Scottish Water Anmeldelser 86

Tried to report a leaking sewer with it leaking all down the road via online portal.
Failed miserably would not accept a normal postcode. And customer is a required field??? Two places on the form I could not clear to submit form. Big waste of time. So I ended up calling them after please hold on the line it went dead quiet, nothing for 4 min and I nearly hung up no music or how long current waiting times are!!
Appalling service when trying to report a fault! You trying to help them but feel like it's a big waste of time.

Great service! I contacted Scottish Water yesterday, and a worker came out this morning and did a fantastic job. Sadly, I wasn't at home, so I don't know his name, but I really appreciate the fast response and great work."

SW came out to check why I had low water pressure and faulty stopcock but washed their hands of helping me to be reconnected to mains water which is a basic need for people - for washing, cooking, laundry etc...was told not their domain and to get plumber/contractor.
got one out and they reconnected me to mains but landed with a hefty bill which I am now having a battle to get back from insurance co. another story.
they didnt' offer any bottled water or help at the time and when I complained they decided to give me 3 x 6pack bottles of water. nothing more left high and dry without water for over a week. someone should change the laws of who owns what as a basic householder doesn't know or check underground issues which this was and no-one takes responsibility for this problem..normal householders don't update wear n tear pipes underground..so the laws need changed to accommodate issues like this.

Don’t you just love it when Scottish Water put out their information on a forthcoming road closure????
Phrases like “Encourage drivers to allow more time” / “ we will work tirelessly to minimise disruption” / “ drivers should find alternative routes” /
The trouble is that it is the same old / same old with the same old results - Chaos !
They never sound as if they are, in any way, sorry for the inconvenience to a massive number of drivers / businesses/ and people affected directly or indirectly by the “ closure” !!!
It is the usual “Macho as shit ” attitude - “ we’re doing a job and you are just going to have to put up with it “ !
The real problem with that one is that, apart from being an obnoxious attitude, half the time they are sitting in vans on their Mobiles doing “ sod all “ !
If they actually worked 8 hours a day then the job would be done in half the time ! And that actually would “ minimise the disruption” !!

"I would like to highly commend Donald Archie and the Scottish Water team in South Uist for their exceptional work at my mother’s property in Garrynamonie. After experiencing significant issues with water pressure, the team went above and beyond to locate the source of the problem.
Their dedication was evident as they undertook extensive excavation and diagnostic work to identify the fault. They successfully modernised the system with new valves and pipework, completely restoring the service. We are incredibly grateful for their hard work, professionalism, and persistence. Great job, guys!"

So, Edinburgh seeing its second disruption in the west of the city whilst millions of pounds are pumped into the more affluent areas. Meantime, the not fit for purpose sewage works at seafield are still waiting on a multi million pound investment - we’ve only waited about ten years so to be put on the back burner so the wealthy benefit while

we in leith live with the stench of the affluents raw fences pretty much sums up that Scottish Water is a class run utility looking after the rich while
sticking the stench to the poor.

Clearly the seafield regeneration fund is like the promises from overpaid Scottish water officials…. EMPTY!!

House is on the market as SW mismanagement of seafield is forcing me out my home of 18 years.

NY day, major water leak coming from underground. Called them up and came out with the big boy machines to cut open the path, dig and drain the hole to locate a burst pipe.

Absolute legends, on a cold snowy night. Extremely impressed and an absolute credit to Scotland. Thank you

This morning, I found a 20-yard flow of waste water backing up outside my home. I reached out to the support line, and they were fantastic, getting a team on site to address it within an hour and a half—truly impressive. However, before this becomes a highlight in the success newsletter, I'm reaching out to the local council to check if the 76 newly constructed homes nearby are connected to an old Victorian sewer. I'll keep you posted.

Cant organise a drink in a bar. Useless does not begin to describe it. Please see The courier piece - keltneyburn road closure. On just how they dug up a road to connect a single uninhabited house diverting residents 10 miles and did not return to close up the hole for a week. Leaving everyone in the dark. Utterly incompetent. They simply dont care as they and the contractors they use Clancy seemingly will not be held responsible and they simply do not care.

Furious they were doing work outside our house.... Meaning we couldn't charge our electric car from our house charger 😔 SO had to go local incurring costs of £80 as had hospital appointment etc . Complained and haven't heard anything! NOT great being out of pocket at Christmas.

What a pleasure dealing with Scottish water everyone I dealt with from my initial phone call to the men who attended my home could not have been more efficient, kind, and polite, a rare experience in this modern world.

Reported a drain issue on the Scottish Water site, had a phone call within a couple of hours to say someone was there to check the issue and it would be repaired in the next few days, got a call later that evening to say that they’d been and fixed it before I’d even got home from work. I was also kept up to date by the text service update option.

Everyone that called me to discuss the issue was so helpful! Couldn’t have asked for it to be handled any better!

Reported large area of standing water in the road near me. Scottish water acknowledged my email but never got any more info.
Again reported same area standing water today.
They said they have no knowledge of previous email. I copied original email.
They replied that its due to a blocked road drain and as such not their problem. They told me to contact council.
I would have thought Scottish water could have assisted by contacting the council as well. Still waiting for response to my original email. Poor show.As a taxpayer funded organization expect more.

I needed to upgrade my existing 15mm supply to 22mm. Scottish Water (SW) told me I had to connect to a 100mm water main in the pavement outside my house.I paid their exorbitant fee and employed a contractor to do the installation. SW did the actual connection 9 weeks ago, since then my life has been shear hell, they connected me to a main that had not been used in 30 years. It was full of contamination that were damaging to our health and resulted in a reportable Public Health incident. This contaminated water completely poluted our pipes. We have been forced to bath in this contaminated water for the last 8 week. Since then SW and their No Help Desk have totally mismanaged my
complaint. I have had 3 complaint numbers and spoken to at least 20 no-helpers having to explain every time the reason for my calls, they are absolutely useless. They don't keep notes of calls or the promises they make and a nightmarish to deal with. Now they are refusing to compensate me for their negligence.
They could not run a bath never mind a Scottish Government service company.

Repeatedly turning my water off with no communication. Can’t do washing can’t do dishes can’t wash ourselves. Absolutely pathetic.

Great service all round. I contacted SW about a drain issue and reported the issue on their portal. I received a call back very shortly afterwards from a polite, friendly girl (sorry I didn’t note her name). Telling me that a team would be out that same afternoon. I received a call soon after from Garry saying he’d be at my address soon. When they arrived, both guys were very friendly and helpful (sorry, I didn’t get the other guys name) and they got the issue resolved quickly.
It’s rare to find such professional, helpful and efficient service these days. Thanks very much.

I was amazed at the prompt service I received . I emailed a potential issue with the main drains outside and next day I got a phone call and an engineer on site . Kenny on site was very helpful and checked any blockages with CCTV too . I can honestly say Ive never received such a positive and professional response from any other Nationalised company, so had to commend Scottish Water for an amazing public service.

Just con men they rip off 83 year lady after they dont maintain there drains and they say nothing is there fault raw material pouring all over path ways and they dont even care

Woke up to 20 yards of effluence backflow from the stank in front of my house. Contacted the helpline, excellent and had lads sorting it out within 90 mins. Excellent. But before SW cut and paste this for the celebrating success newsletter I'm on to the council to find out if the 76 new builds up the road are tapped into a Victorian sewer. Speak soon.

I had an issue with discoloured water, Scottish Water were brilliant throughout, communication was fast and on point. They got the water supply fixed and sorted plumbing issues we were left with from the residue. Can't fault the service we received. Thank you