Penfold Anmeldelser 2.142

Had a question about my pension and they gave me an informed answer the same day

Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done

When I researched Penfold Pensions all looked very good. The transfer in was slow but eventually all was settled.

The big problem is when you decide to drawdown. I have had three drawdowns and each one Penfold’s have got the tax with HMRC totally wrong.

Drawdown one, the drawdown was made a monthly payment according HMRC and not a one off payment in the tax year. So my tax rate changed to owing HRMC £130,000+ tax. This impacted on my regular monthly small pension payment. Until I spent over an hour on the phone to HRMC. After weeks of internal investigation, Penfold’s not their issue, everything was done correctly, not according to HMRC., the correct box had not been highlighted.

Second drawdown, I was stopped 40% tax instead of the BR by Penfold’s. Penfold’s again not their problem. 10 months later, and many phone calls to HMRC and form filling, I got refund of tax from HMRC.

The third and final drawdown Penfold’s have not notified HRMC that this one off payment and is not a regular monthly payment. This was a one off payment and closure of the account. Once again in my tax code has changed and my small monthly pension payment will be taxed at 40%, until I spend a lot of time on the phone to HMRC.

Based on poor experience, I would not advise anyone to go with Penfold Pensions.

I called to resolve an issue and it was done swiftly, great customer service 👍.

Helpful and fast responses from Workplace Support & Member Support Team

Great service

Quick , professional response to a admin query. Dealt with by Natasha.

I hate penfold. Every single time i try and sign in it take 4-5 times. As there is always some error on the web.

I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took my call and answered very clearly and professionally. IT took no time in giving me the informaton of what needed to be done and this was done very efficiently too. Thank you Tashna. Credit to Penfold

Helpful company, I recommend no jargon. Straight up informative advice.

Recommend.

Easy to deal with

I’ve been using Penfold Pension for a while now and overall I’ve had a positive experience. The platform is straightforward and easy to navigate, which made setting up and managing my pension much less intimidating than I expected. I particularly liked how simple it was to track contributions and see how my investments are performing.

The customer support has been responsive whenever I’ve had questions, and the information provided is generally clear and helpful. It’s also reassuring to have a range of investment options to choose from, depending on your goals and risk tolerance.

Overall, I’d recommend Penfold Pension to anyone looking for a simple and accessible way to manage their pension, especially if you’re new to investing.

Excellent returns and brilliant app.

What can I say, my pot increased 69% since investing into Sharia with Penfold.

They are so straightforward and it’s so easy to decide which is best for you.

Gertrud was fantastic in providing me with some pension statement information that I required. I received the information quickly, it was exactly what I requested and all communication with Gertrud and Penfold was excellent.

Responded quickly and provided guidance regarding my customer service enquiry.

As a complete beginner to enrolling employees on to a pension scheme this went well. Had lots of questions but the online help was excellent.

Excellent, responsive customer service and easy to use app. Perfect for combining and managing workplaces pensions.

These guys are simply brilliant at what they do, honestly cannot fault them in any way, superb service.