SafeDeposits Scotland Anmeldelser 1.016

I telephoned and spoke with a very polite young guy ZEESHAN as I had some queries which he helped me with before my end of tenancy.
He was very helpful, professional, nothing was too much trouble
Thank you again Zeeshan.
kind regards
Anne

Shereen Mohammed was super helpful!

Dee was really helpful over the phone today and stayed on the line until the problem was sorted!

Zee was so helpful and kind on the phone to me today. I had a dilemma with a deposit and he helped me resolve the issue & explained everything so well!

Zeeshan was incredibly helpful and managed to resolve the issue quickly and professionally

I had to contact Safe deposits Scotland today by telephone. I spoke with Zee who was extremely helpful, courteous and patient. Zee understood the nature of my call and assured me that he would be able to help me. Zee explained everything to me and I am confident that the matter I contacted him about has been resolved. Thank you Zee, you made the whole process easy. Great customer service

Elle Mc cullough provided a brilliant customer service. the follow up was quick and efficient and I could resolve my issues quickly. She also included all the steps to follow when I log into my account, so I don't get confused and I really appreciated this too. Highly professional.

Zuby was very helpful helping me resolve an issue with my account in no time

Shereen was so incredibly friendly & helpful. She fixed everything for me over the phone so quickly. Great customer service!

I received fantastic support from Casey Sutherland. From the start, he was friendly, professional, and very positive, which immediately made the experience pleasant.
He quickly resolved my issue and didn’t just stop there. He took the extra step of ensuring my query was fully processed on the spot, even though after unblocking my account I could technically have done it myself. That level of care and initiative really stood out to me.
The entire experience was efficient, seamless, and genuinely excellent. Casey went above and beyond and delivered some of the best customer service I’ve received.

Liam was super helpful with resetting my password and with my account.
Lovely person.

Thank you to SafeDeposits Scotland for maintaining a neutral position during my dispute with my former landlord and property agency.

I had had a fairly good relationship with both the agency and the landlord, so when they requested a large cleaning fee, I felt completely lost and did not know what I could do.

I called SafeDeposits Scotland for advice. They quickly reminded me of my rights. They also understood how shocking the situation was for me, while explaining that they could only help within the limits of their neutral role.

Through their website, I learnt how much effort SafeDeposits Scotland puts into educating landlords and property agents about deducting deposits based on evidence. This became a major source of guidance when I compiled my evidence.

I realised that the agency and landlord needed to show clear evidence, such as a schedule of condition, to prove that the flat had been cleaner and tidier when given to me than when I returned it. I asked them for evidence. It became clear that the flat had not been properly cleaned or tidied before I moved in; otherwise, I would not have had to spend so much time cleaning it at the start.

SafeDeposits Scotland provided me with a safe platform to submit my evidence and allowed an adjudicator to review the case and make a decision.

To me, the adjudicator’s decision was very important. It gave official confirmation that I had been a responsible tenant who left the flat clean and tidy.

Now I can share my experience with other tenants: we can learn to protect our rights while still looking after the flats we rent.

Shereen Mohammed was really friendly, helpful and efficient, made it really easy to sort out the issue I had. Very impressed with the service.

Shereen Mohammed was so friendly, patient and efficient when I called for support on difficulties I was having getting online. The whole process was much faster and easier than I had anticipated, and her customer service was amazing - thank you!

Zeezam was a great help today in sorting my account out. Thanks to the wonderful people working there.

Fast, effective and friendly service. Zuby was fantastic, he explained everything he was doing which made the process clear and straightforward. Great customer service!

Shereen was extremely helpful and solved my issue in no time at all :)

I have had a few conversations with Safe Deposits Scotland advisers due to an ongoing dispute, they have all been very helpful in guiding me on the next steps. I recently spone with Elle McCullough who was absolutely fantastic and help me submit my escalation. Thanks for all your help! This is such a great service and although my dispute is ongoing, i wouldn’t have the chance to do this without this service.

Had an issue with duplicate accounts, was able to get through to customer service v easily and spoke to Zeeshan who was lovely and resolved the issue quickly

Elle from customer service was very helpful in resolving my issue, and we're able to fix this very quickly. Happy to recommend them in future too.