Simon Says Stamp Anmeldelser 

I had tried ordering from them before and didn’t have a great customer service experience… I ordered items that were “in stock” when I ordered but mysteriously were sold out before my order shipped. So because of the one item being “out of stock” (which means the item was oversold) their intention was to wait til the item came in and ship everything together… a month later and still processing… I asked to cancel the order and requested a refund which I was told there would be a cancelation fee…
One year later I decide to try again (shame on me) this time I ordered the card kit for November literally when it dropped. 14 days later my order is “still processing” I was told the “card making kit staff is small and the kits are hand made” (nothing hand made about it, it’s literally stamps and paper thrown into a box with a lollipop) no more difficult I would think then packing a normal order. I guess if you consider that handmade… and that they are being shipped as they “roll out of production.” Sounds like a bunch of BS to me. If you put it on your for sale site and it’s not a “reserve” item isn’t it safe to assume as a customer that the item is in stock and ready to ship??? This card kit is for Thanksgiving, guess I’ll hang on to it till next year due to late shipping, I’m out of time for this year. Also, when I finally did receive my kit (which also had crappy substituted items) I’d ordered other items in addition but ended up with someone one else’s order…. When I let SSS know they told me “oh I’m sorry to hear that, we will send the items you ordered (except for one item because it’s now out of stock you can request a refund, but we will charge you a fee) and please send us back what you didn’t order”. seriously. No packing slip or invoice in the package. So now your mistake is even more of an inconvenience to me.
Too many craft companies with exceptional customer service standards to ever shop with SSS again… they have no problem taking you money instantly, too bad they don’t feel the same about completing your order.
I hope this helps someone

After having repeated issues with shipping and customer service over the years I had stopped shopping w/ SSS with the exception of Stamptember. I don't know what I was thinking as I decided after this years Stamptember event to place a regular order w/ SSS. I ordered a Tim Holtz item that had been announced as being discontinued & was glad to have gotten it before they were all gone &/or only on ebay for $$$$. 5 days after getting my "order confirmation" they cancel it and item is no longer in stock -- no kidding, of course not -- and in those 5 days it's no longer in stock anywhere else either. How could you over sell this? What lousy inventory control they must have. NEVER AGAIN

Not only will you not get your order in a timely fashion (mine has been processing for 14 days$ you also won’t get a decent response from customer service. I’ve ordered from them three times and I have to say it’s truly the worst company when it comes to shipping and customer service.

They have the worst shipping policy when it comes to shipping to Canada. Very expensive charging $10.00 USD, yet the parcel is not tracked when it arrives in Canada. Other companies charge $7.00 USD shipping and you get it for both US and Canada. If you call their customer service for assistance they are extremely rude and can't wait to tell you that any refund will take 3 months.

It seems to be a theme with SimonSaysStamp. Their customer service is terrible and their shipping is worse. I am currently waiting for an order of $170 to ship. I ordered on 6.10.2022. I emailed and asked if there was an issue with their ordering platform. None of the items I had purchased where held due to a release date. I also mentioned this has happened before and whenever I send a message my product is shipped. I did get a response, I was informed there was a delay on one of the products and they were now in stock and they would begin shipping. Still nothing. I won’t continue to purchase from this company.

They are the most frustrating company to order from. If you aren't ordering a 'hot' item, or a Simon Says Stamp item, they treat you like dirt. The last order I placed took over a month to get to me. Now I'm going on three weeks waiting for my items to ship. All I get from them is they are working on my order and they will let me know when it will ship. Nice of them to spend my money while I wait for my order!

Ordered November 7, 2021. $400.00 plus order. Contacting them is a joke. You wait and wait. Then get an email then wait and wait for a response. Takes days for another response. Asked for order to be split. Back ordered and reserve items split from items in stock. Took a week to do this. Then had to send additional money for second shipping. Received email that order was spilt. Still no package as of November 28, 2021. I am not comparing them to Amazon. I am comparing them to other companies that ship what they do have and then ship the rest when they get the items. Horrible customer service and communication. It takes days to answer a communication. They never call back so don’t even think about taking to a human. Unfortunately I have had to find some of the items from other venders since I needed them so now I’ll have duplicates that I most likely use. If you can buy from Joanns or Scrapbook . Com or Amazon I would.

I really liked the company and the line of products but lately the shipping and handling takes enormous amount of time. I placed orders in UK and Simon says stamps at the same time. UK orders arrived few days ago and Simons not even shipped. Looks like it good bye simonsaysstamps until they fix their shipping.

I’ve purchased from SSS many times. Shipping always seems to be a bit slow. I placed an order on October 29 and it still hasn’t shipped. There was nothing that was on reserve on the order. My credit card was charged the same day, but no sign of shipment. Seems to me that two weeks should be plenty of time to fill an order. Many companies don’t charge the card until shipment is ready. I always say I won’t order from them again but somehow I get sucked in. Maybe this will be a lesson learned finally.

I did a large order Oct 25/2021 + it shipped within 5 days. Ordered 3 more items 2 days later..they still have not shipped. No response to emails or FB messaging. Don't see why you can't cancel an order. I'm done with this company! They need someone to teach them about Customer Service!

Amazing customer service and an outstanding selection of products. I never order from anyone else online. Affordable shipping, competitive prices and timely delivery. Sure, during COVID it has taken longer but delays are not due to SSS. I always check SSS.

Simon Says Stamp I have come to believe runs their business like a ponzi scheme: They need money to buy more product to give to customer. They sell like crazy through cult of bloggers that constantly worship them. Then we fall for it, buy their product and wait. and wait and wait and wait. It is because when we purchase their product, they then put in a order to their manufacturer because they don't keep enough inventory because THEY CAN'T AFFORD TO. This is the worst run business. RUN FOR THE HILLS instead of ordering from them. Their Stampember is all they discuss I ordered some of their new line of product. They took my money, of course, and I waited 12 days to complain It kept saying it was processing When I emailed them, I got back the candid template email (we strive to get orders out blah blah blah) I finally asked for a refund and they gave it to me. The bloggers never have this problem as they receive their orders in a timely manner so they CAN SELL MORE ORDERS FOR THIS HIDEOUS COMPANY. I am DONE I will order direct from all the stamp companies like I do and I receive in a timely manner. I don't care what Simon Says Stamp's line of product is. It isn't worth being ripped off and treated like you don't matter

My only complaint is…….Why does it take forever to ship out merchandise??
It is 2021, everyone else ships out right away; even small MOM & POP shops!!!

If you must, charge expedited shipping!

Mimi

Update they did refund my purchase after several emails.

I have been crafting for over 20 years. I bought the Tim Holtz trimmer. The handle sticks and I have to bend it to the side to get it to come down. A friend has this trimmer and it doesn't work this way and it cuts crooked. I have to put the paper in wrong to get it to cut straight. Maybe that part was my problem returning because the company keeps focusing on that when the handle won't even shut unless I force the blade to the right to get it out of the crease. Also, the foot keeps falling off. The issue I am having is they want to say its NOT defective but it is clearly defective. I know this, my friend has the SAME one. The company insists I pay the shipping back and that it is not defective. This is my first purchase with them and will be my last. I do not have time for this, nor do I want to keep a defective product. I guess I will have to. In their return policy they say defective items can be returned for 100% refund of item and shipping yet they won't deem this item as defective.

Very poor service!!
2 months and still waiting my parcel!!😬😬
Never shop with them again!!

I have been a customer of Simon Says Stamp for a few years. I had never had any complaints or problems with my shopping experience. I recently moved from a large city to a very rural area in a different part of the state. During my moving process I did an inventory of my supplies and found I needed a bunch of craft supplies. I placed an order for approximately $350 worth of supplies and moved into my new home. The package traveled across the country to my state, said it was delivered, and was no where to be found. I went to the post office 3 times and called the national USPS 4 times with nothing but frustration and excessive hold times. I called Simon Says Stamp and left a voicemail, hoping that maybe they had better access to the USPS tracking or package locating. I woke up the next morning to an email from customer service letting me know that they were picking the items to rebuild my order and would be shipped this new order out immediately. They told me if the original package showed up at some point to simply return to sender. They were so kind, prompt and considerate. I received my replacement package without any delay or problems within a few days. There was one item that was out of stock when they rebuilt my order, and I had totally forgotten about it, but today I got an email letting me know it was back in stock and they had shipped it independently and it would be arriving shortly. I was so impressed with this service I asked them to direct me to where I could leave a review, which isn’t something I normally do, but again, I received such great service that I wanted to share that with potential customers. I will be a loyal customer for many years to come.

I inadvertently ordered a duplicate of a stamp I already own. SSS responded to my email requesting an alteration to my order to remove the duplicate within a few hours of when it was sent and they cheerfully removed the duplicate from my order and initiated a refund! Thank you Chandi and Simon Says Stamp! I’ll be more than happy to keep shopping with you when you offer such outstanding customer service!

I am having a problem with redeeming my gift card.
Please help.

I ordered over 3 weeks ago. No sign of it!!! It’s harder to get ahold of their Customer Service leaves a lot to be said for... as in non-existent!! They actually held my order for 5 days before shipping.. and only shipped when I made noise... There is no coupon that will EVER draw me back!!!

As others have said, TERRIBLE ship times. And I’m not talking about the known USPS issues, but how long it takes SSS to put together an order. They NEVER answer their phone, nor do they return email. I hate to say it, but even COMCAST is better because they answer their phone! I just had an order disappear that kept showing in pre shipment since 12/31. I called 5 times, left two VM, and emailed. No response, except magically, the order is now in the hands of USPS. And with the SAME shipping label number as 12/31. Sounds to me like somebody forgot the box....HOW many times? But they don’t even have the courtesy to contact me back and apologize. This is the SECOND time this has happened with them. They have some wonderful stuff, but I’m not going to put myself through the aggravation of dealing with them any more.