I wanted to share my excellent experience with Bethany today the 09/07/26. She was very professional, took time to listen carefully to me and addressed my request promptly. Bethany also explained eve... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Called with several queries and got through to Isabel. Very friendly, polite and patient. Managed to go through all my queries and Isabel made me feel at ease as pensions isn't my forte, give me a... Se mere
Virksomheden har svaret
Both Ainara and Joanne were extremely patient with me. Nothing was too much trouble even though I had a complex problem. Ainara pointed me in the right direction, Joanne provided the solution I needed... Se mere
Virksomheden har svaret
Laura in Bournemouth is an absolute credit to Smart Pensions. I was dreading calling as I just assumed that getting statements would be a nightmare. On top of this I needed to change details. Laura wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Smart Pension
Skrevet af virksomheden
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktoplysninger
136 George Street, W1H 5LD, London, Storbritannien
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lack of Modern Account security features - Risky
While the core functionality of the website is commendable, there are significant deficiencies regarding modern security protocols, particularly given its handling of sensitive financial data. It is highly concerning that basic protective measures, such as Multi-Factor Authentication (MFA) and Passkeys, do not appear to be implemented across the user accounts. I have raised this issue previously, but it remains unresolved. For any system managing financial information today, adopting robust security features like MFA and passkey support is non-negotiable. This area requires urgent architectural review and an immediate upgrade to meet modern industry standards.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi SF,
Thank you for taking the time to share your feedback. We are pleased to hear that you value the core functionality of our website, and we take your comments regarding account security very seriously.
We are committed to regularly reviewing and improving our services, and your feedback will be shared with the relevant teams as part of our ongoing consideration of future security enhancements and platform developments. We appreciate you bringing this to our attention, as feedback like this helps us continue to identify opportunities to improve the experience for our customers.
Thanks,
Smart Pension
The person who helped was very clear…
The person who helped was very clear helpful and very patient friendly
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi Antony,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Rebecca was so helpful and explained…
Rebecca was so helpful and explained everything so simply and clearly
9. juli 2026
Besvarelse fra Smart Pension
Hi Julie,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Besvarelse fra Smart Pension
Hi Pauline,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Anna was really helpful with our…
Anna was really helpful with our pension query, all resolved during the call
6. juli 2026
Besvarelse fra Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Rebecca 5 stars !!
Was speaking with Rebecca who was extreamly professional helpful & couldnt have done better
6. juli 2026
Besvarelse fra Smart Pension
Hi Kora Healthcare UK Ltd,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
ASSISTANCE WITH PENSION CONTRIBUTIONS
The help I have received when in new territory of a task has been dealt with for me with patience, kindness and total professionalism by Ainara.
She helped with payroll of pension contributions. The employee had cancelled his payments, however the Company had continued to pay contributions without the knowledge of the employee's cancellation, resulting in account discrepancies
3. juli 2026
Besvarelse fra Smart Pension
Hi Sarah,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Super helpful,
Super helpful,
Answered all questions and assisted with the issue at hand and gave further guidance on what to do next.
6. juli 2026
Besvarelse fra Smart Pension
Hi Tim,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Maggie was extremely helpful
Maggie was extremely helpful, if every employee is like how she was today I give this entire company a huge recommendation
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi Mo,
Thank you so much for your feedback about your experience with Maggie – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Long standing matter from a previous provider finally resolved!
There was a long standing matter from a previous pensions provider and when they took over, Smart Pensions have been quite supportive. Rebecca, Lucy and Naomi reviewed the issues at different times and they assisted in resolving it. Naomi in particular was very patient and professional! Generally, I would recommend this company because you always get to speak to someone and they always try and resolve your issues. No ifs, No BOTS!! Well done Smart Pensions
3. juli 2026
Besvarelse fra Smart Pension
Hi Ladi,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Besvarelse fra Smart Pension
Hi Howard,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Thank you Anna
Anna was so very helpful and patient and resolved my upload problems with ease, nothing was too much trouble -thank you Anna
3. juli 2026
Besvarelse fra Smart Pension
Hi Cathy,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Extremely helpful service and very easy…
Extremely helpful service and very easy to use
Very nice people too
2. juli 2026
Besvarelse fra Smart Pension
Hi Mark,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I talked to Lisa today
I talked to Lisa today, she was very helpful with my very extensive query but had it sorted efficiently and effectively. Thank you.
2. juli 2026
Besvarelse fra Smart Pension
Hi Get A Drip Franchise Ltd,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Excellent and knowledgeable advice…
Excellent and knowledgeable advice regarding a really quirky issue. Very polite and pleasant. Thank you Anna
1. juli 2026
Besvarelse fra Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Besvarelse fra Smart Pension
Hi Mr JB Lynch,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Excellent customer service
Ainara was the adviser who dealt with my queries, the adviser was super efficient and solved all of the queries I had. Her telephone manner was very pleasant and she spoke very clearly.
Excellent customer service.
1. juli 2026
Besvarelse fra Smart Pension
Hi Virginia,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very patient and knowledgeable
Very patient and knowledgeable. Resolved the issue, quickly. Thank you.
1. juli 2026
Besvarelse fra Smart Pension
Hi Jonathan,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Laura in Bournemouth is an absolute…
Laura in Bournemouth is an absolute credit to Smart Pensions. I was dreading calling as I just assumed that getting statements would be a nightmare. On top of this I needed to change details. Laura was absolutely incredible, lively (despite it being just gone 5pm and really she should have finished work) but resolved my issue in no time. To Laura's boss this woman needs a payrise (and no she is not paying me for this review :-)
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Smart Pension
Hi Nadine,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Prompt, Professional and Proficient !
Very prompt response to my call and was able to completely resolve my query and provide additional advice by e-mail.
30. juni 2026
Besvarelse fra Smart Pension
Hi Mike,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.