Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refu... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us h... Se mere
Virksomheden har svaret
Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt... Se mere
Virksomheden har svaret
Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
40 High Street, SL4 6BD, Eton, Storbritannien
- 0333 900 0087
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Turntable search
So, they responded to my search request really quickly and when I spoke to them they were super helpful.
15. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Product received
Product received. All is exactly as expected. Very pleased with individual attention to my specific requirements.
11. maj 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
The staff dealt promptly with my Cyrus…
The staff dealt promptly with my Cyrus repiar reqeuest
11. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Smooth collection & welcome follow-up
Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.
8. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Great expérience
Great expérience. The staff took the time to go through all my questions and let me spend time in the listening room.
4. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Duncan
Duncan - was really very helpful. He went out of his way to help and gave a great service. I will be buying more equipment and I have saved his name on my phone. Thank you so much.
3. maj 2026
Besvarelse fra Richer Sounds - Eton
Thank you for leaving us your feedback, and for your comments about Duncan which we will of course pass on. Of course, if there is anything we could have done extra to make the experience a 5 star one do let us know..
seniorcomplaintsteam@richersounds.com
Thanks again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Really helpful and Knowledgeable staff
Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt with James who was excellent 👌
30. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
staff were tremendously informative and…
staff were tremendously informative and couldn't do enough to help me
28. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
James was very helpful when I made a…
James was very helpful when I made a telephone enquiry about purchasing an LG TV.
23. april 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review!
Absolutely the experts
Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refund - so on Boxing Day we called Richer Sounds to see if we could get our hands on a new one asap. They asked about what we wanted and what features were important to us, and understood why we had gone for the original choice… and recommended a different one for similar money but better quality with more features. Picked up that day, and they were spot on! Next time we just go straight to them!
26. december 2025
Besvarelse fra Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good service as always.special mention…
Good service as always.special mention to Duncan
20. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Highly recommended!
16. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Great Company to deal with.
Bought two HiFi separates from Richer Sounds recently and extremely pleased with them.
Good support and quick delivery, plus a six year warranty! What's not to like.
13. april 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review!
Over and above experience
We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us how to make sure the picture and sound were in sync.
Delivery was within the time frame we were given, and the delivery company were excellent and kept us updated on the day of delivery. All in all I can't fault Richer Sounds and I'd have no hesitation in recommending them.
14. april 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Richer poor delivery saved by excellent customer service
My order got pretty messed up in the delivery stage, a bit of a glitch in the courier companies system which I was unlucky to fall into. I was contacted by phone (hands down the best communication method for fixing issues) by Tom the Head of Richer customer Experience team), I have to say he really turned things around and stayed in contact until the delivery was made. I had given a low score due to the delivery service, but with the customer service shown by Tom I have amended this (and not at their request)
13. april 2026
Besvarelse fra Richer Sounds - Eton
I was genuinely concerned to learn of the disruption and frustration this experience caused. You’re absolutely right to expect far better from us, particularly when you’ve planned an installation around a specific delivery.
This order was badly let down by delivery issues from the outset, and while that sits with one of our courier partners, we accept full responsibility here, the buck stops firmly with us. I completely appreciate why the missed store delivery, shifting ETAs and lack of proactive contact caused wasted time and additional cost, which understandably isn’t acceptable.
I’d like to thank you publicly for agreeing to speak with me, and I understand the TV will be delivered today, although it’s disappointing that it took so much effort on your part to get there. I’ll be discussing your complaint with both the courier involved and our Logistics Director to ensure a thorough review takes place.
Hopefully you can see from your own previous experiences with us, and from the many positive reviews we receive, that issues like this are thankfully rare, but I’m very sorry for what happened on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Best price I could find online for the genuine part.
Best price I could find online for the genuine part . Ordered the stylus on Sunday, it was delivered on Monday.
Absolute brilliant service. Will definitely use this store again.
12. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Absolutely amazing technical knowledge…
Absolutely amazing technical knowledge and providing customers with the best possible solution this service is not available from any other retailer out there they are the best otherwise I would not Shop there
8. april 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your wonderful feedback
Very friendly and helpful staff
Very friendly and helpful staff. Have purchased from this company in the past and never had any problems or issues. My TV wasn’t in stock and had to be delivered, happy with the service provided and they were on time and put the TV where I asked them to. Happy with product so far as only been a few days.
3. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Great service from knowledgeable staff
Great service from knowledgeable staff, happy to support one of the few independent tech retailers still around. My item was not in stock but delivered very quickly.
29. marts 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic experience in the Eton store
Fantastic experience in the Eton store. Really good advice received. Unfortunately the delivery was a complete disaster, the first television should have arrived on Wednesday, I stayed in all day only to be told at 5:00 pm that there had been a system error and the delivery would not take place. I spoke to Zack at the Eton branch and he kindly arranged for a new delivery on Saturday. This was successful and we are now enjoying are new television
30. marts 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.