Shoeaholics.com Anmeldelser 2.557

Bought a pair of Kurt Geiger boots from this site - they looked great but after one wear with minimal walking outside they showed damage/wear to the heels and toes.

I complained and the customer service team did not respond adequately to my concerns regarding durability. Over several emails they just kept repeating that the damage was from ‘contact with an abrasive surface’ and refused any remedy. They ignored the fact that I used the boots as you would expect (walking on a pavement) and that this amount of wear and tear after one day of wearing the boots meant they were not fit for purpose.

I asked to escalate the complaint to an ADR forum, but they are not a member of any ADR body.

Complete waste of £125. Wouldn’t buy from here again.

Seems a bit suspect to me that the styles on their website are heavily discounted and it is not possible to leave reviews.

NOTE TO SHOEAHOLICS - I see from your reply you have asked me to provide the requested information - please clarify what information you are looking for and provide an email address for me to contact you.

Super fast shipping, ordered on Friday with regular delivery and arrived the next day! Carvela boots arrived in perfect condition, great quality and true to size~

Customer services is shocking.

Reported that my parcel was on my doorstep when I was not home - despite the fact that I had updated the delivery preferences to state I would not be home and asked them to leave them with a neighbor - and the parcel went missing.

Twice I've been told I should have update delivery preferences (which I did and have proof of which has been explained twice now too) and because the tracking says it was delivered there's nothing they can do so despite two days of emails back and forth to explain this I'm left without what I ordered and out of pocket.

Edit to add on 1/12/25 that the below response from Shoeaholics is completely for show. I shared the requested information the same day they asked for it and have heard absolutely nothing back since.

Easy to use website and very good price the best site for quality shoes and affordable

🚩🚩🚩🚩🚩🚩 DO NOT ORDER FROM HERE 🚩🚩🚩🚩🚩🚩
Ordered 2 pairs of boots which were left at my front door on a main street and went missing. I was offered no resolution and told they were delivered. They are in breach of The Consumer Rights Act as the purchase remains there's until the customer physically has them. I have reported to Citizens Advice and Trading Standards. Despite being in breach they won't do anything to help me.

** despite there reply on here asking to contact me, they havent. Joke of a company **

Consumer Rights Act 2015, Section 29(2)
States that in a sales contract, THE TRADER REMAINS AT RISK FOR THE GOODS until they are in the PHYSICAL POSSESSION of the consumer. This means that if the goods are lost or damaged while still with the trader, THE TRADER IS RESPONSIBLE. The trader is responsible for the goods until they are PHYSICALLY handed over to the consumer. A doorstep when NO safe space has been chosen is not a compliant delivery.

My order was meant to be delivered this week. I was home all evening and delivery was never attempted. I then received an email from Evri saying my parcel had been delivered. However, the imaged showed it left outside a garage. Myself or my neighbours do not have garages. I looked around the village and have been unable to locate my parcel. I raised this with Shoeaholics and was told by 'Riya' that my parcel was delivered and nothing they can do. I showed proof of where the parcel was delivered and that I haven't received it. The customer service is appauling.

I’ve ordered an item, paid for next day delivery but not received my item😢

❌❌❌❌❌❌❌❌ be really careful never purchase from Shoeaholics i can see im not the only one here complaining about not receiving a order .i purchased a Carvela trainer and paid for the delivery and what the Evri delivery driver did he left the parcel outside the building which he meant to deliver at my door but he to lazy to come in and knock at my door im so disappointed from 23 October 2025 im trying to get in touch with customer service but no one has contacted me i did sent 10 emails with the proof that he left the parcel outside but no response just receiving automatic email and chatting whit AI is shameful for a big company they are carless toward their customers anyway never even buy from them.and if you (Shoeaholics) team going to respond to me here underneath my review don’t i don’t want to see your hypocrite sorry i don’t need it .😡

Don't buy anything from this lot. Their customer service is rubbish. I ordered trainers a month ago, never received them and despite contacting them several times, and their carrier (EVRI), there has been no offer of a refund or replacement.

What a fantastic site to purchase from and so easy. I purchased the kurt geiger bag on Thursday and delivered on Saturday. The bag is so beautiful and elegant but due to size a little too big for me, so I'm sadly returning it back. Even returning it was easy. Keep up the good work shoeaholics I think you're fantastic 👏 😀

WARNING ⚠️WARNING⚠️
Shoeaholics having not delivered our item claim paypal will investigate BUT when paypal investigates shoeaholics tell them they have delivered our item so Paypal can do nothing. This company are fraudulent.

Dreadful company to deal with and we will NEVER order from them again. My wife ordered a pair of Kurt Geiger shoes, but they were sent with no tracking or other delivery info. After waiting 3 weeks there was no sign of the shoes. We were fobbed off with excuses but no proof of delivery or tracking info. Eventually had to contact our credit card company for a refund. Terrible customer service and I would urge everyone never to use this company!

As always, very happy with the products and overall service.

Terrible experience.
Ordered boots that never arrived. I’ve been fobbed off with guesswork basically. The usual 24-48 hour response. They refuse to refund me unless courier returns the parcel. They are making me wait 2 weeks then until I get a refund. They refused to send a replacement! I’m left out of pocket and waiting on either my parcel or a refund. They can’t even tell me where in the transit system my parcel is. How, therefore, can they tell me they won’t refund me until they receive it back?? I was so looking forward to getting my boots but have been left feeling totally let down. My advice is to avoid shopping with this crowd. Robbery!

Easy ordering. Delivered on time. Great quality shoes.

Just the type of trainers I was looking for. The Vegan trainers are good but scuff easily. They were the right price for me to order a few pairs to try.

Was a little skeptical about ordering after reading the negative reviews but happy to say I cannot fault them. Placed my order on Saturday the 20th & it was delivered today (Tuesday 24th).
The bags are gorgeous & I saved an extra 20% on top of the sale price so I got 2 bags for £102 saving £126! Very pleased

One star is too much. Worst service I have ever received. I placed my order two weeks ago today, it has still not been dispatched. I have over 15 emails in which I have been pursuing my order, asking for updates or requesting them to cancel my order (I’ve asked multiple times) and every single time they evade my question and assure me I will receive an update. On the 6th September I was told I’d receive tracking details within 24-48 hours, I still haven’t. I have explained that this is a birthday gift and literally begged for my order to be cancelled so I can make the purchase elsewhere, they refuse.

Yesterday I was told my order had been sourced and packed and was waiting for FedEx, this was also a lie as when I then pursued an update today I was informed that they were waiting to hear from the store and that I’d receive an update within 24-48 hours.

Honestly, so stressful and completely atrocious service. No phone number to call and I have asked multiple times to speak to a member of management, they don’t even acknowledge it, they just ignore the question.

Lovely shoes at a great price

It was a previous order.as a result I do not order as often with shoeaholics.As you were not interested 😒 in rectifying the situation.And why would you you are only interested in sales not customer satisfaction!!!