Unfortunately I’ve had a terrible experience with Carvela had to re order the same shoes three times kept giving me the wrong colour no good will gesture offered for my inconvenience these were for my... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered some shoes for my niece for her prom, paid for next day delivery. They kept me up to date with tracking information and order confirmation and they arrived the next working day with no issues!... Se mere
Virksomheden har svaret
Excellent service came on time . I love carvela shoes and bags carnt stop buy trainers at the minute so comfy bought the silver diamond trainers and black ones and took the to Australia 🇦🇺 and walk... Se mere
Virksomheden har svaret
Do not buy trainers with the embellished stones, I bought a new white pair and only worn them 3 times so many stones fell off so the lovely trainers don’t look nice now .
Virksomheden har svaret
2,4
Under middel
317 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Holiday bag and trainers.
I ordered a bag and trainers for my holiday.
Both of them are really lovely
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Margaret,
Thank you so much for your lovely feedback! We're delighted to hear that you love your bag and trainers – perfect choices for a holiday! 🌟
Enjoy your holiday in style!
Regards,
Team Carvela
Really awful company with zero customer…
Really awful company with zero customer care. Poor quality shoes, made badly with phots as evidence. Copy and paste responses, no help or resolution and no compensation for wasting my time and money for the 3rd time for this order. Never purchasing again, would recommend you avoid
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Isabelle,
We’re sorry to hear about your experience. This is certainly not the standard we aim to provide. Please be assured that your feedback has been shared internally as part of our ongoing efforts to improve.
If you have not already done so, please respond with the requested details so that a member of our team can reach out to you via email and review this matter further. We appreciate you bringing this to our attention.
Kind regards,
Team Carvela
Besvarelse fra carvela.com
Hello Gillian,
Thank you for your feedback! We’re delighted to hear that you love the product. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Carvela.
Avoid this company at all costs
Avoid this company at all costs, my partner ordered several pairs of shoes and the delivery company they use EVRI left the parcel on my doorstep, we tried to change the delivery as we wernt at home as we was away for the weekend and it wasn’t possible, when I got home I contacted carvella as the shoes wernt at my doorstep they pretty much told me it was a successful delivery and they won’t be doing anything about it, how is delivering a parcel to a house where no one is at home a successful delivery!!! Complete joke of a company avoid them at all costs
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Steven,
We’re sorry to hear about your experience and understand your concerns regarding the delivery of your order. Please respond with the requested details so that a member of our team can reach out to you via email and review this matter further.
We appreciate you bringing this to our attention and will do our best to assist in resolving this.
Kind regards,
Team Carvela
AVOID AT ALL COSTS
AVOID AT ALL COSTS
Ordered 5 pairs of shoes for my holiday. I was away for the weekend Evri decided to leave the shoes on the doorstep NOT IN A SAFE PLACE. Tried to amend evri manager services to deliver to neighbour it said on the evri services they will re-attempt delivery 3 times. Oh no dumped on my step and not there when i returned home.
Carvela accepting no responsibility so i am
Out of pocket for £425 DISGUSTING COMPANY AND CUSTOMER SERVICE.
Does anyone know were i can go from here please?
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello there,
Thank you for taking the time to leave this review. We are sorry to know that this has happened. To review this further, could you kindly respond to the requested information so that a member of our team can reach out to you via email?
Kind regards,
Team Carvela
Do not buy from this company
Do not buy from this company. I bought a pair of sandals. The delivery company didn’t deliver them to my house. After contacting Evri about my lost parcel, I wrote to Carvella customer services to request they resolve my issue. Instead of offering to send me some new sandals. They said it’s not their problem I didn’t receive them and refused to send a new pair! Absolutely shocking customer service. I have now managed to dispute this with my bank and will never shop with this company again. Advising others to shop elsewhere.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Louise,
Thank you for sharing your feedback. We’ve reviewed your ticket with our Customer Service team and confirmed that your order was delivered by EVRi. Tracking details and a delivery image have been provided, and the parcel was delivered to your property, which is considered a compliant delivery.
We completely understand how disappointing this must be. While we’re unable to reopen the case or provide further resolution, we truly value your feedback and are very sorry for the inconvenience caused.
Regards,
Team Carvela
Great customer service!
I don’t usually write reviews but I felt I should due to reading the negative reviews that nearly put me off making a purchase. I had to remind myself that most customers who have a good experience don’t leave a review, which is reflected in the low number of reviews altogether.
I can honestly say that from start to finish with my purchase, returns and refund, I have received excellent communication and service.
I can vouch for the quality as I have owned a pair of lovely boots previously which are still going strong.
Thank you Carvela. I will definitely be purchasing from you again.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Sarah,
Thank you so much for your wonderful review!
We’re thrilled to hear that your experience with Carvela, from purchase to returns and refunds, was seamless and that our communication and service met your expectations. It’s also great to know that your previous boots are still going strong — quality is always our priority!
We truly appreciate your support and look forward to welcoming you back for your next purchase.
Regards,
Team Carvela
Gorgeous boots
Delivery was speedy - arrived in their lovely box and the boots were gorgeous. I am a delighted with these boots, super quality and fit beautifully. I am normally a 'flats' girl but these make me feel great and are really comfortable! Five stars!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Angela,
Thank you for your wonderful feedback! We’re delighted to hear that your boots arrived quickly and that you loved the packaging as well. It’s fantastic to know they fit beautifully, feel comfortable, and make you feel great. We truly appreciate your support and hope you enjoy wearing them!
Kind regards,
Team Carvela
Poor communication, quality and system - can't use online shopping with gift card
I could give no star, if I could, for the extremely poor customer service, lack of transparency and misinformation with regards to a gift card following a faulty product return. Please Carvela, find a resolution to my complaint, I can not use the gift card for online purchases despite being advised otherwise. Your system is totally flawed and not customer friendly, products poor quality and I will definitely not buy Carvela again!
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Anca,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation has been regarding your gift card and product return.
We have now forwarded these details to the relevant team, and they will review the matter further. You will receive an update via email once the review has been completed.
Thank you for bringing this to our attention.
Regards,
Team Carvela
Lovely boots really comfy and gorgeous…
Lovely boots really comfy and gorgeous colour/ style. Easy ordering returns and delivery. Highly recommend
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Zoe,
Thank you so much for your wonderful review!
We’re delighted to hear that you love your boots — the comfort, colour, and style — and that you found the ordering, delivery, and returns process easy. Your recommendation truly means a lot to us.
We hope you continue to enjoy your boots and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Besvarelse fra carvela.com
Hi Hayley,
Thank you so much for your great review!
We’re delighted to hear that you find your boots very comfortable — that’s exactly what we love to hear. Enjoy wearing them!
Regards,
Team Kurt Geiger
Stay away from them
Stay away from them. The only thing worse then their shoes is their customer service
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Mr M,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Lovely backpack
Lovely backpack. Looks stylish and a good size for overnight stays. Very well made, which is always the case with Carvela. I love the brand. Great price also.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Sandra,
Thank you for your wonderful feedback! We’re delighted to hear that you love your new backpack. It’s fantastic to know you’re happy with the style, quality, and value. We truly appreciate your continued support of the brand!
Kind regards,
Team Carvela
I purchased shoes and spent £120
I purchased shoes and spent £120. The next day I put the shoes on for the first time and the laces snapped. I contacted customer services and requested some new laces as shoes were fine. I sent a picture of the laces and the receipt, less than 24 hrs old. They said I had to return to the store, I said this was not convenient, I would have to spend time, pay petrol and carpark fees just to do this as going there for no other reason. The customer services refused to send laces as apparently they do not have any, being a company that sells shoes and has their own brand, this is obviously untrue. Really poor service and an issue that could of been easily been solved has escalated into an issue.
EDIT:
1516659
Is this response just to make u look good online? You have not requested any details nor sent me any information on how to contact you?
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Caroline,
We’re very sorry to hear about the issue with your shoes and understand how frustrating this must be, especially given how quickly it happened.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Lovely summer bag
Lovely summer bag, goes well with many different outfits, large enough for my phone glasses and lipstick
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Denise,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re loving your summer bag and that it pairs beautifully with so many outfits. It’s great to know it’s the perfect size for your essentials too!
We truly appreciate your support and hope you continue to enjoy styling your new favourite accessory.
Regards,
Team Carvela
Really good customer service given the circumstances which was my error
Have to say, customer service has been amazing for me. I recently returned the wrong item to Carvela in the post and emailed them to see if they could send it back to me to send to the correct company. The company sent it to me free of charge which they didn’t have to do.
The bags purchased from the company are also lovely and I will shop again.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Connie,
Thank you so much for your kind feedback! We’re delighted to hear that our customer service was able to help you with your return and make the process easier. It’s wonderful to know that you’re enjoying your bags and that you plan to shop with us again. Your support truly means a lot!
Kind regards,
Team Carvela
I am reaching out again to see if…
I am reaching out again to see if anyone can solve this problem. Absolutely disgusted at how they expect me to pay for a bag I didn't receive. With promises of getting back to me. I have not received and this was delivered to my doorstep not my safe place. As of the consumer act of 2015 they really should right and see that they gave not met there end of the sale.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Margaret,
We’re sorry to hear that you remain dissatisfied with the outcome. As previously advised, based on the courier’s confirmation and delivery evidence, the order was delivered compliantly to the address provided at checkout.
If you require any further assistance with any new information or would like to continue the discussion, we kindly ask that you respond on the same email thread so the relevant team can review your correspondence in full and assist accordingly.
Kind regards,
Team Carvela
Delivery shocking
Product great. Delivery shocking! Evri - took over two weeks to arrive, kept changing the delivery day. Unless there is another choice for delivery you may lose a loyal customer
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hi Catherine,
Thank you for taking the time to share your feedback.
I’m really pleased to hear you loved the product, but I’m truly sorry that the delivery experience let you down. Waiting over two weeks and having the delivery date repeatedly changed is incredibly upsetting, and this is not the level of service we want for our customers.
We really appreciate you bringing this to our attention, and we’ll be passing your comments on as constructive feedback to our courier so we can help prevent this from happening again.
Your loyalty means a great deal to us, and we hope to have the chance to give you a much smoother experience in the future.
Kind regards,
Team Carvela
Items arrived in execellent condion and…
Items arrived in execellent condion and on time and very happy with everything and i will be using you again so thank you very much
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Alan,
Thank you so much for your kind words! We’re delighted to hear that your items arrived in perfect condition. t’s wonderful to know you’re happy with your purchase, and we truly appreciate your support. We look forward to welcoming you back again soon!
Kind regards,
Team Carvela
Absolutely love my boots
Absolutely love my boots, quality and very comfortable
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra carvela.com
Hello Jeanette,
Thank you for your wonderful feedback! We’re thrilled to hear that you love your new purchase. We truly appreciate your support and hope you enjoy wearing them for many occasions!
Kind regards,
Team Carvela
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.