I’ve been shopping with Shoeaholics for years, it’s my go to place for designer trainers. They offer great value for money, excellent choice, quick and efficient delivery and I’ve never had any issues... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've requested a full refund on 1st day for shoes that unfortunately are too tight, unfortunately the link won't accept my reference number shown on the invoice! I've emailed several photos aski... Se mere
Virksomheden har svaret
Shocking customer service !! Item ordered wasnt delivered and their response was copy and pasting the same email three times - not interested that i hadnt received the item i had paid for! Do not us... Se mere
Virksomheden har svaret
Perfect. Item arrived promptly and as described. They have some amazing deals on their website. I had a previous order where the item was defective.... Shoeaholics apoligised, issued me a full re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Kontaktoplysninger
24 Britton Street, EC1M 5UA, London, Storbritannien
- help@shoeaholics.com
- www.shoeaholics.com
3,2
Middel
3 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great shopping experience this time
Second time round and great experience this time, hassle free, easy ordering, delivered as promised, lovely sparkly trainers at a great price, happy Mum and sister on Christmas Day
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Lisa,
Thank you so much for your lovely feedback! We’re delighted to hear that your second experience with us was hassle-free and that your order was delivered as promised. It’s wonderful to know that the sparkly trainers were a hit with your Mum and sister on Christmas Day. We truly appreciate your support and hope you continue to enjoy shopping with us!
Kind regards,
Team Shoeaholics.
Besvarelse fra Shoeaholics.com
Hello Gillian,
Thank you for your feedback! We’re pleased to hear that our communication met your expectations and that your order arrived promptly. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Shoeaholics.
I never received my delivery the driver…
I never received my delivery the driver left it in an unsafe place and you never helped at all in resolving it and giving me my refund even though Evri admitted the delivery was not to a satisfactory standard.
I'm now out of money without my parcel and taking legal action.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Lawrence,
We’re very sorry to hear about your experience and understand how concerning this situation has been. Please know that we've shared the details with the appropriate team, and they should be in touch with you via email soon. We take matters like this very seriously and are committed to reviewing the case thoroughly. Thank you for your patience while we work to ensure this is resolved appropriately.
Kind regards,
Team Shoeaholics.
First time ordering from shoeaholics…
First time ordering from shoeaholics and will not do again. My partner purchased some boots and item was marked as dispatched from Evri. We were out during delivery so he went on the Evri app and marked to leave in safe place in the rear garden. Item was marked as delivered by Evri and a photo of a piece of grass next door was taken with no package in it and no package to be found. Reported to Evri first who said they would call back and never did. Reported to shoeaholics who advised it had been delivered as per the photo (which shows no package) and we should have noted where to leave the parcel. Emailed back to say as such and that we had left a note on the app. Just received another email - a week later I might add - to say the same as before so they clearly didn’t read the email? You can’t speak to anyone to get immediate answers and the staff fob you off. They were a supposed to be a Christmas present. Looks like we will have to do a chargeback.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Miss Kayleigh S,
Thank you for bringing this to our attention. We understand how upsetting this experience has been, especially during the holiday season.
To ensure we can review it thoroughly, please help us with the requested details. As soon as we have these details, we’ll reach out to you via email.
Thank you for your patience while we work on this for you.
Regards,
Team Shoeaholics
Goods left in a bin - no refund
Goods were left in a bin outside my house which was emptied and hour after delivery! They refused to refund and said it's my fault for not claiming through evri. By law it's not my responsibility. Disgusted with their service
14. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi K Senior,
Thank you for sharing your experience with us. We’re truly sorry to hear about what happened with your delivery and completely understand how frustrating this must have been for you.
We’ve asked for a few additional details so that we can review this thoroughly with our Customer Service team. Please rest assured that we’ll be in touch with you via email soon after we’ve completed the review.
Thank you for your patience and understanding.
Regards,
Team Shoeaholics
Issue still unresolved !!!!
There was a response to my earlier review asking me to provide further details so the issue could be resolved, as I had requested a like-for-like replacement for my faulty heels. After I sent the requested details, I followed up with another email to your customer services team, including a screenshot of your Trustpilot reply. Despite this, I received the same response stating that a replacement could not be provided. This raises the question of why the additional details were requested in the first place if the issue was never going to be resolved.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi RR,
Thank you for taking the time to share your feedback with us again. We truly appreciate you writing another review and giving us the opportunity to look into this matter further.
We completely understand how disappointing this experience must have been for you. After escalating your case to the relevant team who specifically handles these types of queries, they have confirmed that the resolution provided is final. Unfortunately, we are unable to override their decision as they are the experts in these situations.
We sincerely apologize for any inconvenience this has caused.
Regards,
Team Shoeaholics
This is the tenth item I have purchased…
This is the tenth item I have purchased from this site. Great pricing, great quality and great delivery.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Mr D Spires,
We truly appreciate your repeat business and kind words. It’s fantastic to know you value our great pricing, quality products, and reliable delivery. Thank you for choosing us again!
Regards,
Team Shoeaholics
Besvarelse fra Shoeaholics.com
Hi Claire,
Thank you so much for your kind words! We’re happy you enjoyed our great prices and quick delivery. Looking forward to serving you again soon! 🌟
Regards,
Team Shoeaholics
Good company to use
Good company to use, quick delivery, kept me informed , arrived in 3 days from ordering, products always packed well , would definitely recommend, always amazing offers on .
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Tracy,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your order arrived quickly and that you’re happy with the packaging and offers. Your recommendation means a lot to us, and we look forward to serving you again soon!
Regards,
Team Shoeaholics
Good quality shoes at a reasonable…
Good quality shoes at a reasonable price. Fast delivery. Easy to order.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello there, thank you for your kind feedback! We’re delighted to hear you loved your recent purchase. We take pride in combining style, comfort, and convenience, and it’s great to know this has made your shopping experience enjoyable. We truly appreciate your support and hope you continue to love your purchase for many occasions to come!
Kind regards,
Team Shoeaholics
Blue card discount cannot be applied…
Blue card discount cannot be applied and customer service is not responding or addressing the issue.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Marin,
Thank you for sharing your feedback with us. We’re really sorry for the inconvenience caused regarding your Blue Light Card discount and the delay in getting a response.
We can confirm that a ticket has already been raised for your query, and a member of our team will be reaching out to you via email very soon to assist further.
Thank you for your patience and understanding while we work to resolve this for you.
Regards,
Team Shoeaholics
Very good quality at a great price
Very good quality at a great price, OH was very happy with trainers
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Marie,
Thank you so much for your kind feedback! We’re thrilled to hear the trainers were a hit and that you’re happy with the quality and price. We hope they bring plenty of comfort and style!
Regards,
Team Shoeaholics
I ordered my items last week and needed…
I ordered my items last week and needed them. In time for Christmas, I got a little concerned as my item did not say dispatched for a while, I sent a quick email and my order was shipped immediately and my items arrived the next day. The customer service and delivery experience has been excellent…especially as I can appreciate this is the busiest time of the year for them I’m sure. I cannot be more pleased with my items, the price was incredibly good and the delivery was excellent. Thank you all so much.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Sharon,
Thank you for your wonderful review! We’re pleased to know that your order was shipped promptly after your email and arrived the next day. Your appreciation of our customer service and delivery experience is greatly valued, and we’re glad you found the price and quality excellent.
We look forward to serving you again in the future!
Regards,
Team Shoeaholics
Happy customer
Ordered Kurt Geiger shoes and bag on Monday 15th December
Free standard delivery, received notification on Thursday 18th from Evri and parcel arrived at the stated time slot on Friday 19th
Happy with service from both companies
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Lynne,
We’re so happy to hear everything went smoothly with your order! Thank you for letting us know and for choosing us for your Kurt Geiger shoes and bag. Enjoy your new items, and we hope to serve you again soon!
Regards,
Team Shoeaholics
Awful customer service
Awful customer service. Item was stolen from my doorstep. Company refusing to do anything about it. I’m now £50 out of pocket. Use a company that treats its customer well
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Tom,
Thank you for sharing your feedback.
After reviewing your ticket with our Customer Service team, I can confirm your order was delivered by EVRi. We’ve provided tracking details, proof of delivery, and an image showing the parcel at your doorstep, which is considered a compliant delivery.
We understand you’ve stated the order hasn’t been received, and we’re sorry for the inconvenience this has caused.
The same information has been emailed to you via your ticket.
Kind regards,
Team Shoeaholics
Still waiting for my order
Item ordered on the 8th December and still waiting for it. Seems to have gone missing with Evri on the 11th. Shoeholics Customer Service contacted them, promising to get back to me within 48 hours. They have not and are ignoring e-mails about a replacement or a refund.
Yes, I subsequently got an email, advising me the refund was now being processed.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Joy,
We’re sorry for the frustration this has caused. We’ve already informed you via email that we will be proceeding with filing for a refund for your order. The refunded amount should be reflected in your account within 3-5 working days.
Thank you for your patience, and we apologize for any inconvenience caused.
Regards,
Team Shoeaholics
The service has been awful as I want to…
The service has been awful as I want to return an item and cannot get onto your returns portal. I expect a full refund.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Sharon,
We’re very sorry to hear about the issues you’ve encountered with our returns portal. We have already informed you about the situation, and please rest assured that once the item is received at our warehouse, a full refund will be processed for you.
Thank you for your patience, and we apologize for any inconvenience caused.
Regards,
Team Shoeaholics
No valid tracking
No valid tracking, no parcel and appalling customer services.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Katrina,
We appreciate you taking the time to share this with us, and we’re sorry for the trouble you’ve experienced with your order. I’ve requested a few additional details so we can review this thoroughly with our Customer Service team and work on resolving it as quickly as possible. Thank you for your patience while we look into this.
Regards,
Team Shoeaholics
Awful customer service from Shoeaholics.
Awful customer service from Shoeaholics! Bought x3 pairs of shoes from your company (a loyal customer buying many, many pairs of shoes over a number of years) stated delivery was made on 17th November. However, the image that the delivery driver took was clearly not of three pairs of shoes (2 of which were large boots!) we also have cctv of the delivery driver swinging a far smaller package. Shoeaholics returned with two auto generated responses to the complaint of a failed delivery. They stated that the package was delivered, but in the photographic evidence, it was clearly a far smaller package, containing clothing, from Marks and Spencer.
I have been unable to connect with a human with regards to this ongoing matter and feel very let down with auto generated responses of an order to the total of £230! A completely terrible experience, especially being derived from Kurt Geiger, such an established company. All in all, awful! No three shoes to be seen anywhere and still down £230!
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Mellissa, T
Thank you for taking the time to share your feedback. We completely understand how frustrating this must be. We’ve asked for some details so we can review this with our Customer Service team and follow up with you directly via email. We truly value your loyalty and will make sure this is thoroughly investigated.
Regards
Team Shoeaholics
Missing order
Please don't ever buy from this website
They don't deliver and loose your order.
And don't refund you.
17. september 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Veronica,
Thank you for sharing your feedback. We’re really sorry to hear about the issues you’ve experienced with your order and completely understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.