I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... Se mere
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Se, hvad kunderne siger
Returned item to store, Explained exactly what l wanted, saw assistant manager. He was brilliant, exchanged items sorted out the receipt and got a 6yr warranty on new item. Well pleased, thank you.... Se mere
Virksomheden har svaret
Brilliant service from the staff at Eton Branch. Great communication and very helpful. So glad I ordered from Richer Sounds much more reassuring than an Amazon delivery being chucked over the gate
Virksomheden har svaret
Have been a Richer sounds fan all my life and have never been disappointed. Big thank you to Duncan for your excellent service and professional advice. Very happy with my new TV and next day delivery... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktoplysninger
40 High Street, SL4 6BD, Eton, Storbritannien
- 0333 900 0087
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I needed to buy a new turntable
I needed to buy a new turntable, and had looked online, but wanted to get some more information rather than trying to decide from the website. The assistant in the shop was very helpful and he enabled me to make a considered decision and purchase. Highly recommend visiting the shop for straight forward advice
25. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Well Done Eton Richer Sounds & Thank You
Very helpful, good knowledge of tech & audio. helped me load my purchases into the car when i chose to collect from store. would highly recommend
22. maj 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review!
Honest and accurate advice
Honest and accurate advice. Able to offer help and support within the shop.
It’s good to chat with people who have excellent knowledge of the equipment they are selling and who won’t patronise you.
I was able to use my knowledge and experience in choosing my purcheses with confidence and certainty being backed up by the salesman. The staff were very friendly and professional - and knew how to joke!
22. maj 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Staff were helpful and kmy purchasenowledgeable
Staff were helpful and knowledgeable. Delivery on time. All good
20. maj 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review!
I needed help
Went into the Eton branch to ask a question the guy in there was so helpful and showed me the products that would help me, they did not have the product in stock he had it sent to my local branch as I was away on holiday, what a Service
8. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Turntable search
So, they responded to my search request really quickly and when I spoke to them they were super helpful.
15. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Product received
Product received. All is exactly as expected. Very pleased with individual attention to my specific requirements.
11. maj 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
The staff dealt promptly with my Cyrus…
The staff dealt promptly with my Cyrus repiar reqeuest
11. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Smooth collection & welcome follow-up
Click & collect service to store was incredibly quick and easy and I had a follow-up call a few days later to check everything was ok.
8. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Great expérience
Great expérience. The staff took the time to go through all my questions and let me spend time in the listening room.
4. maj 2026
Besvarelse fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Duncan
Duncan - was really very helpful. He went out of his way to help and gave a great service. I will be buying more equipment and I have saved his name on my phone. Thank you so much.
3. maj 2026
Besvarelse fra Richer Sounds - Eton
Thank you for leaving us your feedback, and for your comments about Duncan which we will of course pass on. Of course, if there is anything we could have done extra to make the experience a 5 star one do let us know..
seniorcomplaintsteam@richersounds.com
Thanks again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Really helpful and Knowledgeable staff
Really helpful and Knowledgeable staff. I ordered a mini hifi, speakers, a woofer and a Bluetooth stand alone speaker. Really impressed with the products - at a great discounted price too! I dealt with James who was excellent 👌
30. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
staff were tremendously informative and…
staff were tremendously informative and couldn't do enough to help me
28. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your kind review, we look forward to your next visit.
Absolutely the experts
Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refund - so on Boxing Day we called Richer Sounds to see if we could get our hands on a new one asap. They asked about what we wanted and what features were important to us, and understood why we had gone for the original choice… and recommended a different one for similar money but better quality with more features. Picked up that day, and they were spot on! Next time we just go straight to them!
26. december 2025
Besvarelse fra Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good service as always.special mention…
Good service as always.special mention to Duncan
20. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Highly recommended!
16. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your 5 star review, we look forward to seeing you again next time
Great Company to deal with.
Bought two HiFi separates from Richer Sounds recently and extremely pleased with them.
Good support and quick delivery, plus a six year warranty! What's not to like.
13. april 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review!
Over and above experience
We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us how to make sure the picture and sound were in sync.
Delivery was within the time frame we were given, and the delivery company were excellent and kept us updated on the day of delivery. All in all I can't fault Richer Sounds and I'd have no hesitation in recommending them.
14. april 2026
Besvarelse fra Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
Richer poor delivery saved by excellent customer service
My order got pretty messed up in the delivery stage, a bit of a glitch in the courier companies system which I was unlucky to fall into. I was contacted by phone (hands down the best communication method for fixing issues) by Tom the Head of Richer customer Experience team), I have to say he really turned things around and stayed in contact until the delivery was made. I had given a low score due to the delivery service, but with the customer service shown by Tom I have amended this (and not at their request)
13. april 2026
Besvarelse fra Richer Sounds - Eton
I was genuinely concerned to learn of the disruption and frustration this experience caused. You’re absolutely right to expect far better from us, particularly when you’ve planned an installation around a specific delivery.
This order was badly let down by delivery issues from the outset, and while that sits with one of our courier partners, we accept full responsibility here, the buck stops firmly with us. I completely appreciate why the missed store delivery, shifting ETAs and lack of proactive contact caused wasted time and additional cost, which understandably isn’t acceptable.
I’d like to thank you publicly for agreeing to speak with me, and I understand the TV will be delivered today, although it’s disappointing that it took so much effort on your part to get there. I’ll be discussing your complaint with both the courier involved and our Logistics Director to ensure a thorough review takes place.
Hopefully you can see from your own previous experiences with us, and from the many positive reviews we receive, that issues like this are thankfully rare, but I’m very sorry for what happened on this occasion.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Best price I could find online for the genuine part.
Best price I could find online for the genuine part . Ordered the stylus on Sunday, it was delivered on Monday.
Absolute brilliant service. Will definitely use this store again.
12. april 2026
Besvarelse fra Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
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