Thameswater Anmeldelser 5.359

Farooq arrived today, set himself up, very professional. Was calm and kind from the start. Managed a stressful situation for us and managed to fix the problem very quickly and tidily. His chilled nature definitely helped de escalate our stressful time.

Engineer Ben W arrived at our property at midnight we found him polite and very approachable.
The work he carried out was 10/10, he got on with the task ahead of him leaving my husband and I very relieved.
Ben W is a credit to the company he works for, nice guy with loads of knowledge and doesn’t mess about.
Thanks Ben W.
Kind regards Helen and Dave Williams.

Thames Water is charging steep prices while giving customers little in return. Many people see Thames Water as an example of how badly a company can behave when accountability breaks down.

Charlie B unblocked foul chamber even though challenging job. Great customer service

Martin, the Thames Water engineer who visited, was excellent. Knowledgeable and able to answer all my questions as well as professional, diligent and tidy.

So a young man called Joe visited my property today 110 uplands wgc and I just want to say what a lovely helpful polite man told me everything he did and said if it happens again don’t hesitate to call them again

Speedy service on a Sunday! Got through on the phones quickly and an engineer came later same day. Cleared blockage and fixed the issue now all our drains working as normal.

would like to express my appreciation for the excellent service provided. The engineer arrived promptly, identified the issue quickly, and resolved the blocked pipe efficiently. The work was carried out professionally, and everything was left clean and in good condition.

I am very satisfied with the quality of service and the clear communication throughout the visit. Thank you for your quick response and effective solution.

Terry spurlock reference sA3247087 was very polite and helpful

Ben andJason came early and sorted the issue promptly. Very polite and helpful.

Paul & Mark came out to investigate a blocked drain.
Both were great, professional and polite, resolved the issue really quickly after a bit of investigating.

Great stuff A++++

Excellent customer service and quick turnaround to remedying fault reported.

Terry was a very nice bloke, cleaned up and fixed the problem with no issues whatsoever.

We are extremely pleased with our experience of a visit from Thames Water today . The two engineers were very polite and successfully cleared the blockage. Well done !

Thames Water sent two engineers to investigate the leak I reported online within 18h. I received communications letting me know the ETA at which the engineers were arriving. The two engineers were very kind, reassuring and resolved the leak outside my front garden within half an hour. I was a bit worried, but they made me feel at ease. It was a very smelly leak, they even made me smile and laugh about it. Thank you to the guys for coming out on a Saturday afternoon.

Simon and Jake explained the lot friendly service

Nigel and Lewis were excellent ambassadors for Thames Water and Lanes. Cheerful, polite and very personable they dealt with the blockage and provided useful advice to manage drain issues in the future. Star employees both! Excellent work.

Really helpful, thorough and informative.

The two men that attended were extremely helpful and friendly.
They made sure everything was 100% OK before they left.

reference number SA3238134
Engineers Terry and Gavin were excellent in their work, and very thorough in their operation. As a result, the drains were cleared of roots and this was confirmed by CCTV camera.
Sewage water was flowing again… well done