Shaw Trust Anmeldelser 

About Getting Back on Track.

It is not an understatement to say that Daniel saved my life. Daniel provided essential advice to help me deal with my work situation with the utmost professionalism. He was also extremely empathetic and acknowledged the emotional state I was in, and took that into account when reviewing options with me. Without this service I really don't know what I would have done. All I know is at a time when I had no one to turn to and was struggling to make sense of it all and had to weigh the pros and cons of different approaches Daniel gave me incredible insight and shared his expertise with me. Thank you for everything you have done Daniel.

My experience with shaw trust was a good experience my work coach Ben always helpful always had good communication it wasnt a great year for me due to covid and other health issues but my work coach been was very understanding and very approachable if I needed anything or had any problems Ben always went out of his way so I appreciate all shaw trust have done in the last 180 days they are a good team a special thanks to Ben ward and all at Shaw trust

I was referred to shawtrust by my jobcentre adviser, im looking to go back to work soon as my toddler is now in Nursery. I haven't worked for a few years and was a bit anxious about it, and aware a few skills needed brushing up aswell as my CV needed improving.

Initially I felt impressed at the range of support shawtrust appeared to offer. There are ALOT of support sessions, and the portal (when it works!) has alot of resources.

I have pretty specific hours when I can do sessions, due to child care. My adviser, having been told these hours at least a thousand times per phone call (these are the same 3 hours every day too, not like they change) , will still try and insist on booking me into sessions that I simply cannot do and I'm finding it incredibly annoying having to say no to so many sessions because they're suggesting them at unsuitable times right after I just said what hours I can do, and then having to withdraw from sessions booked without me.

Some of the sessions are great, some of the people that lead them are fantastic and really communicate with you to help you. The lady that lead the CV session was so helpful!

Some of the sessions, and the people that lead them are useless and treat you like incompetent children.
The one that did How to Write a Cover Letter was hell bent on repeating over and over and over than your CV needs to be bullet pointed. Couldn't get a word in edge ways to tell her my CV IS bullet pointed. Then, still not being able to get a word in edge ways she decided that I absolutely had to be booked onto the CV writing session, the same session that I'd done two days prior and felt was helpful.
I still have absolutely no idea how to write a cover letter, but it's a good thing I know that My CV absolutely must be bullet pointed because it's litrally the only thing I took out of it.

I feel like the service could use an overhaul to make it actually useful. They have a great premise, I just don't feel like they execute it well.

The service feels very one size fits all, so if you don't fit into the box of a neutotypical person searching for a full time job without other commitments (such as health, mental health, or childcare arrangements) , you might find shawtrust doesnt feel like the best fit for you. I'd honestly say so far it feels like only 30% of it has been relevant or helpful.

Crap company, no help what so ever after being referred by Universal Credit to a Restart Scheme they offered. You'll be constantly barraged with emails about work which has nothing to do with your skills and apprentice positions in places miles away. After an initial warm handover, you'll receive text messages stating you've been booked in for appointments the same day or following day with no prior discussion to see if it's possible or convenient. I've recently had health issues and contacted the advisor I was scheduled in for (Which I did not discuss with them either) and mentioned I would not be able to make it due to very valid health issues, was told that as it was a mandated appointment they would be on to Universal Credit to get me sanctioned as I have failed to attend! Thankfully have a doctors note to hand, so will see where it goes from here. Waste of time and government resources, should not be in business.

I found all the support offered by Shaw Trust to be very helpful in my return to work. Ben Ward was really kind honest and personalised with his approach to tackling CV tweaks, interview skills, and in general provided a real boost to my confidence and morale. After working with the trust for a few months I am now back in full time work in the field I was interested/qualified in so overall a very positive engagement indeed. I think the way the online portal service is laid out is very user friendly and I like that you can drop into sessions you may find useful.

My experience with Shaw Trust was a positive one. It gave me the confidence I needed to get back into work. Ben Ward was friendly and very supportive, giving me help and sound advice, any questions I had were answered promptly. Very respectful thankyou

My GP referred me to Get Back on Track (Islington) last year (2020). Since then, the situation at work took several complicated turns for the worse, and this year I ended up having to leave under a cloud. At several points in the saga over the past year, I contacted Daniel Richards from Back on Track for advice, and he was really helpful.

Having someone to advise me who understands how all the formal and legal processes actually work was invaluable. When an employer stops being reasonable, they start playing a game with moves which are predictable if you know the rules and how it usually goes, but incomprehensible and very daunting if you don’t. Small details become important and there are big decisions to make, and I could easily have got myself into a much worse pickle without Daniel’s advice. He also helped me find the right solicitor – I’d never had to do this before, and it was a challenge because my “case” was pretty peculiar, but Back on Track have experience of dealing with several different ones and a network of helpful contacts.

I was able to find a new job very quickly, and in many ways it is a better one. The only hiccough was that I foolishly ticked the box saying I had a “medical condition” on one of the forms, so my new employer insisted that I speak to their Occupational Health Consultant before I started – this Consultant turned out to be of a similar mindset to my previous employer and decided that since I had had problems before he should create some new ones, and produced a dreadful and absurd OH report accordingly. Daniel came to the rescue and helped me write a brilliant letter which persuaded the ghastly OH Consultant to back down. So now all is going well. And if it doesn’t, I know who to ask for advice!

I was particularly impressed by Daniel:
- Somehow having plenty of time to listen, without seeming rushed; while simultaneously being efficient and not letting conversations drag on.
- Being able to understand my many rambles about the situation at work (both spoken and written) and identify the actual point and the next steps.
- Always giving the different options and a thorough analysis of the pros and cons, never pressuring me to choose a particular one.
- Always responding quickly - often within hours if urgent and within a few days if not urgent. (This is in stark contrast to a lot of the other support available, which can take so long to materialise that it is too late to be of use).
- Generally being able to calm me down and put things in perspective. (Which usually involved staying calm but occasionally getting cross in sympathy :) ).

So, I am grateful to the Shaw Trust for their support, and to my GP for referring me to them. It is great that Islington Council has recognised that, for mental health issues, it is often not just medical or psychiatric support for dealing with your own brain that people need to get back on track: it can also be support with dealing with admin and other people's attitudes. Not sure why Back on Track is only in Islington!

At First I spoke to a nice advisor who went over some options and I thought it may have been a positive thing
I am a jobseeker in the Essex area and was told that I had been handed over to another support manager. in August.

I was promised a couple of appointments via phone .I was phoned 2 hours after one appointment time specified and 40 mins later than the appointment time specified therefore
I wasn’t able to take the calls
I received an email saying I would have a telephone review at 10 am 1/10/2021 and no one called me at all

That was the extent of the contact .There was no help in finding a job and to be honest i thought they were a waste of time so I emailed 2/10/2021 saying I wanted nothing further to do with them .

I have had a few interviews not due to their help which is non.existent so have kept my phone close to me .i thought I’d heard the end of them but no. I got a call on 26/10/2021 saying The advisor had tried to call me for ages (untrue ) and had spoken to my husband (I asked him ) I said as she was so remiss in keeping appointments she should probably not bother calling again .She hadn’t helped and I thought it was a real waste of time .

She then sent me an email with her full contact details (first time ) only knew her first name before

i have put this in an email to their customer care team that I don’t want to hear from them and despite sending me a copy of their complaints procedure they haven’t replied

I’ve just been sent an email ordering me to call this support manager who I have said i never wish to speak to again or attend the seminar
So I have emailed again saying i will be doing neither. It appears no one monitors the complaints procedure or feedback is ignored .

I am very grateful to the Shaw Trust and to Daniel, my advisor. I had a complicated situation at work and Daniel understood the situation quickly, offering thorough, knowledgeable advice, in a kind and helpful way. Thank you very much for providing this service.

I had my first advisor, Jummi, removed because all she did was aggressively pressure me into filling in various forms for an undisclosed employer (turned out to be Amazon), without bothering to discuss with me whether the role(s) would be appropriate for someone with my health issues (they wouldn't). Once she'd unilaterally decided that I was going to apply to work for them she didn't talk about anything else, just pestered me with calls and emails trying to hurry me up. She did a very poor job. To their credit, the trust allocated me someone new as soon as I complained.

Her replacement was nicer and more empathetic, but was of minimal practical use. Over the 6 months were were in contact he suggested 2 agencies to me, and 1 job vacancy. That was it. He said he was going to examine my CV and make/suggest changes, but did absolutely nothing. He seemed to be out of his depth as to how to progress things and was unable to offer much in the way of helpful advice and support, so our contact devolved into a sequence of pointless, waffly, repetitive conversations. He asked me to temporarily disengage from the programme when my doctor declared me unfit for work for 3 months, but I didn't bother going back to them afterwards.

I have informally complained about them to my Universal Credit job coach, and going by her reaction I got the impression that they'd received other negative feedback about them.

Really great support from Shaw Trust all staff are very helpful. Daniel is quite amazing and does do the very best to help people and responds to emails.
I have nothing but praise fro the team.

EDIT: just to clarify I do not wish to engage with your group any further as I have mental health problems which this is clearly not helping. I recieved an email from Rachel redmond dated 14/5/21 stating my details had been removed from the system as was requested in WRITING!! SO WHY DID I RECIEVE AN EMAIL TELLING ME I HAD COMPLETED THE COURSE AND WHY ARE MY DETAILS STILL ON YOUR SYSTEM (IF THEY WEREN'T THERE YOU WOULDN'T HAVE MY CONTACT DETAILS!!?) I will be reporting this to the job centre to ensure your group cannot claim payment for something which wasn't actually given. Will also be leaving reviews anywhere I can to warn others of the abismal behaviour by your staff. Absolutely disgusted by this 'group' was referred by the job centre voluntarily and after reading through terms and conditions which I had to ask repeatedly to see and then was spoke to like a child by a member of management when I said that I didn't agree to the extent of the small print. I declined to be part of the program and requested my details to be removed. Months later they have sent me a thankyou for taking part in the program email and asked me to review them???!!!! I DO NOT CONSENT TO YOU HAVING MY INFORMATION. I DECLINED TO TAKE PART SO WHY HAVE YOU FALSLEY KEPT MY DETAILS AND ACTED LIKE I DID TAKE PART???!!!! Absolute bunch of money grabbing conmen.

No stars if I could. Do not read the fake reviews on this site. Steer well clear of jets or shaw trust. They bombard you non stop with calls and messages and emails. They treat you like a child and don't actually care a bit about you or what your going through. They just want to tick boxes and fill a quota. I left over a month ago and despite me telling them on no less than 4 different occasions they will NOT leave you alone. AVOID LIKE THE PLAGUE. Ps. They still continue to email and phone me. Also I received emails about courses they have signed me up to. Its been 2 months now that I left and still the harassment does not stop. Anymore contact and I will be pursuing this matter as a case of harassment and intimidation. You CANNOT bully me. Utter scum.

I was referred to their employment retention service by a health care worker.
I found Daniel to be knowledgeable and he explained and advised the position I and my employer was in and the options on different issues. It helped me put things into perspective and anticipate the next steps and likely outcome. I would recommend to those who need it.

I was sent to JETS for support and I received just that and more. Exceptional support in every way possible. Ben Ward has been a lifeline and his approach, knowledge and guidance is the cause of my Employment. I am now enjoying a new job, not worrying myself over finances and I am now able to get a treat with my shopping. Thank you Ben for being there when I needed support most. You are a gem, and a Jets treasure.

Today's phone call with Emma was an absolute pleasure
She was very friendly and very straight too the point and represented Sure trust to highest degree
She discussed with many opportunities within sure trust and what service they provide to people seeking employment and what the next step would be in great detail and understanding
SURE TRUST have an absolute skilled person on board and today Emma proved that with her friendly and helpful attitude in discussing various options
It was a pleasure speaking with her today and normally it's a 10 out of 10 .......but after today I'll give her
11 out of 10

I spoke with Daniel Richards who was extremely knowledgeable, patient and empathetic regarding my circumstances.

The time he took to listen and offer advice was critical to helping me work through my situation.

I found him to be very courteous and professional, and keen to help. He provided an excellent and vital service.

Absolutely awful, they contacted me to arrange an appointment for 11.30 am on a monday with a guy called john, however that call never happened and it has been as time of writing 3 days , from what i understand they basically do the same thing as job centre advisors do . For a charity that is reported to be one of the largest in the uk this is completely unprofessional and since they treat people like this i hate to think how they treat there disabled clients.

Daniel was very helpful from our initial telephone call, offering a listening ear, explaining my options thus providing comfort and relief with my situation.
I felt supported with Daniel's professional guidance and knowledge in the industry and would have been left quite clueless without.
He left the door open for me to get in contact with him at any point thereafter and I felt I could reach out whenever I needed support and help.
His advice allowed to alleviate stress and feel more in control of my situation.
Thanks so much for all your continuing help, I really appreciate it.

From my experience they bombard you with phone calls, text messages. They also call whenever they want and ignore whatever appoint they originally set. The employment advisors I have come in contact with have been rude bullies who use bullying tactics. This is not Wall Street, this is people's lives, people from all sorts of backgrounds dealing with different personal problems. To be treated like this by an organisation that claims to be there to help people, that is also receiving funds from the government to help people, is just appalling.