We cannot fault the team in Eton. We are very appreciative of their help, guidance, advice and most of all their patience with, and understanding of two oldies. We are so happy with our new purcha... Se mere
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Se, hvad kunderne siger
What a joy to deal with people like Duncan - nothing was too much - friendly, knowledgable and willing to help but without applying any sales pressure. His manager Kurt was equally helpful. A tho... Se mere
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As I’m getting older I’m not comfortable using the internet, so I phoned and spoke to Zac on telly Sales who put my mind at rest and made it all easy for me . The tv came as promised and at a reasonab... Se mere
Virksomheden har svaret
My wife suggested your company to me, having previously purchased a high quality speaker from the Guildford branch. I was impressed by the online introduction to staff members, which gave me confidenc... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
40 High Street, SL4 6BD, Eton, Storbritannien
- 0333 900 0087
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
5 star service and recommendations from James in Windsor branch!…
5 star service and recommendations from home visit, in store demonstrations, to swift delivery arrangements. Shout out to James!
13. marts 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and helpful advice
Friendly and helpful advice, no pushing to sell particular products. Came away with advice and a product. Worthy of 5*.
12. marts 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I can not fault your sales and service…
I can not fault your sales and service team as everything from enquiring about the television i was looking for to completion of my sale was first class.
And when I received my product broken your returns process was again excellent.
BUT
I would recommend that you maybe start delivering your products yourselves as DPD obviously do not take care as a priority.
My Brand new Samsung 55" tv arrived with a shattered screen and therefore has been returned to you and I am waiting for my full refund....
Kind regards.
10. marts 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your review, although I was so disappointed that after such a positive experience initially, things had taken a turn. Whilst we do now have a small fleet of our own vans, which service a small number of local deliveries, and offer us far greater control over our service levels, we operate these alongside several nationwide couriers to ensure full UK coverage.
It appears the store colleague sent the TV in question direct from the branch via one of these in DPD, in a bid to get it to you quickly on a next day service; however it would have been better for a TV of this size to go via a bespoke courier, which although would have taken longer in this instance, would reduce the risk of any damage as it’s a dedicated two man service. I will raise this with the branch manager and his team as a training point asap.
In the meantime, I understand my colleague Paddy Hall has been in touch and that you have now successfully received the refund. I’m of course very sorry for the inconvenience caused and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Brilliant Service Helpful and well informed assistant
Helpful and well informed assistant - went in for speaker wire bought a new tv too - arrived next day
9. marts 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
The original and best
Everything about Richer Sounds sets it apart and above other similar businesses. Staff are often very knowledgeable and always polite and keen to help, while the range of products, although not always as full as other places, are incredibly well priced and of good enough quality for most people to find an upgrade at good value.
I've shopped at something like 9 or 10 of their stores and can honestly say no bad experiences. Their open box offers, and the famous extended warranty they offer, are amazing for peace of mind - I've got so many incredible bargains through shopping around their website 😲
I wouldn't shop anywhere else for my audiovisual needs...
26. december 2025
Besvarelse fra Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful friendly staff pointing me…
Very helpful friendly staff pointing me in the right direction to replace my old stereo system.Could not be happier with my purchase,Marantz Melody X & Audio-Technica-LP60XUSB turntable.Superb service all round.
19. februar 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your wonderful feedback
My son has bought projection equipment…
My son has bought projection equipment and sound equipment which introduced me to your services.
The LG television is excellent but I have to
admit that the latest handset configuration and the high speed vocal instructions are too complex. I’m only a retired university lecturer - not a pilot?
7. marts 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly staff and was good buying…
Friendly staff and was good buying experience, Having purchased my amplifier there, I will go there again for future purchases.
28. februar 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review!
James and Duncan were both great
James and Duncan were both great, offering honest views on a selection of kit i was looking at, wasn't rushed in the listening room and ended up with a new system that is light years ahead of previous setup.
Highly recommended store with great staff.
18. februar 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very knowledgable and helpful staff.
Very knowledgable and helpful staff.
Recommended product.
Recycled old TV
17. februar 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
My go to for TV purchases
Fantastic service, fantastic delivery and a great product. Highly recommended.
17. februar 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Expert advice
Helpful and knowledgeable support both on the phone and in store which enabled us to make a purchase with confidence. Patient and courteous.
12. februar 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Qn990f 8k tv
Great service from the boys and they price matched the tv and gave me extra £50.
Will be back in the future.
7. februar 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Top Customer Satisfaction
This was my first experience with Richer Sounds, popped into there branch in Eaton and spoke with Kurt.
Great knowledge and very informative and made my decision easy with a new Sony Bravia.
7. februar 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Great salesman
5. februar 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your wonderful feedback
Very helpful personnel
Very helpful personnel. Bought a TV from them and their advice was perfect
30. december 2025
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review!
Kurt was very knowledgeable about…
Kurt was very knowledgeable about headphones and was able to confirm my choice was a good one
28. januar 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Saved me £300
I have used Richer Sounds in the past and returned because of the knowledge the staff had. I was not disappointed this time either. I needed a new TV and went straight to Richer Sounds in Eton. The advice given saved me £300 from the brand I had expected to go with. I have had my new TV a couple of weeks now and couldn’t be happier with the picture and sound. I would always recommend Richer Sounds to anyone who asked.
27. januar 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review!
Very helpful and knowledgeable
Zak was very helpful and was very knowledgeable on the product we brought.
27. januar 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Great service at the Eaton Branch
Great service at the Eaton Branch. Talked me through options available to build the system suitable for my home.
23. januar 2026
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