Ingeus UK Anmeldelser 353

The way this company is doing stuff is out of order .the company does say they will contact you in regards with the issues you raise with them but dont do nothing .to rate this company that is full of sheet im sorry I cant .is nothing but sheet and stress giving by this company. They say the program is mandatory but they won't do nothing to get you back into work .is absolutely a joke .it got to the point where a guy that works in the Lewisham office called Aman try to assault me .I cant say nothing more only that they promise one thing and they won't do nothing .

Terrible unstructured interview questions for a role within their company. Breathless interviewer, guess they had to be somewhere more important than conducting the interview.

What is the best part of working at the company?
They stalk and harass their employees, consistently tracking their locations and monitoring their online activity. It's incredibly invasive and unsettling - like an obsession with knowing everything about you. Fortunately, my background in criminal justice and previous manager helped me recognise these tactics from the start, and we reported it to the police, but for most people, it would be truly frightening.

What is the most stressful part about working at the company?
Micromanagement at the company is taken to the next level.
They've appointed random employees as supervisors, and on top of that, added a team manager and another supervisor - just to fill positions. This excessive micromanaging creates a chaotic environment, making it difficult for employees to work effectively. Despite having endless managers lack of training is still a big issue.

What is the work environment and culture like at the company?
The work environment here is unlike anything I've experienced before. In my previous roles, even within prisons, staff maintained a high level of professionalism. However, here, I found the supervisors to be quite immature
- acting as if we're back in high school. They tend to look down on other workers and create gossip, which makes the atmosphere uncomfortable and unprofessional.

What is a typical day like for you at the company?
A typical day is unpredictable, as they often schedule random appointments for you. If your shift is from 9 to 5, you might still be booked for an appointment at 8:30 a.m. or even earlier. Additionally, you'll find yourself working well past your scheduled hours.

They organise Phone Call Appointments and can never ring on time,nearly 40mins late now,told her my situation she still said so u want to work part time,not got a problem with the lady she's lovely but the service ie not calling on time,saying so u want to work full time when I told her my situation,please listen to your clients

Also the Advisor rang me about 2years later and claimed she had the wrong number,I dont even use them now

Zero stars is more accurate. This is the worst company that I have ever worked for. AVOID

I recently had a PIP assessment carried out by Ingeus and I feel compelled to share my experience, as it has been extremely upsetting and stressful.

After receiving a copy of my assessment report, I was shocked to see that it contains multiple inconsistencies and contradictions. In several areas, the report clearly records the difficulties I described during the assessment, but then completely contradicts itself in the conclusions and scoring.

For example, I explained that:
- I rely on my husband to prompt me to eat, take medication, wash and get dressed
- I can stay in the same clothes for 2–3 days without prompting
- I do not cook and rely on my husband entirely
- I cannot go anywhere unfamiliar alone and rely heavily on my husband for journeys

Despite this being recorded in the report, I was still assessed as being able to carry out several of these activities “unaided,” which simply does not reflect my reality.

The section on planning and following journeys was particularly concerning. The report acknowledges that I only travel independently on a familiar route, avoid unfamiliar journeys, and would panic and rely on my husband if something went wrong. Despite this, I was still assessed as being able to plan and follow journeys unaided.

I also feel that far too much weight was placed on how I presented during a short telephone assessment, with statements such as “no anxiety noted” and “coped well,” which do not reflect how my condition affects me on a day-to-day basis. Being able to answer questions over the phone does not mean I can function independently in daily life.

Overall, I feel that my difficulties have been downplayed and not properly reflected. This experience has caused me significant stress and has had a negative impact on my mental health.

I understand that assessments are necessary, but they must accurately reflect what claimants say and how their conditions affect them. In my case, I do not feel that has happened.

I hope this feedback is taken seriously and leads to improvements in how assessments are carried out and reports are written.

She was rude on my form, lied on the report made up things that were false or complete opposite of what I had mentioned. These people must be getting paid to lie. Absolutely horrendous to do this to people who are suffering and desperate for support, you should be ashamed.

An organisation that doesn't even follow the five values it holds in such high regard. From recruitment all the way up to management, they do not care about you in the ways that you think, and are in no way as Inclusive as they claim themselves to be.

Do not work within this organisation, for your own health.

My experience with the PIP assessment process handled by Ingeus and the Health Assessment Advisory Service has been extremely distressing.
I am a vulnerable claimant with diagnosed autism and significant mental health difficulties. Despite this being known and documented, I received unexpected phone calls related to my assessment. During one call I tried to answer questions but quickly became overwhelmed and had to stop because of the stress. I had previously requested reasonable adjustments and a paper-based assessment due to the impact that sudden calls and high-pressure questioning can have on me.
The situation was made more confusing when the call appeared not to be recorded in the system afterwards. I provided evidence from my phone showing the time and duration of the call so it could be investigated.
For vulnerable people, the assessment process can already be incredibly difficult. Unexpected contact, unclear procedures, and having to repeatedly explain complex mental health conditions can cause serious distress. Processes need to be consistent, transparent, and sensitive to the needs of disabled claimants.
I’m sharing this because the system affects real people. I hope that by highlighting my experience, it encourages greater care and understanding in how assessments are conducted, especially for those of us with neurodevelopmental conditions or severe mental health difficulties.

What a waste of time, energy and our money, I was sent here under duress via threats of sanctions from the jobcentre in Barnsbury (I hadn't been signing on for the 12months needed to go on this bogus scheme)
It started off OK with so many promises of help and support but soon turned into nothing more than a targeted weekly tick box exercise just like the jobcentre (except theirs is drop down boxes now)
If you aren't an immigrant/refugee or have ever had a job, and can comprehend and speak at least a primary level grade of English, Do Not Attend or waste your time here as help and support is non existent despite their claims.
I gave up on month 3 as I see they're just full of it, wasting my time and energy with lies and empty promises, they have very little to nothing to offer (despite jobcentre and ingeus claim of resources)
I don't think I attended any of their so called 'mandatory appts' after the level of disrespect and disregard shown, but somehow they kept harassing me with texts, emails (none of which were job related) for the remainder of the year. I closed my account (as they force you to sign into their dud ingeus systems) and put them on a block list so I don't get further correspondence, notified jobcentre that I'm not attending and to tell these clowns to stop contacting me which didn't happen.
These clowns and these repackaged schemes need shutting down ASAP. This is another Tory ponzi scheme like that of A4E, just squandering more of our money on a repackaged bogus targeted tick box service company, dare I say jobcentre can do a better job? But they gta spend our money somehow in the name of public service.
Advisors are all miserable and whack from low level to senior management I don't understand how, they're paid handsomely on our money (could just be the stress of being in a target driven hell hole, think commission based sales)
I feel sorry for anyone having to be forced to attend this ridiculous place. I will say to you don't attend and fight your case in court should you need to.

Ingeus assessor claimed to see me on video despite her camera being broken the whole time. She then wrote a report 'observing' my movements and appearance. Total lack of professional integrity. No notes of how I am really coping with my daily activities really poor service, I’ve will be reporting the nurse to the NMC and have lodged a formal complaint with the DWP. Do not trust the 'video link'—request a recording!"

Terrible experiences.
I was referred to the ingeus offices in Camberwell as part of their restart scheme. I knew something was wrong the moment the advisor I had working with me told me about all his "connections to the job market" only to show me job sites that anyone can find with a simple Google search (indeed, gov.uk).
I had previously worked in education but wanted a change of career which is understandably difficult when my experience was in a particular field that I didn't want to be a part of anymore. Because of this I couldn't find work promptly enough and ended up having to move out of London and back home. I had told them in person and on the phone that I was moving away and they said they would sort it all out for me to continue the scheme when I was moved back home. This is where all contact stopped from them. I tried to call their Camberwell offices and nobody ever picked up the phone, my emails were ignored and they were caught lying to a work coach at the job centre back home once I moved by saying I had avoided contact with them when I had proof (emails, call logs) that I had tried to make contact. I even called their main offices and explained the situation, I had someone on the other end of the phone say they'd get a member of the Camberwell offices to ring me to sort this out. And unsurprisingly I never did get that phonecall. This led to me being sanctioned for months and receiving a total of around £14 of financial aid over the last few months of 2025. Come January 2026, I get into a permanent role at a workplace without any help from them. And magically after my first week there I receive a voicemail from my initial advisor from restart in Camberwell saying it flagged on their system that I had found work and that they'd like the details so it can be put on their files. I found this funny considering they did nothing to help me for months, in fact they hindered my progress by crippling me financially through those sanctions that they refused to have any dialogue with me about. But the moment I find work on my own, they call me and ask for details so they can make it look like they'd helped me find the job. When I emailed back saying I won't be providing details, I get more emails back from them asking for details of my workplace. More emails and contact than I had received throughout the whole of my time with them during this fiasco they'd created for me.
It's incredibly clear that they don't care about their clientele or the job they've been hired by the government to complete. There is zero accountability from them and they're currently trying their hardest to wriggle out of my request for my 'right to be forgotten' to be exercised as per the UK GDPR guidelines as I do not want a company that showed such disregard towards me keeping my personal data on file.
My advice is to record everything, every interaction and meeting so that when they inevitably try to lie their way out of any accountability you can show proof to the relevant people and save yourself the trouble of months long struggles to even hear a peep out of them.

Fk owner. I hope Starmer will close you down

Today I was helped by Matthew M fantastic person. Showed empathy customer service was 100 percent he helped me and was so nice hire more people like him. Thank you

I am incredibly grateful to the Re-Start Program for matching me with my job adviser. She is the mentor I always needed. She communicates perfectly and knows how to unlock my best qualities.

When I started, I only saw myself as an estate agent clerk. Thanks to her guidance, I now recognize my own knowledge and I am on track to secure a Senior Product Manager position. This transformation means everything.

Thank you for this life-changing support.

I would like to express my deepest gratitude to Mariana Lara, my Restart Advisor at Angus, Old Street. During one of the most challenging periods of my life due to unemployment, Mariana has been nothing short of exceptional.
Her support goes far beyond what is expected from an advisor. She is genuinely caring, compassionate, and truly invested in my wellbeing and future. Mariana consistently shows real understanding, patience, and respect, making me feel supported rather than judged during a very difficult time.
She puts an incredible amount of effort into helping me find work — from guiding me step by step, offering practical advice, motivating me when things feel overwhelming, and actively looking for opportunities that genuinely suit me. It is very clear that she cares deeply about the people she supports and takes real pride in helping them move forward.
Thanks to Mariana’s dedication, encouragement, and genuine human approach, I feel more confident, hopeful, and supported in my journey back into employment. She is a true credit to the Restart programme and to Angus.
I honestly cannot thank her enough for everything she has done for me.

Terrible company. They do not value their staff at all and would throw them under the bus if they can, they’re are manipulative, two faced, uncaring and business driven despite all the nonsense they spew about helping their clients. They talk the talk but cannot walk the walk and the staff turnover is incredible, they will force you out of the business if you do not fit in. They are deceptive, they lie and they cheat, they do not stick to their own values and will do whatever they can to save their own skin. Do not trust, do not work for them. They cannot be trusted and are not decent humans, they’re manipulating and cold, it’s all a front.

I was referred to Ingeus by Jobcentre Plus. Ingeus are so unlike the Jobcentre. Ingeus East London staff are so friendly and approachable. They really know their stuff and offer all kinds of inhouse workshops run by a very experienced guy. My advisor really wants to help me and is supportive.

They do not care about their customers, much less staff. They claim to be a disability confident company, but they allow bullying, racism and s*xual harassment of their staff with 'nothing to see here' and disregard customers with genuine support needs. They do not even like to hire people who have been out of work for some time, but are an employability provider. Smh. They do not support the participants the way that they are contracted to do and are committing fr*ud on a DWP contract, robbing the tax payers daily. Disgusting and definitely do not live up to any value they claim the company prides themselves on.