Red funnel ferries are always very good The staff are professional and friendly. The only issue we had on our outbound sailing the lift wasn’t working which meant our disabled mother had to climb 3... Se mere
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Se, hvad kunderne siger
The staff in Southampton worked hard and managed to cram everyone onto the earlier ferry so we were celebrating an extra hour on the Island! My one concern is the lift. Disabled passengers often hav... Se mere
I had used tickets i was able to buy from my employer which i appreciate . On my return journey to the UK i was delayed in Calais for an hour and a half which meant i called Red Funnel to change... Se mere
Having had some travle issues at us for our trip we had to change our vehicle details and travel times. Red funnel accomadated our needs and changes with no fuss, no issue. A perfect service. We eill... Se mere
Virksomhedsoplysninger
- Færgerute
- også i
- Feriebolig
Skrevet af virksomheden
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Skrevet af virksomheden
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Kontaktoplysninger
12 Bugle Street, SO14 2JY, Southampton, Storbritannien
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4,6
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Isle of wight get away
Once arriving we didn't have to wait too long to board the ferry ,they were very efficient loading & unloading the vehicles .The staff are always very friendly & the ferries are always very clean.
1. august 2026
Besvarelse fra Red Funnel Ferries
We are delighted to hear that our staff are always friendly and our vessels clean. We hope to welcome you back on board again soon.
Loading the cars on and off the boat…
Loading the cars on and off the boat went very smoothly however the prices of food and drink on the boat is very expensive
7. august 2026
Besvarelse fra Red Funnel Ferries
Thanks for your feedback. I shall ensure your comments are reviewed by the appropriate teams.
Ferries out (7/8) and back (14/8) not…
Ferries out (7/8) and back (14/8) not on time. Accept it was a busy time but you can't get 5 stars if you are late.
Otherwise excellent
14. august 2026
Besvarelse fra Red Funnel Ferries
Thank you for taking the time to leave us your honest feedback. We are sorry to hear that both of your crossings left late. After reviewing the vessels' logs for your crossings, I can confirm that your crossing on August 7th departed 10 minutes late due to the increased presence of yachts in the Solent for Cowes Week, and your return crossing was delayed by 19 minutes due to the previous crossing taking longer than expected to disembark traffic and a high number of vehicles returning. We sincerely apologise for any inconvenience this caused to your onward journey.
Would recommend Red Funnel Ferries
The staff made boarding and getting off the ship easy. They worked well and had everything under control.
Any queries were answered in a clear and helpful manner.
One member of staff in particular on our homeward journey (on The Red Osprey) was especially helpful and friendly.
15. august 2026
Besvarelse fra Red Funnel Ferries
Thank you for your detailed feedback. We are happy to hear that you found our staff to be helpful and informative, and we hope to see you on board again soon.
Besvarelse fra Red Funnel Ferries
Thanks for your review - we are pleased to hear that our staff were friendly and that you felt safe while travelling with us.
An amazing trip to the Isle of Wight…
An amazing trip to the Isle of Wight from Southampton & back . Faultless. Definately going again next year with them.
27. juli 2026
Besvarelse fra Red Funnel Ferries
We are delighted to hear that you had an amazing trip to the Isle of Wight and back, and we can't wait to welcome you back on board again next year!
Always on time..really helpful friendly…
Always on time..really helpful friendly staff.. easy to board on and easy off very well run..
8. august 2026
Besvarelse fra Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are delighted to hear that our staff were friendly and helpful, and that your crossing departed on time.
Besvarelse fra Red Funnel Ferries
Thanks for your review! We are pleased to hear that our colleagues were helpful
Flawless crossing
Ferries ran on time, plenty of space in the lounge - whole thing was flawless
8. august 2026
Besvarelse fra Red Funnel Ferries
Thanks for your review - we hope to see you on board again soon!
Besvarelse fra Red Funnel Ferries
Thanks for your review - we hope to see you on board again soon!
So many vehicles cleverly loaded
Ferry on time both outward and inward. Loading very efficiently carried out as ever. Food and drinks on board are plentiful and fine for a relatively short crossing.
Red Funnel is my ferry company of choice and have been using them for more than 50 years. Cancellations and breakdowns are inevitable but I have never been unable to get to the IOW.
26. juli 2026
Besvarelse fra Red Funnel Ferries
Thanks for your feedback. We are pleased to hear that we have been your Solent operator of choice for over 50 years, and we hope to welcome you back on board soon!
Besvarelse fra Red Funnel Ferries
Thanks for your feedback - we hope to welcome you back on board again soon.
My friend collapsed on the ferry
My friend collapsed on the ferry, with in a fraction of second first aid group came and started giving a possible procedure to minimize the risk… They were extremely professional and everything on time. They handle that critical situation in a very professional way.. I recommend this ferry
and goodluck
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Red Funnel Ferries
Thank you for your detailed feedback. We are truly sorry to hear that your friend collapsed while travelling with us, and we hope that they are well now. We would like to discover which crew were on hand to assist, and would greatly appreciate it if you could share details of the date and time of your crossing.
Overbooked ferry
Staff at the terminal were very polite and efficient however on loading we were told that the ferry we had booked was full and that we would have to wait for the next ferry. We received a free drink voucher. The loading man said to raise a complaint online if we wanted. On making a complaint, using the online complaint process, once again very efficient, and quick reply, that the ferry was overbooked, customer services pointed out that we had failed to get to the terminal at least 15 minutes before departure as required (which was due to the car breaking down the night before and that the RAC took over 6 hours to arrange for a 3rd party to do the repair as they did no have any RAC vehicles on the Isle of Wight at that time), and although they were not willing to refund any of the costs they offered a 25% reduction on a future crossing if booked within 6 months. I think a very fair offer by Red Funnel and would definitely continue to use them over Wightlink ferries who we found to be more expensive.
10. juli 2026
Besvarelse fra Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are sorry to hear that your car broke down, and we hope you were able to get it repaired quickly. We are also pleased to hear that you think our customer service team were fair, and that you would continue to travel with us.
Will never use again.
After 11 years and multiple trips per year, 1 bad member of the car deck crew means I'll be using White Link in future. The man, who I've made the profile picture, was unhelpful, rude and REALLY let's your company down.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Red Funnel Ferries
We welcome criticism of our service and will always investigate legitimate complaints. However, creating a profile that targets an individual employee and using their photograph as a profile image crosses the line from service feedback into personal criticism.
The focus of customer feedback should be on the service provided, not on publicly identifying individual members of staff. The use of an employee's image in this context is wholly inappropriate and serves no constructive purpose in helping us understand or investigate the concerns being raised.
Given the time and effort invested in creating and verifying an account solely to publish this review, that same effort could equally have been directed towards contacting us directly and allowing us the opportunity to investigate and address the issue.
The manner in which this review has been presented detracts from the legitimacy of the concerns being raised and makes constructive engagement significantly more difficult.
We have reported the profile and image to Trustpilot and requested their removal.
Should you wish to raise a genuine complaint, please contact customerservices@redfunnel.co.uk with the relevant details and we will investigate thoroughly.
Unfair deal
Me and my partner were gonna go to the Isle of Wight this next bank holiday however, we decided to go to Paris instead because not only the flight is more cheaper but accommodation there too. Unlike this ferry company thinking they can try and rip people off and accommodation at Isle of Wight a bit pricey too. Nice try
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Red Funnel Ferries
Thank you for your review.
From your comments, it appears you chose not to travel with Red Funnel and instead opted for a Bank Holiday break in Paris.
Everyone is, of course, free to choose the destination that best suits their budget and travel plans. However, it is somewhat unusual to leave a review of a service that you did not actually use.
Had you contacted us directly, we would have been happy to discuss our fares and available travel options.
We hope you enjoyed Paris and should you decide to visit the Isle of Wight in future, we'd be delighted to welcome you on board.
Good crossing
Good crossing. Good information given over tannoy and sailings we’re on time.
Lost some glasses on board and good service for lost property though sadly didn’t retrieve them
27. juni 2026
Besvarelse fra Red Funnel Ferries
Thank you for your review. While we are pleased to hear you had a good crossing with us, we are sorry to hear that you lost your glasses while travelling with us.
We had a very good & pleasurable…
We had a very good & pleasurable experience with red funnel 🙂
4. juli 2026
Besvarelse fra Red Funnel Ferries
Thank you for taking the time to leave us your review - we are delighted to hear that you had a pleasurable experience with us!
It would be nice if we had a choice?
I feel that Red Funnel is the biggest "rip off" company I have ever encountered. There can be no justification for the extortionate charges to travel or the prices of food etc.
As an example, I can purchase 3 x magnum ice creams from my suupermaket for £2.50. Red Funnel want £3.30 for ONE! shows what profit they are making.
I recently travelled on Calmac as a foot pasenger for £17 day return for a 3.5 hours (enjoyable) journey. compare this to the £25+ on Red Funnel for a 2 hours (boring) journey, travelling like sardines in a tin.
On top of this, if one were to ammend a booking to a higher cost crossing, then RF charge extra for it, yet should it be a lower cost crossing, then there is no way a person can expect a refund from them.
All they appear interested in is making as much profit as they can out of the general public who have little choice but to pay it.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Red Funnel Ferries
Thank you for taking the time to leave us your feedback.
Like many transport providers, we operate a demand-based pricing system which can result in our fares raising the more in demand a sailing is. We frequently run promotions, and recommend checking the special offers page of our website before booking.
Unlike CalMac, we do not receive subsidies, and our fares reflect this. While we provide the option for passengers to purchase food and drink while on board, passengers are welcome to bring their own refreshments and food on board with them.
Very helpful and customer friendly
27. juni 2026
Besvarelse fra Red Funnel Ferries
Thank you for taking the time to lave us your feedback - we hope to welcome you back on board again soon!
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