Unfortunately I’ve had a terrible experience with Carvela had to re order the same shoes three times kept giving me the wrong colour no good will gesture offered for my inconvenience these were for my... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered some shoes for my niece for her prom, paid for next day delivery. They kept me up to date with tracking information and order confirmation and they arrived the next working day with no issues!... Se mere
Virksomheden har svaret
Excellent service came on time . I love carvela shoes and bags carnt stop buy trainers at the minute so comfy bought the silver diamond trainers and black ones and took the to Australia 🇦🇺 and walk... Se mere
Virksomheden har svaret
Do not buy trainers with the embellished stones, I bought a new white pair and only worn them 3 times so many stones fell off so the lovely trainers don’t look nice now .
Virksomheden har svaret
2,4
Under middel
317 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
great service no issues great quality
great service no issues great quality
4. april 2026
Uopfordret anmeldelse
Love Carvela!
Purchased some sandals and a handbag from Carvela. Beautiful high quality items received from a trusted brand.
3. maj 2026
Uopfordret anmeldelse
Excellent service came on time
Excellent service came on time . I love carvela shoes and bags carnt stop buy trainers at the minute so comfy bought the silver diamond trainers and black ones and took the to Australia 🇦🇺 and walked on lots of beaches and sand and they still look new . 10/10👍
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Michelle,
Thank you so much for your amazing review!
We’re delighted to hear that your order arrived on time and that you love your Carvela shoes and bags. It’s fantastic to know your trainers are not only comfortable but have held up so well—even on your travels to Australia!
We truly appreciate your support and enthusiasm, and we look forward to welcoming you back for your next pair soon!
Regards,
Team Carvela
Lovely products and quick deliver
Lovely products and quick deliver. Shoes and bags are always a good quality.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Kiron,
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with your purchase. We truly appreciate your support!
Kind regards,
Team Carvela
I ordered some shoes with Carvela
I ordered some shoes with Carvela - this is where I went wrong as I would normally use John Lewis or Selfridges.
I got confirmation of the order, no other emails, I then contacted Carvela as not received the order via online chat, they sent a picture of a blue bin, I checked my blue bin no shoes in there (this is despite 2 people being in the house all day) I was then told to check my neighbours bins (bit weird) but I did and they hadn't got them. So, I contacted Carvela again via online chat as guess what no contact number. I was told again to check my neighbours' bins, a case was raised and I now have to accept that I am not getting the shoes or a refund - I paid £129 for the shoes. The whole experience has been dreadful; I am clearly getting AI responses. I have been told Evri delivered and then Fedex and it is my fault I should have made arrangements with the delivery driver - difficult when I never received a tracking number - I had to select 1 star as it does not allow zero - my advice is to use a provider who delivers a service.
I can't comment on the said shoes as I never received them.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Kate,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must be, especially as you have not received your order.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Carvela.
The embellished stones fall off the trainers .
Do not buy trainers with the embellished stones, I bought a new white pair and only worn them 3 times so many stones fell off so the lovely trainers don’t look nice now .
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Traci,
We’re very sorry to hear about your experience and understand how disappointing this must be, especially after only a few wears.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Carvela
Worst experience I’ve ever had
Worst experience I’ve ever had, ordered shoes to be delivered as out of stock in the shop. Advised 3/5 days for delivery. Finished up getting “delivered” early when I wasn’t in. Parcel was left outdoors behind a neighbours plant pot on my neighbours property (picture as proof from delivery company) I left no instructions for a “safe place” got home after my 14 hour shift to no parcel. No neighbours took this in for safe keeping. Advised carvela the next day and after a lot of messages back and forth via email they were satisfied delivery happened and was satisfied that they didn’t need to do anything else and closed my complaint. I’d paid for my shoes and they had gone missing due to no fault of my own. Now I’m out of pocket and don’t have anything to show for this (shoes ordered) i asked for same shoes to be delivered on a date I would be in but they refused. I won’t be shopping at this shop again
24. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Rich S,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially as you did not authorise a safe place delivery and have been left without your order.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Love the heels
Love the heels, sandals. I have wide feet and they always fits comfortably!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Helen,
Thank you so much for your lovely feedback! We’re delighted to hear that you love your heels and sandals, and that they fit comfortably, especially for wider feet. We truly appreciate your support!
Kind regards,
Team Carvela
Ordered some shoes for my niece for her…
Ordered some shoes for my niece for her prom, paid for next day delivery. They kept me up to date with tracking information and order confirmation and they arrived the next working day with no issues! Was worried after ordering and seeing bad reviews so thought I’d share. Positive! Shoes are immaculate and my niece is over the moon with them!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Sarah,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that your order arrived on time and that you were kept well informed throughout the process. It’s especially wonderful to know that the shoes were perfect and that your niece is over the moon with them for her prom — such a special occasion!
We truly appreciate your support and for sharing your positive experience.
Regards,
Team Carvela
Unfortunately I’ve had a terrible…
Unfortunately I’ve had a terrible experience with Carvela had to re order the same shoes three times kept giving me the wrong colour no good will gesture offered for my inconvenience these were for my wedding. I’ve arranged a collection for return nobody has bothered to pick them up and I can’t reach the currier! for such an expensive shoe what a disgrace. In the end I had to travel to a store to get them although I paid for next day delivery! Needless to say won’t buy from them again
23. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Ella,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as the shoes were for such an important occasion. This is not the level of service we aim to provide.
Please be assured that your feedback has been shared with the relevant team, as we take matters relating to order accuracy, collections, and delivery seriously. We regret the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Team Carvela
Still waiting for them to arrive
Still waiting for them to arrive, shoes have been sat with courier company since the 15th.
Have done the email thing with Carvela ( yet another company that refuses to have an actual telephone number to call) and one response was that the issue was sorted, well that was a lie as I’m still waiting, so emailed again to be told yesterday I have to wait another 24/48 hours for a response, which I find totally unacceptable, I did my part I ordered and paid for 2-4 day delivery, this company uses the cheapest delivery company there is with a known history of not delivering. If I could give zero stars i would
15. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Michelle,
Thank you for providing this feedback. We are sorry that the customer service team is not available over the phone. We’re sorry to hear about your experience and understand your concerns regarding the delay with your delivery.
Please be assured that an investigation has been raised with Evri to look into this matter further. We appreciate your patience while this is being reviewed and apologise for the inconvenience caused.
Your feedback has also been shared with the relevant team as we continue to review our delivery and customer service processes.
Kind regards,
Team Carvela
I just love carvela footwear
I just love carvela footwear. So comfortable
18. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Andrea,
Thank you so much for your lovely feedback! We’re delighted to hear that you love your new Carvela footwear. We truly appreciate your support!
Kind regards,
Team Carvela
Love the design and quality of the bags
My delivery arrived when it said it would
Never disappointed with my order
1. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that your delivery arrived as expected. Your continued support means a lot to us!
Kind regards,
Team Carvela
They are thieves!
They are thieves! Never order from this site if you want your items delivered completely. I showed them evidence of my son collecting a delivery where he was practically screaming that the package was already opened. 2 expensive purses were missing from an order with shoes and matching purses and they practically disregarded my claim and told me that my delivery was complete. I think between them and Evri, there is an operation of thieves in there reselling purchased items and calling customers liars.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello there,
We’re sorry to hear about your experience and understand your concerns regarding your delivery. This is certainly not the experience we want for our customers, and we take reports of missing items seriously.
Please respond with the requested details so that a member of our team can reach out to you via email and investigate this matter further. We appreciate you bringing this to our attention and will do our best to assist.
Kind regards,
Team Carvela
Flat form sandles broke after one wear
Shoes broke after one wear sent back still not heard from customer service
1. april 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi C Marshall,
We’re very sorry to hear about your experience and understand how frustrating this must be.
We have raised this further with the relevant team, and they are currently reviewing the matter. You can expect an update from them soon.
Thank you for bringing this to our attention.
Regards,
Team Carvela
Great products on style and comfort
Great products on style and comfort
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Lydia,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying both the style and comfort of our products. That’s exactly what we strive for with every piece.
We truly appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Carvela
Excellent shopping experience
Excellent shopping experience. Online purchase, tracked and informed every step of the way until delivery. Thank you.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Angela,
Thank you for your wonderful feedback! We’re delighted to hear that you had an excellent shopping experience.We truly appreciate your support and hope to shop with you again soon!
Kind regards,
Team Carvela
Besvarelse fra carvela.com
Hi Julie,
Thank you so much for your lovely review! 💞
We’re delighted to hear that you love your gift — how special to receive something from your daughters! We hope you enjoy it for many moments to come.
Regards,
Team Carvela
Awful quality overpriced shoes, terrible customer service
I purchased a pair of their ballet flats. The first time I wore them they damaged my feet so badly. My feet were cut and bleeding and I couldn't walk in normal shoes for days. I definitely didn't expect that after the price I paid. When I contacted customer service they were absolutely useless and completely dismissed me. In the bin they go. I will never ever purchased this brand ever again. THE WORST!!
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Esmay,
We’re very sorry to hear about your experience. This is certainly not the standard we aim to deliver, and we understand how concerning this must have been.
We would like the opportunity to look into this further for you. Please respond with the requested details so that a member of our team can reach out to you via email and review your case in more detail. We appreciate you bringing this to our attention.
Kind regards,
Team Carvela
Customer services were very unhelpful
Customer services were very unhelpful- agreed to credit the delivery charge for a replacement order (first order went missing in transit) if I contacted them after receipt. When I did this they denied agreeing to this (and because it was ann online chat I had no record to prove)- they refused to honour as a goodwill gesture. I therefore returned my order as a matter of principle- not wanting to support a brand that is disingenuous and dishonest. Won’t be buying anything from Carvela again.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Kirstry,
We’re sorry to hear about your experience and understand your concerns regarding the communication around your delivery charge. This is not the level of service we aim to provide.
Please be assured that your feedback has been shared with the relevant team, as we take concerns around customer service seriously. We appreciate you bringing this to our attention and regret that this has impacted your experience with us.
Kind regards,
Carvela
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.