I’ve been shopping with Shoeaholics for years, it’s my go to place for designer trainers. They offer great value for money, excellent choice, quick and efficient delivery and I’ve never had any issues... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've requested a full refund on 1st day for shoes that unfortunately are too tight, unfortunately the link won't accept my reference number shown on the invoice! I've emailed several photos aski... Se mere
Virksomheden har svaret
Shocking customer service !! Item ordered wasnt delivered and their response was copy and pasting the same email three times - not interested that i hadnt received the item i had paid for! Do not us... Se mere
Virksomheden har svaret
Perfect. Item arrived promptly and as described. They have some amazing deals on their website. I had a previous order where the item was defective.... Shoeaholics apoligised, issued me a full re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Kontaktoplysninger
24 Britton Street, EC1M 5UA, London, Storbritannien
- help@shoeaholics.com
- www.shoeaholics.com
3,2
Middel
3 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely appalling customer service…
Absolutely appalling customer service and an incredibly frustrating experience from start to finish.
My parcel was marked as delivered and supposedly “thrown over the fence” — yet it was never delivered to my address. My fiancé was home at the time, and I have two security cameras (including a Ring doorbell) that cover the entire front of my property. I reviewed all footage from the stated delivery window and there was absolutely no delivery attempt made. No courier approached the house, no parcel was left, nothing.
I provided clear video evidence from both cameras, along with a photo showing full coverage of my property. Despite this, I have received little to no meaningful response.
To make matters worse, I then received an email stating that the issue had been “resolved” — when in reality I have not even received a proper reply addressing the evidence I submitted, nor have I received a refund. The matter is absolutely not resolved.
The lack of communication has been shocking. I’ve had to chase repeatedly and escalate the issue just to try to get someone to take this seriously.
I am beyond disappointed and incredibly angry at how this has been handled. If this is how genuine delivery disputes are treated — even when supported by clear video evidence — I would strongly advise others to think twice before ordering.
I will not be shopping here again.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Kimberley,
We’re truly sorry to read about your experience and completely understand how frustrating and upsetting this situation must be.
Please be assured that we have now forwarded your case, along with the details you’ve shared, to our dedicated team for further review. We appreciate you taking the time to provide evidence and explain what happened — this will be carefully looked into.
You can expect to receive an update via email as soon as possible once the team has completed their investigation.
Thank you for bringing this to our attention.
Kind Regards,
Team Kurt Geiger.
temperamental website. Gorgeous Shoes
The website is a little temperamental but the bargains are worth the frustration
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello there,
Thank you for your feedback! We’re glad to hear you’re enjoying the bargains, even if the website can be a little temperamental at times. We apologize for the inconvenience. We truly appreciate your patience and support, and we hope you continue to find pieces you love!
Kind regards,
Team Shoeaholics.
Besvarelse fra Shoeaholics.com
Hello Mary,
Thank you for your feedback! We’re delighted to hear that your order arrived promptly. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Shoeaholics.
Avoid
I ordered a pair of boots, but the wrong size was sent. I have emailed several times and have not received any response. There is no contact number available, which makes it extremely difficult to resolve this issue.
I paid for next-day delivery and would like a refund for that service, as well as a full refund without any return charges, since this was not my mistake.
Please advise on how this will be resolved. The lack of communication is very disappointing.
**Update 1/3/25 still no response after automated email??? ***
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Bianca,
We are sorry to hear about this. We would like the opportunity to look into this matter further for you. Please share the requested details so that a member of our team can reach out to you via email for further advice.
Kind regards,
Team Shoeaholics.
Amazing customer service, quick delivery
This is a great company, brilliant prices and so much to choose from
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Yvonne,
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoy our selection and find our prices brilliant. Your support means a lot to us, and we hope you continue to enjoy shopping with us!
Kind regards,
Team Shoeaholics.
Just love everything I have purchased…
Just love everything I have purchased so much prices are so good and having the option to pay with Klarna is even better
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Donna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your purchases and enjoy the value we offer. It’s great to know that having the option to pay with Klarna makes shopping even easier for you. We truly appreciate your support!
Kind regards,
Team Shoeaholics.
Excellent experience
From start to delivery I was kept informed. Would highly recommend the products, love them, made more pleasant by good communication throughout
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Deborah,
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the products and that clear communication made your experience even more pleasant. Your recommendation means a lot to us, and we truly appreciate your support!
Kind regards,
Team Shoeaholics.
Great company and especially when there…
Great company and especially when there is a sale on, my go to place for quality at a great price.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Customerkim sheppard,
Thank you so much for your wonderful review! We’re delighted to be your go-to for quality and great value — especially during sale season 😊
We truly appreciate your support and can’t wait to welcome you back for your next find!
Team Shoeaholics
all excellent
all excellent, great deals , fast delivery, brilliant company
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Jane,
Thank you so much for your amazing feedback! We’re thrilled to hear you’re happy with the great deals, fast delivery, and overall experience.
Your support means a lot to us — we look forward to welcoming you back again soon!
Team Shoeaholics
Fast delivery and sent well packaged
Fast delivery and sent well packaged. Hat is stunning and first time I wore it was commented on. The trainers are perfect and one pair is a replacement I love them that much.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Sharon,
Thank you for the wonderful review!
We’re so pleased to hear your order arrived quickly and beautifully packaged. It’s great to know the hat made such an impression and that you love the trainers so much you came back for another pair! We truly appreciate your support and hope you continue to enjoy your Kurt Geiger pieces.
Team Shoeaholics
Couldn’t fault them
Couldn’t fault them. Ordered Wednesday 4/2; arrived Friday 6/2 exactly as described. For great, service great. Was worried because I read reviews after my order but thankfully all good.
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Helen
Thank you so much for your wonderful feedback!
We’re thrilled to hear that everything went smoothly with your order and that you’re happy with both the service and the product. We truly appreciate your trust and support, especially after reading reviews. It means a lot to us that you had a great experience! We look forward to serving you again soon.
Thanks again,
Team Shoeaholics
Can never shop with shoeaholics anymore
I ordered for 4 items worth £212 on 26/11/2025. I received text message from EVRI on the 30/11/25 that my parcel will be delivered that day btw 18:30 -19:30. I waited for my doorbell to ring until 20:00hours, no one rang the bell or knock my door. When I was going through my mails the following day at work, i saw EVRI's email at 20:26 on 30/12/25 that my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door. I requested for support to investigate where my order was with clear pictures that shows MATALAN packaging instead of SHOEAHOLICS. I checked with neighbors and everywhere around for the delivery but all to no avail. To my disappointment, Shoeaholics staff only responded stating "they can choose to deliver anywhere since I did not give any delivery instruction so they cannot help me". That was how I lost £212 to Shoeaholics and EVRI. They are so heartless! I'm still yet to recover from the shock and pain and flashbacks caused by them. it's unbelievable! I trust them so much but not anymore!
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hello Lynda, thank you for leaving this review. We are truly sorry to hear about your experience. Please know that we've shared the details with the appropriate team, and they should be in touch with you via email soon.
Kind regards,
Team Shoeaholics.
Great selection at discounted prices
Great selection at discounted prices, will definitely use this company again
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Julie,
Thank you so much for your kind feedback! We’re delighted to hear you enjoyed our selection and found great value in our discounted prices. We look forward to welcoming you back again soon 😊
Regards,
Team Shoeaholics.
Avoid at all costs
Avoid at all costs. Shop elsewhere.
17 days since my first review and no contact from customer services.
Months since I ordered the £70 and nothing arrived. Apparently it was my fault. Avoid totally, I feel like I’ve been scammed and gas lighted with ‘customer services will get in touch’
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Ted,
We’re very sorry to hear about your experience and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Hassle free from point of ordering to…
Hassle free from point of ordering to delivery - great service.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Clare,
Thank you for your wonderful review! We’re so pleased to hear everything was hassle free from ordering through to delivery. Providing great service is always our goal, and it’s lovely to know we met your expectations.
Regards,
Team Shoeaholics
I would definitely recommend…
I would definitely recommend shoeaholics to anyone. I have purchased a number of shoe's & boots from here & the delivery is always good (well packaged & on time) & Always have the best price compared to other sites.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Susan,
Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your purchases, our delivery service, and our prices. Your recommendation means a lot to us, and we truly appreciate your continued support.
Regards,
Team Shoeaholics
Great! Quality at affordable price
I am able to buy the items I love at a discounted price
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Ola! 👋
Thank you so much for your lovely review. We’re so happy to hear you’re able to pick up the items you love at a great price. Enjoy your gorgeous finds. We appreciate you shopping with us! 💖👜✨
Regards,
Team Shoeaholics
Everything I buy from this site I have…
Everything I buy from this site I have been more than happy with! I have had shoes boots also bags and extremely happy with the price and the quality will always buy from them as prompt delivery too!
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Tracy,
Thank you for the fantastic feedback! ✨
We’re so happy to hear you’ve been consistently pleased with all your purchases, from shoes and boots to bags. It means a lot to us that you value the quality, great prices, and prompt delivery. We can’t wait to serve you again!
Regards,
Team Shoeaholics
Besvarelse fra Shoeaholics.com
Hi Toni!
Thank you for the amazing review! We're so happy to hear you had an excellent experience with us.
Regards,
Team Shoeaholics
Love shopping with Shoeaholics
Love shopping with Shoeaholics. Great selection and prices and always prompt reliable deliveries.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Shoeaholics.com
Hi Nicola,
Thank you for sharing your experience! It’s wonderful to hear that Shoeaholics continues to be a favourite for you, with great products, great prices, and deliveries you can rely on. We’re grateful for your support!
Regards,
Team Shoeaholics
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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