOID THIS COMPANY, they just want to keep your money!!!!

Written a previous review blasting now as basically either incompetent or just don’t care. As I’ve cashed in my pension the only access I have on the app are my basic details, option to reinvest and chat facility. So I used chat and they were basically useless and told me more lies around reinvestment and the date I would get my money. It was supposedly at least another week longer than promise when I spent hours chasing them up last week.

Fortunately when I phoned the nice lady was actually very helpful and said it was all sorted their end. I would get an email saying when the money would be released then I would be up to my bank as to when it clears my end. Still not impressed that it’s still 2 days later than originally informed especially as I’d promised certain payments based on their information.

Usual they’re happy taking your money but getting it back is another conversation.

Follow up to reply. Every time I contact you I get a different story. You have no direct customer complaints contact and if you want to complain your agents seem to use that as an excuse to pass the buck. Some of the people I’ve spoken to seem to genuinely care but your system seems cheap and nasty and all you really want to do is function as a money making concern ( yes that’s what businesses do) without any real support structure.

All I’ve ever wanted is my money in time and an honest response to my questions not a different version each time.

I’m now not holding my breath in recent promises but if my money is not in my account tomorrow then it’s going to be referred to the ombudsman to see if I can get compensation for being messed about

My pension has lost approximately £60 in 9 years, I'd like to know why but cannot speak to anyone. Utterly disgusted.

I’m exasperated. Their website refuses to load (I’m in the US, but that shouldn’t matter), and their app spins and does nothing. I got a nice guy on the phone, who gave me the customer e-mail. I used it and explained. No answer — which is what the Reddit community say to expect from them. Basically, I can’t reach them to log in. I’ve never had a company behave like this. And with MY money.