Richer Sounds - Solihul Anmeldelser 

1.682
TrustScore 5 ud af 5

4,9

9 Station Road, B91 3TG Solihull, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We’ve been using Richer Sounds for years so when it came to replacing a TV we naturally chose them. We had already worked out what model, more or less but just had a few questions which Stuart from th... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Solihull branch. Stuart was excellent. Called ahead and had the items ready to collect after showing the speakers to me. Tom from the Lichfield branch could learn some customer service tips from... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I recently purchased an Atacama Hi-Fi rack through Richer Sounds in Solihull. As always, they were brilliant and helped me to obtain the correct shelves and supports for them. Richer Sounds is always... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Hi-fi-butik
  2. Elektronikbutik
  3. TV-butik

Skrevet af virksomheden

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

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Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(1.682)

23.927 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Extremely easy buying process

Extremely easy buying process, and all always goes to plan with delivery. Delivery timing was important due to being a present for my Daughters 10th birthday.

23. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Television review

Everything from your online site to visiting Samuel at Solihull branch was perfect and he had excellent knowledge and was very polite and friendly.
Delivery was fine and just getting to know my way round the television now.
Many thanks Tony Bates..

15. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Replacing CD Player

My wife and I were at a loss as our stand alone Sony Hi-if system had a technical problem which made it irreparable. Fortunately we also have a Technics system and visited Richer Sounds to see if a CD player could be incorporated. If this was possible I had a good idea which model would suffice. Marcus was most helpful confirming that this TAGA player would be ideal and helped us with guidance on setting it up so purchased one. It was to be delivered online and we were given a timescale of 3 days using free delivery. We were so pleased that it arrived next day and was easy to set up. The quality of sound is brilliant and we are using it a great deal more than the old system.
We have no hesitation in recommending Richer Sounds due to their personalised, helpful and knowledgable service we received.

20. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

Return Custom is a no brainer

I purchased my Denon amplifier from Richer Sounds Solihull five years ago, and the staff were exceptionally knowledgeable and friendly.
Recently, I acquired my new television from the same shop, where I encountered familiar faces and received the same level of professionalism and guidance. I would encourage everyone to support specialized AV shops like this one in Solihull, as they offer greater expertise, assistance, and competitive pricing compared to larger electrical retailers.
Moreover, considering the complimentary six-year warranty they provide, it is undoubtedly the wiser choice, deserving a perfect score of 10 out of 10.

15. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Great service great product

I have been looking for a turn table to play vynl that I have had and not played for many years on for a while I found one online and the best price was on richer sounds fantastic price!!
I collected from store ( as I work week days) I chose the Solihull store as the Birmingham store is no longer there (🥲)
I was kept updated on the delivery and I arranged to pick it up on the Saturday the staff we very nice and assured me I could set it up on my own but could call if I had any problems
I have set it up myself and cleaned all my vynl and started playing them reliving my youth 😂
Fantastic set up great service definitely use this company again

12. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Great experience with richer sounds as…

Great experience with richer sounds as always. Good demo of the kit I was looking for and another happy purchase.

10. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bedømt til 4 ud af 5 stjerner

Voucher experience

I had a voucher as a present and wanted to spend it. i found the only way to do it was to call them. When I did it was easy, but I spent time unnecessarily messing around on the website.

9. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thank you for the review although I'm very sorry for any time wasted of course. Currently any gift vouchers issued by our colleagues are only valid for use with our stores or telesales.

We are reviewing the system however with a view to improving things and your feedback will only spur us on to accelerate this, do get in touch if we can be of any help whatsoever..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bedømt til 5 ud af 5 stjerner

Always a great deal

Always a great deal and easy process with Richer Sounds, you'd struggle to beat them.

19. juni 2025
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Bedømt til 5 ud af 5 stjerner

Great product knowledge

Great product knowledge, demo available in store. Good product,good price and fast delivery.

4. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

Great shop

Super helpful, super knowledgeable and fantastic products. Bought a LG TV and had some questions afterwards and everyone I spoke to was amazing. My go to place for electricals

12. september 2025
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Bedømt til 5 ud af 5 stjerner

Richer Sounds? Great company

The gentleman who served me, Samual, could not have been more helpful. Delivery service also excellent. Would highly recommend.

2. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Bedømt til 5 ud af 5 stjerner

As normal

As normal, excellent service from the team

31. december 2025
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Bedømt til 5 ud af 5 stjerner

First rate customer service.

An excellent experience. The assistant had a wealth of knowledge that he imparted clearly and patiently. He listened to our requirements and acted on them positively giving us time to make our decision.

2. januar 2026
Richer Sounds - Solihul-logo

Besvarelse fra Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Bedømt til 5 ud af 5 stjerner

100% customer service

100% customer service from the moment you step inside the store.
Excellent knowledge and advice to help you purchase what you’re looking for.
Order came next day and a store purchase was carried and loaded in the car for us. Any problems and you know they are on the other end of the phone to help, Thankyou!

29. december 2025

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