Simon Says Stamp Anmeldelser 

I purchased a replacement bottle for my Precision Glue Press from Simon Says Stamp. When it arrived, I filled it with glue and started using it to make cards. A short time later I reached for it, and the gun, the stand and my table were covered in glue. I removed as much glue as I could from the glue gun and stand but was unable to remove it all. Upon inspection, I discovered that the bottle was cracked under the label. The “plastic” bottle was shipped in a standard yellow envelope with no padding or any type of protection during shipping. Either the bottle was damaged before it was shipped or stepped on or crushed during shipping. SSS offered a refund for the bottle. But, will not take responsibility for my expensive glue press that their negligence caused. Now I am unable to use it at all because glue seeped down into the trigger mechanism making it useless. The Precision Glue Press by My Sweet Petunia is a life saver tool when you use glue everyday making crafts and have an injured thumb and carpal tunnel. Had I read their poor reviews before purchasing, I would have never ordered from this company. I gave them one star simply because zero or negative stars isn’t an option.

I've been a customer for years but lately they have gotten worse in the area of customer service and product. I signed up for the kit of the month and received a few and then started having issues with orders. One month they didn't ship my order because they said Items were out of stock but couldn't tell me what. This happened again and when I couldn't identify the out of stock item I just cancelled the whole thing out of frustration. On to the May kit. It should have shipped out by April 30. It didn't and I was told it was because they had an event. I didn't get my kit until the 15th of May when the next kit was released. Not only was it late, but all the pattern papers were substituted for something very ugly. Not at all the quality that I see in others kits. Customer service basically just says like it or lump it. They used to be a great company but I think they've gotten too big for their britches.

I’ve never had a bad experience ordering from Simon. Huge selection and the $5.00 off coupons are a great incentive for return purchases.

Ordered the Tim Holtz Christmas in July collage kit along with other products. The kit was intended for a live class co-produced by Simon Says Stamp. There was a delay in sending the order and it didn't arrive in time for the class. I reached out for help and was ignored, other than a small distraction to remove me from asking for a reply on social media. The parcel hadn't even left the USA by the class date. The parcel also didn't declare that VAT had been paid, so it was held by customs and wouldn't be released until I paid the VAT again and an admin fee. There was some damage to the contents from customs having a rummage about. I'm now financially out of pocket by over £50 and need to go through a tedious process to try and claim some of this back from HMRC. I asked Simon Says Stamp for help and they have again ignored me.

Tried giving Simon Says Stamp another chance after a terrible experience a few years ago — big mistake.
Same story again: a dishonest, unreliable company with nonexistent customer service.
They ignored all my messages, and I had to involve PayPal just to get my money back.
They don’t respond, don’t ship, and clearly don’t care. Absolute scammy behavior.
Never again.

Simon Says Stamp is censoring consumer reviews. Consumers who leave negative reviews for a product, are being censored, and not being made public. This is against Federal law, as the FTC bans censoring real reviews (positive or negative). Consumers have sent the owner requests to stop and comply with federal law, yet they willfully have not stopped. Please know that the owner and her website, do not accurately and actually reflects reviews left by consumers. Instead, they are intentionally misleading consumers. Buyers Beware!

UK customer. 1st order earlier this year took many weeks (I receive orders from other US companies in a few days). 2nd order placed on Dec. 4th, allegedly shipped on 6th. Tracking shows 11th, 14th and 16th with carrier. It is now 23rd December. The order hasn't moved, I presume lost. These were CHRISTMAS ITEMS including the Tim Holtz diecember gift - I only placed the order to get this. So now money paid, no updates, no responses, no order. Note that the shipping and duty makes the overall cost twice as much as the goods ordered, so ordering with SSS is a carefully considered and costly decision. Bitterly disappointed and categorically won't order again. Why do so many high profile people in the craft industry support and promote them? I just don't understand. SSS has lost my faith as well as my custom. Bitterly disappointed. Just don't bother. As many others have said, just shop elsewhere with companies who value their customers.

Simon Says Stamp has excellent products. I would give them a 5-star rating, however, their choice of shipping 'provider' is Asendia. Check their reviews before purchasing, especially for overseas deliveries.

Horrible company. Slow to ship, no phone number…poor customer service.

I have spent between $5-$10k just in the past two years here and only used a coupon twice (and only $5 each)- I placed an order that was several hundred dollars and they denied a five dollar coupon because it was expired b6 mere hours. I feel they should take loyalty into consideration. Also a cutter that was $100 only worked twice and basically they said oh well, buy another cartridge. I will buy from scrapbook .com from now on.

I have placed 2 orders, both orders were received very very quickly! Super fast shipping and Great prices! Highly recommended

I love their products and am a member of their card making kit of the month club. However, they are so slow to ship everything. They announced their January card kit around the second week in December, it took over a month for them to ship it to me when other card makers were receiving theirs weeks before. Currently, I placed an order over a week ago that is still not processed. They released their February card kit last week, they state they start invoicing and shipping on the 16th of each month for the following month. I have not received an invoice and do not expect the kit until after Valentine's day even though it has a Valentine's day theme. It is very frustrating, to the point I am considering another card kit on the month club.

I got my foil heat plates from Simon says website and did a very nice xmas card. Im so happy with the product but the embossing pads cannot be used with my Sizzix plus

This online shop has the worst customer service I have ever experienced. They are just looking to get rid of you quickly and are not at all interested in helping. Especially when it comes to difficult situations, you are simply ignored and no longer receive an answer. I'm totally disappointed because I'm also a very good customer. They have great products, but they are also way too expensive. On social media they portray themselves as being very customer-oriented and wanting to be the one stop Shop for you. unfortunately the reality is different. I can definitely not recommend this shop anymore. I am very sad about it but they don’t care about customer satisfaction.

SSS has the worst shipping of any craft supply company I have purchased from (and believe me, I purchase from a LOT of different companies!) They might tell you your order has shipped but if you track it it seems to sit in limbo for literally weeks! It usually takes 4-6 weeks for my orders to arrive. I live in Ontario, Canada. I can order from Great Britain and receive my goods in less than 2 weeks and that’s coming across the ocean! I rarely buy from them anymore unless it is an item I can’t get elsewhere. So sad. Seems like something that would have an easy solution but I have asked them to give options for more efficient shipping but my request seems to land on deaf ears.

I usually love Simon Says Stamp whether it is online or at Stampaway USA. They just switched over to a new website and I had been trying to login without any success. Due to that issue and illness I missed out on making a "birthday purchase". When I finally figured out what I needed to do to get place the order on their new website. The birthday code wouldn't work. Sent an email and they explained the code had expired. I replied back as to why I couldn't meet the deadline (due to their new website), the response was basically "too bad". I have been a customer for several years and was pretty disappointed in SSS. I guess I will shop else where and unsubscribed to my email subscription.

I've dealt with this company, the only two times I ordered, about my unhappiness with the product I received. First, you cannot talk to a live person. Second, both times they told me to go pound sand. I got the product and now I'm stuck with it. I had one of the products for two days after it arrived, and I realized it was not what I wanted and yet there is no customer satisfaction, she told me via email to READ THE RETURN POLICY. I only tried to return things two times, I didn't even ask for a refund. I said I would get something else and both times they told me too bad. They insult their customers with 5% off and never offer free shipping. They have no incentives whatsoever and on top of it they have lousy customer service. Do not order from this company! If you don't like it, you're screwed.

They have good products and a good selection, but there customer service is pathetic. My most recent order was deemed ‘undeliverable’ by the USPS. I called on Monday to request a replacement and was told they had to look into it first, and to call back on Friday if I hadn’t heard from them. They have my correct address on file, so any error comes from their side. No message from them so have now called again for a refund. Who knows how long that will take.

Absolutely brilliant!! Extremely fast turnaround, my orders are usually filled and mailed the same day, get them 2 days after that. No more waiting 10 days or more. The products are the same great quality of other stores I highly recommend this company.

I have placed several orders from Simon Says Stamp, and have had a great experience every time. Items are well priced, packaged carefully, and shipped quickly. Highly recommend!