I had a large order delivered to a place that had not been authorised as safe and unfortunately was unable to allocate the order. This was entirely down to courier error but after contacting Ethan via... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made an order and wanted to make a return. I am a new mother with a small baby and have very little time. I contacted their customer service as I was unable to access my account and could not... Se mere
Virksomheden har svaret
I received a gift that I needed to exchange for a different size. The order was past the return date but Ffion was extremely understanding that it was a gift that I just received and extended my ret... Se mere
Virksomheden har svaret
I had a little bit of an issue trying to sign up for student discount. I emailed support and got a very quick and helpful response from Rebecca and all was sorted within minutes!
Virksomhedsoplysninger
Skrevet af virksomheden
Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price. Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.
Kontaktoplysninger
Storbritannien
- support@sistersandseekers.com
- www.sistersandseekers.com
3,9
God
5 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service from Millie
Excellent service from Millie, help me resolve an issue really quickly with my discount. Fast and efficient
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Sisters & Seekers
Hey,
Thank you for leaving us with such a lovely review. - It's makes our day when we receive such positive feedback!
We are so pleased to hear that Millie resolved your issue quickly! - This will make her so happy.
We hope you continue shopping with us and we can't wait to see what you pick up next.
Best wishes,
The Sisters & Seekers Team
Nice bag but so many strings fraying…
Nice bag but so many strings fraying out makes it look like it’s cheaply made.
16. marts 2026
Besvarelse fra Sisters & Seekers
Hey,
Thank you for taking the time to share your feedback, we really do appreciate this.
We're glad to hear you like your new Seekers bag, but we are sorry to hear that the quality did not meet your expectations and that you noticed excess threads.
So this can be reviewed further by a member of our Community Care Team, please complete the contact form located in the ‘Contact Us’ section of our website. - Your feedback is greatly appreciated and helps up make improvements on our products.
Best wishes,
The Sisters and Seekers Team
Terrible product
Terrible product. In theory it could’ve been handled much better by your customer service. The product didn’t even hold up for a month and all I wanted was a replacement or refund on one of the many items I bought. It was a manufacturer error and there was a massive hole in my sweater. Will not be buying from here again , very disappointed
5. marts 2026
Besvarelse fra Sisters & Seekers
Hey,
Thank you for taking the time to share your experience with us.
We are so sorry to hear of your disappointment with our Community Care Team. As a brand we pride ourselves on our customer service and the quality of our pieces and can only apologise if this was not met on this occasion.
Once the tags have been removed from the item and it has been worn, it is difficult to determine how the fault has occurred. From the assessment, the hole appears to be consistent with damage by an external factor, such as the fabric being caught or snagged on something. This type of damage would not fall under a manufacturing defect.
If you require further assistance, feel free to reach back out to the team.
Best wishes,
The Sisters & Seekers Team
Order arrived in good time and daughter…
Order arrived in good time and daughter has had lots of comments on her hoodie already! Very happy with colour and fit
15. marts 2026
Besvarelse fra Sisters & Seekers
Hey,
Thank you for taking the time to leave a review.
We're pleased to hear you order arrived in good time and that your Daughter loves her new Hoodie!
We can't wait to see what she picks up next!
Best wishes,
The Sisters and Seekers Team
I reluctantly bought again after a…
I reluctantly bought again after a terrible experience at Christmas. Again, l was let down when the joggers arrived with a big stain ( white bleach looking mark) and the hoodie was dirty!
However, this time the customer service from ETHAN was FANTASTIC, he dealt with a refund promptly and l ordered another set in a different colour. Delighted with the product.
THANK YOU ETHAN!
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sisters & Seekers
Hey Marie,
First of all, we sincerely apologise for the poor experience you had at Christmas - this is certainly not the level of service we strive to deliver. That said, we’re delighted to hear that Ethan was able to turn things around and provide you with excellent service.
We hope you love your new set!
Best Wishes,
The Sisters & Seekers Team
10/10 customer service
Had the best customer service from Ethan today. Ordered a tracksuit but the bottoms were a size too big. Needed the smaller size for the next day and was happy to pay for Saturday delivery, however I know when doing a normal exchange, the return is free. I asked if it was possible to waive the return fee given that I was placing another order for new size and it was done - no issues (I’ll know for certain when I get the refund but hopefully there won’t be a problem). I also mentioned I’d got sent a discount code to use for my original order and if I could have a code to use for the new order, again no issues with providing it. Super happy with the customer service received! Thank Ethan 😊
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Sisters & Seekers
Hey Aneeka,
Thank you for leaving such a positive review!
We’re delighted to hear that Ethan helped you get everything sorted, ensuring you received the correct size with Next Day Delivery. - It really is important to us and I am sure Ethan will be pleased to hear this.
We can't wait to see what you purchase next!
Best wishes,
The Sisters and Seekers Team
Millie was absolutely amazing and…
Millie was absolutely amazing and supported me throughout the whole process! Very quick to respond and explained everything so thoroughly!
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Sisters & Seekers
Hey Jo,
Thank you for such a lovely review!
We're so pleased to hear that Millie provided amazing support. - It will make her so happy to hear this.
We can't wait to see what you purchase next.
Best wishes,
The Sisters and Seekers Team
My return today was assisted by Ffion…
My return today was assisted by Ffion who provided me with excellent service and guidance through the returns procedure. I LOVE this clothing brand and service like this will get me back onto their site again and again
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Sisters & Seekers
Hey Adele,
Thank you for such a lovely 5* review.
We are so pleased to hear that Ffion was able to provide excellent service through the returns process! - It will make her day to know this.
Thank you for your loyalty to us, we cant wait to see what you purchase next.
Best wishes,
The Sisters & Seekers Team
The order process was seamless and the…
The order process was seamless and the delivery was fast. I was very happy with my order.
12. marts 2026
Besvarelse fra Sisters & Seekers
Hey Shauna,
Thank you for the 5* review, it's hugely appreciated.
It makes our day to hear that your order arrived so quickly and that you're happy with your order!
We hope you love your new Seekers Pieces.
We cannot wait to see what you order next.
Best wishes,
The Sisters & Seekers Team
Ethan is the best
I had a problem with one of the hoodies I received in my order. I emailed photos of it and Ethan the community care representative was so lovely and helpful in resolving it for me. Thankyou Ethan
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Sisters & Seekers
Hey Scarlett,
Thank you for leaving such a lovely review. - It's very much appreciated!
It makes our day to hear that Ethan was able to resolve your problem. - This review will make his day!
Thank you for your support.
Best wishes,
The Sisters & Seekers Team
Thank you Millie for all of your help!
Thank you Millie for all of your help!! You’ve been amazing :-)
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Sisters & Seekers
Hey,
Thank you for taking the time to leave us with a lovely review.
We are happy to hear that you received amazing customer service from Millie!
We hope your love your new Seekers pieces.
Best wishes,
The Sisters & Seekers Team
Great quality and beautiful design
Great quality and beautiful design. The recipient absolutely loved it.
10. marts 2026
Besvarelse fra Sisters & Seekers
Hello,
Thank you for taking the time to leave us with a review.
It makes our day to hear our Peggy Logo Knit Sweater in Cream was the perfect gift for someone!
We really appreciate your support!
Best wishes,
The Sisters & Seekers Team
Amazing customer service &…
Amazing customer service & understanding. Received my clothes and absolutely amazing quality.
6. marts 2026
Besvarelse fra Sisters & Seekers
Hello Morgan,
Thank you for such a lovely review!
First of all, we are so pleased you love the quality of your Seekers pieces, our Product and Design Team work so hard in ensuring our customers are issued high quality garments.
We are also thrilled to hear you received quality service from our Community Care Team!
Thank you so much for your support, and we hope to see you again at checkout again soon!
Best wishes,
The Sisters & Seekers Team
So impressed with this brand
So impressed with this brand! From how quickly it arrived, to the 10/10 quality and fit and the lovely help I had when I emailed about a size enquiry, the only reason I had to do an exchange was sizing, and even the second parcel came quicker than some other brands initial order. So impressed and I’ll be recommending it. for sure! Cute and flattering product, just what girls need 🥰 thanks again! Xx
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Sisters & Seekers
Hello,
Thank you for such a lovely review, we really appreciate this!
It makes our day to hear that you love the quality of our pieces, and also you found our exchange process easy and quick.
We appreciate you recommending us, and we thank you for your support!
Best wishes,
The Sisters & Seekers Team
Delivery took longer than suggested
Delivery took longer than suggested. Hole in jumper (I have photo)
5. marts 2026
Besvarelse fra Sisters & Seekers
Hello Pippa,
Thank you for sharing your experience, your feedback is important to us here at Sisters & Seekers.
We are sorry for the delay with your order, it does appear your order was held in customs and we unfortunately have no control as to when orders are cleared.
As for the hole in your item, it saddens us to hear this. - Please reach out to us via the contact form on our website so a member of our Community Care Team can have this resolved for you.
We hope we can turn your experience back around!
Best wishes,
The Sisters & Seekers Team
My two granddaughters have both…
My two granddaughters have both purchased one of your bags and I liked them so much that I purchased the yellow one they are so beautiful and not to small you can get all the bits and bobs in them would highly recommend one very stylish
8. marts 2026
Besvarelse fra Sisters & Seekers
Hey Francis,
We really appreciate you taking the time to leave us with a review!
It makes our day to hear you loved your granddaughters pieces so much you decided to make a purchase yourself. - We hope you love them!
Your support is greatly appreciated, and we hope to see you again at checkout soon.
Best wishes,
The Sisters & Seekers Team
Besvarelse fra Sisters & Seekers
Hi Amanda,
Thank you for your review, we really appreciate this.
It makes our day to hear your order arrived so quickly, and we hope you love your new Seekers peices!
We cannot wait to see what you order next.
Best wishes,
The Sisters & Seekers Team
Quick delivery
Quick delivery, high quality packaging, high quality clothing. I am so so so obsessed and getting so many compliments!
7. marts 2026
Besvarelse fra Sisters & Seekers
Hello Mary,
Thank you for your review, it is very much appreciated!
We're thrilled to hear your Soft Brown Hoodie and Sweatpants are perfect for you.
Please keep your eyes peeled for what's to come in the remainder of SS26!
Best wishes,
The Sisters & Seekers Team
Excellent Quality
I live in the United States and I have ordered two separate times. Each time I received my package I’m over the moon excited. Quality and style is perfect. I am so glad I found this sweet little company to buy my unique pieces from.
7. marts 2026
Besvarelse fra Sisters & Seekers
Hi Laura,
It really does make our day to hear you love our brand, we're thrilled to have you as a customer!
We cannot wait to see what you order next!
Best wishes,
The Sisters & Seekers Team
Besvarelse fra Sisters & Seekers
Hi Penny,
Thank you for your review, we're thrilled to receive this rating from you!
We are so pleased you had such a positive experience shopping with us, and we are also pleased you love the quality of your pieces.
We hope to see you again at checkout again soon.
Best wishes,
The Sisters & Seekers Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.