Short Stay Reservations Anmeldelser 

147
•
TrustScore 1 ud af 5

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

En raison du covid 19 Nous ne pouvons pas partir en we prévu à Barcelone , réservé depuis le début de l'année pour la modique somme de 800 euros... et cette agence Ne veut rien entendre, elle refuse... Se mere

Bedømt til 1 ud af 5 stjerner

DO NOT STAY WITH THIS COMPANY. We stayed in Amsterdam in January 2019. There were rats in the apartment. Customer services did nothing to assist us and when we complained on our return home we were ca... Se mere

Bedømt til 1 ud af 5 stjerner

Please do Not use this unscrupulous company. If like us you unwittingly book through them under booking.com. We did not realise that they passed our booking on to this company. We did the 'right' thin... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

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Dårlig

TrustScore 1 ud af 5

147 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Alle anmeldelser

(147)

1 anmeldelse inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

I am interested in compensation or you…Because I was afraid to go back to the apartment and it was not pleasant to be there even after we had to clean it when we entered

I am interested in compensation or you will receive a letter from a lawyer!
The apartment was really dirty and unclean and we had to clean the apartment when we entered.
In addition there were about three mice in the apartment.

25. april 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Dear Guest,

Thank you bringing this issue to our attention. Your feedback is very valuable to us, as we work to be better each and every day. Our sincere apologies for all of the inconvenience.

We were not aware of such issues whilst you were staying with us. Should this had come to our attention at the time, rest assured we would of done everything possible to rectify this matter. I would like to discuss this issue further with you therefore I ask that you please contact me directly via the following email address:

Teamleader.ams@shortstaygroup.com

We hope to resolve this matter with you as our guests as well as their feedback is important to us. Please accept our sincere apologies for the inconvenience caused and I look forward to hearing from you.

Kind regards,

Kay
Teamleader

Bedømt til 4 ud af 5 stjerner

Excellent self catering accommodation…

Excellent self catering accommodation in a true old Amsterdam environment. My family of four spent over a week visiting friends and relatives. It was convenient to have the tram, a supermarket and some nice food places closeby. Would stay there again.

16. april 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Comfortable stay

Nice quite neighborhood. Apartment had all the amenities for the family stay. We had an iPad that allowed us to communicate with staff and info about local areas.

8. april 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excelent

Me aloje por un mes completito y no tengo mas que halagos. Departamento estrategicamente ubicado a una cuadra y media de la sagrada familia. Las instalacione son impecables, la cama super comoda (no use el sofa cama asi que nose) esta la cocina bien equipada, con ornalla electrica sin horno. Apenas llegue no prendian un par de luces, avise por mail y al dia siguiente ya lo tenia solucionado. Una vez por semana limpieza general (ellos llaman repaso pero es bastante completa) y cambio de toallas.
Lo unico para criticar es que la ventana principal al ser tan grande, estar en planta baja y sin rejas ni nada no se puede abrir (por seguridad) y que cuando los vecinos hacian sus fiestas, se caian pedazos de techo a la mesa donde se come.

4. april 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Muchas gracias Sofia por tomarte el tiempo de valorar tu estancia. Cada trabajamos con esmero para que nuestros huéspedes disfruten de su estadía.
Tus palabras nos ayudan a continuar con entusiasmo.
Un cordial saludo y esperamos volver a recibirte pronto.

Bedømt til 4 ud af 5 stjerner

Access very easy as the year before.

Yes, we will be back for sure!!!
I think it would be a good idea to make payment more direct and easier.
I would really never send you my credit card number and safety code but I would use my credit card for secured online payment if this was available.
You could also offer the bank transfer possibility right away. This would avoid mail exchanges.

3. april 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Hello Patricia,

I would like to thank you for your comment. We are glad that you found the access to the apartment easy. We have taken note of your comments regarding the apartment furniture and the water tap in the bathroom, and will make sure to see to these issues straight away.

We hope to be able to welcome you back to Paris in the near future.

Emily - Teamleader Front office

Bedømt til 1 ud af 5 stjerner

We were very disappointed.

We were very disappointed.
The apartment was absolutely not clean. In the toilet was mold on the wall. The towel radiator in the bathroom was full of mold.
It would also be animals (insects) in the bath.
The sofa bed was broken and not suitable for sleeping. We had only 3 blankets for 4 people.
The beds were so soft that you could not sleep. If you wanted to get up, you rolled down.
You could not open the windows.
In the other apartments and in the corridors consumed some people drugs. You could smell it very much in our apartment. We could not let in any fresh air. That is unacceptable for me and my 3 children.
The apartment was not pictured as on the internet.
The best were the women in the office. They were very nice and willing to help.

2. april 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Dear ms. Schmidt,

Thank you for bringing this issue to our attention. Your feedback is very valuable to us, as we work to be better each and every day. Our sincere apologies for all of the inconvenience.
The cleanliness of the apartments is very important for us and our guests, we would discuss this situation absolutely with our Housekeeping team. We would also bring the matter regarding the sofabed and the single bed to the attention of our Technical department. This is absolutely not what you could expect in our Short Stay Apartments.
Upon receiving, your feedback we have taken further steps to ensure this does not happen again. I am so sorry that we have not been able to resolve this during your stay.
Please feel free to contact me directly via my email address at teamleader.ams@shortstaygroup.com, if you have additional information to share.

Kind regards,

Kay
Teamleader

Bedømt til 3 ud af 5 stjerner

I was a litte upset compare what I got…

I was a litte upset compare what I got generally , the personél is’always
Hepfull but sincethe last Time nothing done to shelter the window I Musy live all the day long with thé double certain and the light on
You havé to sayto peuple to né quiet and not ma King noise till 2or3 oclock in amorning , and that’s Many Times
You havé to Find something to avoir that’s
And You must contrôle the télévisions some programs don’t work
I would like to jeep the quality I got before

2. april 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Bonjour Madame Richard,

I would like to thank you for your comments; we have taken into account the remark about the curtains and will look into placing new ones. We are sorry to hear that people were making noise in the building after 22h. We have a very strict no-noise policy after 22h and anyone making noise after this time should be dealt with accordingly. Please in the future, do contact us straight away if you have any problems with noisy clients, and we will deal with them straight away.

We look forward to welcoming you back in the future.

Emily - Teamleader Front office

Bedømt til 4 ud af 5 stjerner

Great appartment

Great appartment, very quiet neigbourood and good food shopping area. Very close to Eiffel Tower and two underground lines (6 and 10).
I would have put 5 stars but the room air was extremely dry due to the ventilation of the building (that is fairly noisy too).

24. marts 2018
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Our apartment right off Vondelpark was…

Our apartment right off Vondelpark was perfectly located just a 15 min tram ride from the city center. The kitchen was fully equipped with oven and dishwasher. The team at the front office got back to us as soon as we emailed them and they brought us clean towels mid-stay (one week) which was a nice touch. Check-in and check-out went smoothly, no problem at all there.

25. februar 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Dear Aida,

Thank you for choosing our apartment and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation.
We aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.

We look forward to welcoming you back in the future.

With kind regards,

Evitha - Teamleader Front Office

Bedømt til 5 ud af 5 stjerner

Beautiful place

Beautiful place, combined with amazing apartment, in perfect location is a HEAVEN! Hope I will have possibilities to visit Barcelona soon! Thanks a lot

19. februar 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great apartment, confortable and well connected

Great apartament, well located and connected by subway with major attractions. Very quiet, with right heating and enough kitchen appliences (no washing machine). Would like to have more towels. The couch was also very comfortable for sleeping! I would highly recommend the place.

16. februar 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent Stay

Rooms were big and clean with all the basic amanitas. location is also very close to central. However the area where this apartment is located is getting developed with lot of construction happening so there are very less choice for restaurants and cafes for eating. but overall stay was nice.

13. februar 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Nice, clean and tidy

Sympathic people where to get keys from, just a shame that had to wait until 2pm but this is as it is..appart flat was nice, clean and tidy...except the entrance on the street was full of pigeon excrements. Maybe a little living room table would be nice to add (had a kitchen table however), and especially colourfull pictures in frames on the walls (all current pictures were depressing, black and white about buildings, electric wires...does not fit well with such colourfull Amsterdam we all know. Waiting now for your invoice...thanks!

11. februar 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Dear Stephane,


Thank you for taking the time to write a review! We are so glad that you found our apartment a good place to stay in Amsterdam.
Your feedback is very valuable to us as we work to be better each and every day.
We will share your feedback with our Operational Manager, and I assure you we are working diligently to ensure improvements are made for the future.
We are pleased that you have enjoyed so much of our establishment, and we would be honored to have you returned to one of our apartments in the future.

With kind regards,

Evitha - Teamleader Front Office

Bedømt til 1 ud af 5 stjerner

Stay away from these cheaters in BARCELONA !

Stay away from these cheaters in BARCELONA !

They charged me 70 euros from my Mastercard one day after i check out because i didnt bring my rubbish bag to my own home in Belgium! That's crazy ! Their contract is very dangerous for the customers : if you made the errors to book from them, be extremely careful, don t trust their nice false smiling employees on the desk in their office, they are all double faces! At the end, they try to steal your money for any reason, so be always very carreful !

The appartments are small, old and noisy (you hear your neighbour s voice during the whole night)!

Their dishwasher doesn t work, you must wash the glasses with your hands, it s so nice when you are on holiday....

I had a very bad experience with them, if you want to avoid problems during your stay in Barcelona, just pay some more money and choose a honest host....

I Wish you a wonderful stay in Barcelona but don't book from these cheaters !

24. januar 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent location of the apartment …

Excellent location of the apartment right near all the amenities and shops with easy access to the whole city. Could not hear any noise from the street as windows had good soundproofing. Both Yolanda and Marianna were super friendly and welcoming and went above and beyond to accommodate our needs. Great tips for local traditional restaurants and places of interested, cannot thank them enough :)

Highly recommended!

15. januar 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Hi Anneleise,

Thank you for the lovely review. We hope to welcome you back soon in either Amsterdam, Paris or Barcelona!

Front Office BCN

Bedømt til 5 ud af 5 stjerner

Great from start to finish

I have been dealing with Short Stay Group for several years now and all my experiences have been great. From the initial booking process all the way to the after sales their level of service is exceptional. All members of staff are hospitable and flexible.

My colleagues and I have stayed in the same apartment in Amsterdam two years in a row during the ISE show. The apartment itself is amazing, really modern and kept very clean, also ideal for a family or small group of friends.

During every request I have been dealt with in the most professional manner possible, communication is always very quick and polite. I would defiantly continue to use Short Stay group for future trips and would highly recommend their services.

10. januar 2018
Uopfordret anmeldelse
Short Stay Reservations-logo

Besvarelse fra Short Stay Reservations

Dear Thomas Fraser-Bacon,

Thank you for writing such a wonderful review! We are delighted to hear you are enjoying your stay and experience with us evey time you come to Amsterdam!
We are honoured to have you as our guest and it is always a pleasure to be at your service.

We are already looking forward to welcome you again this year.

With kind regards,

Evitha - Teamleader Front Office

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