Scottish WaterAnmeldelser 

The 24 hour phone line team cant do enough to help. Spoke to Moira on more than 1 occasion, Cammy, Simone and Ashley along with a few others over an 3 day period all very polite and do their very best to help despite the issue being outwith their control.

Blocked drain cleared 1 hour and 45 minutes later, well done to the three young men that were very pleasant and helpful in Fort William. Excellent service.

Thanks to the guys who came and fixed burst supply pipe at Balornock, fast, efficient and tidy. Sorry I didn't get your names.

Your engineer Mick Drumm who attended my property today is an asset to your company. He has been so helpful, given me answers nobody else could and really took the time to assist me today!I hope this feedback can be passed on to his superiors. He made me feel so comfortable and answered every question I had. Thank you Mick, I feel like I eventually have answers to some things that have been stressing me out for such a long time.

Eve x

Again the main road in Ladybank to be closed by Scottish water, on Sunday so yet again more noise etc honestly never seen such a place and Cupar etc for roadworks of any kind. There’s. Sheltered housing here, unfortunately some of us look out onto the main road. I’m just dreading it! A couple of years ago it was like a war zone. Always something. I was told they were doing things properly this time! Terrible place to live now.

Standard of service is very poor. The water has been off 17 hours scottish water do not care

I've had Scottish water out twice in three weeks to fix a leak in the property behind me they can't turn the property supply off it turns ours off also so they leave the supply on but don't fix the leak saying you need your own supply I ll write a report some one will get in touch with you so iphoned again today and asked if they had the report they say no but they will send a engineer out hes just been guess what he didnt fix the leak hes gonna write me a report suggesting i have my own water supply talking about going round in circles meanwhile we have got poor water supply and the property behind mine is still flooding my garden and the road

Scottish water put the price up every year and there is nothing we can do about it,isn't it about time that this company was privatised so that we the public who actually own it can choose who we receive our service from and give Scottish water some competition,and why are they paying hundreds of thousands of pounds to advertise on tv when there is no need as they have the monopoly come on the powers that be get a grip of this company

Thank you to Scottish Water engineers, for restoring water pressure back to normal, in our block of flats, following a leakage in the Falkirk FK2 area over the past week.
Special thanks to the staff taking the calls, in particular Baz (15/2/24), Ashley (16/2/24) and Erol (18/2/24), for their patience and understanding regarding our concerns and for their clear explanations of the problem together with sound advice.

From initial contact Sottish Water were excellent,the problem regarding outside Toby was fixed quickly and efficiently.I woulld just like to pass on my many thanks for a job well done.

From initial contact regarding outside Toby problem, they were excellent, resolved issue very quickly.I would just like to pass my many thanks to all concerned .

Can’t express how awful this company is , and Caledonian is water also,switching water off in communities for up to 8 hours a day to do what they call essential works, my house is leaking , my boiler has broken and in December I have no hot water or heating, my plumber has said it’s due too the long periods of time water supply switched off, they send on site plumbers into your home to lie to your face that’s it’s not there fault, when they know you own plumber is going to tell you the truth, the call centre staff think they are gas safe engineers, absolute joke, I’ve had my property damaged and the list goes on , If you see them coming run !!!!

If you ever have an issue with your water, you better pray, hope, beg and plead that you don't have to use this provider to fix your problem. The saddest, slowest, most pathetic excuse for a service I've ever experienced, and I'm a Three customer, so that's saying something. The rudest, nastiest man on Earth laid into my partner for no other reason than that he just wanted a chance to exercise how cold and dead his emotionless heart was feeling in that moment, I suppose. Took forever to absolutely permanently wreck our street and ruin our water pressure, with a complete lack of transparency and communication along the way.

If you work for this company, you are most likely of the devil, and I would suggest maybe a simple exorcism or two to fix your rotten soul. Just an observation.

Great customer service (courtesy of the councils’ alliance network). Expert advice from staff, she (the Households’ staff i.e. reports’ taker) addressed the service request with precision support. Kept to servicing time frame as she’d advised; and the call-out engineer made a cinch of the situation with their van equipment, which was an outdoor drain maintenance requirement. Total professionalism from start to finish. A credit to Scotland and the wider places who may utilise their [civic] services.

Our water went off and was 4reported at 2pm. I called after 4pm and was told there was a team already despatched to deal
With it. Called again at 7pm for update and was told nobody was dealing with it yet!! Unbelievable. 5 hours without water supply, getting dark and nobody even started to investigate. There are quite a few houses affected. I am classed as vulnerable. There are people with children and farm animals around us. Staff couldn’t care less.

Faulty drain cover outside my home for over a year. Bangs every time a car drives over it. Which is alot. Reported over a year ago, three contacts later and no resolution. Last suggestion was try the roads department!

they have came out to help my family when issues with the neighbour even though its a private pipe, they have made sure we had some bottled water and tbh there have been at times my mental health wouldnt have made it to next day if i didnt have any help from them

Blocked sewage pipes reference- 225-5854- J1B9C
Outstanding service from the two Williams who attended my property today!(one was Brookes cant remember the lead guys surname)
Very pleasant guys who attended within an hour of my call to Scottish water! Totally impressed by how quickly they resolved the blockage and how thoroughly they cleaned everything up with disinfectant! If only every service was this good! I'm not one for writing reviews but after a First class service from these guys called William they deserve recognition! Thank you!

Customer Services answered the phone within 30 seconds (not used to that with most organisations), and no long winded narrative with option selections required before getting to speak to anyone, advisor was very helpful, and arranged an engineer appointment within 5 minutes.

No water in fk7 , nothing on their website and loosing the will to live after listening to their emergency number ringing out for 30min and still ringing