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Red Funnel Ferries Anmeldelser 

1.205
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Red funnel ferries are always very good The staff are professional and friendly. The only issue we had on our outbound sailing the lift wasn’t working which meant our disabled mother had to climb 3... Se mere

Bedømt til 5 ud af 5 stjerner

The staff in Southampton worked hard and managed to cram everyone onto the earlier ferry so we were celebrating an extra hour on the Island! My one concern is the lift. Disabled passengers often hav... Se mere

Bedømt til 4 ud af 5 stjerner

I had used tickets i was able to buy from my employer which i appreciate . On my return journey to the UK i was delayed in Calais for an hour and a half which meant i called Red Funnel to change... Se mere

Bedømt til 5 ud af 5 stjerner

Having had some travle issues at us for our trip we had to change our vehicle details and travel times. Red funnel accomadated our needs and changes with no fuss, no issue. A perfect service. We eill... Se mere

Virksomhedsoplysninger

  1. Færgerute
  2. også i
  3. Feriebolig

Skrevet af virksomheden

We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.

Discover the Isle of Wight with Red Funnel Ferries

Skrevet af virksomheden

Just 1-Hour from Southampton
Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.

Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 85 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(1.205)

927 anmeldelser inden for de sidste 12 måneder

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Bedømt til 2 ud af 5 stjerner

Rude staff.

Rude staff.
I went on a trip with an elderly group, and as soon as the announcement was made asking everyone to make their way to the vehicles, we left immediately. There were queues for the lifts, which caused a slight delay, but despite this we were repeatedly rushed and shouted at to leave.
I understand that staff need to clear the area quickly to make way for the next trip, and I appreciate they have a job to do. However, there was no need for the rude and aggressive attitude. We were also waiting for someone who uses a walking stick but our veichle had been forced to move further along so they had to walk further. A little more patience and understanding, especially towards an elderly group, would have gone a long way.

24. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Red Funnel Ferries

Thank you for taking the time to leave us your feedback. I am sorry to hear that you and your group found a colleague to be rude and aggressive. We are keen to learn more about your experience, and we would appreciate it if you could contact us at customerservices@redfunnel.co.uk with details of your travel and the interaction.

Bedømt til 1 ud af 5 stjerner

Red Jet

This is for the Red Jet. Used to be a great service, once an hour in winter, and every 30 minutes in the summer. Now it is one every 70 minutes. Clearly driven more by profit than service.

23. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Red Funnel Ferries

Thank you for taking the time to leave us your feedback. I shall ensure your comments are reviewed by the appropriate teams.

Bedømt til 5 ud af 5 stjerner

Massive shout out to the guys at Red…

Massive shout out to the guys at Red Funnel Southampton. I catch the ferry daily for work as we live on the Island and commute to Southampton. I arrived for my return ferry today to find I had a flat tyre. I was asked to pull over into a bay and
Leighton changed my tyre for me and got me onto my return ferry with three minutes to spare. I am so grateful especially as a woman who travels alone. Thank you so much.

23. juli 2026
Uopfordret anmeldelse
Red Funnel Ferries-logo

Besvarelse fra Red Funnel Ferries

Thank you so much for taking the time to leave us your feedback. We are delighted to hear that Leighton saved the day, and I have ensured that our management team are aware of his actions. We are pleased to hear that you were able to travel as planned thanks to Leighton and we hope to welcome you back on board again soon.

Bedømt til 5 ud af 5 stjerner

Smooth transition

Efficient loading and unloading of ferry, friendly staff, almost always on time. Reliable

18. juli 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your review - we hope to welcome you back on board again soon!

Bedømt til 5 ud af 5 stjerner

On time

On time. Smooth embarkation

4. juli 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your review - we hope to welcome you back on board again soon!

Bedømt til 5 ud af 5 stjerner

So good

Good food good staff good sail

11. juni 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your review - we hope to welcome you back on board again soon!

Bedømt til 5 ud af 5 stjerner

Allowed on earlier ferry…

We arrived early and we're put on the earlier ferry , staff really friendly, really easy process.

2. juli 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your feedback. We are pleased to hear that you were able to travel earlier and that our staff were friendly!

Bedømt til 5 ud af 5 stjerner

Friendly and efficient

Staff are always friendly and helpful. It’s a good and reliable service.

30. juni 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your review - we hope to welcome you back on board again soon!

Bedømt til 5 ud af 5 stjerner

All went according to plan

All went according to plan, boarded with no hassle, on time and disembarked having arrived on time. Had tea and some food as planned. Shame about the vaping in the forward saloon.

18. juli 2026
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Besvarelse fra Red Funnel Ferries

Thank you for taking the time to leave us your review. We are pleased to hear that you were able to travel as planned. Smoking and vaping is only permitted in a specific section on the outside deck, which is communicated in our on board announcement. Should you spot any smoking or vaping outside of this area, please do not hesitate to raise it with our Onboard Services Officer, who can be found at the top of the yellow stairwell.

Bedømt til 4 ud af 5 stjerner

We turned up a bit early on the morning…

We turned up a bit early on the morning of our trip but the lady who checked our booking said we could go earlier if wanted she was very nice and helpful, the crossing was very good as well so was and enjoyable trip not stressful at all

2. juli 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your feedback. We are happy to hear that you were able to travel earlier than planned!

Bedømt til 5 ud af 5 stjerner

Facilities all good .Smooth crossing .

Facilities all good .Smooth crossing .
Just a great trip over to isle of Wight then return to Southampton. Always use Red Funnel

6. juli 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your review - we hope to welcome you back on board again soon!

Bedømt til 5 ud af 5 stjerner

Experienced & informative staff

Experienced & informative staff. Efficient loading & unloading of vehicles

10. juli 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your feedback - we hope to welcome you back on board again soon!

Bedømt til 5 ud af 5 stjerner

The people make the company…

Good service from the staff from check in to boarding,,
The new red funnel coffee brand is much better than from a few years ago." Wight isle superior coffee"
RED FUNNEL came to my rescue a couple of years ago when I needed to get home urgently, when my daughter had been attacked and hospitalised,, they were absolutely EXCELLENT,,
THANKYOU TO ALL THOSE WHO HELPED ME AND MY WIFE GET HOME.

19. juli 2026
Uopfordret anmeldelse
Red Funnel Ferries-logo

Besvarelse fra Red Funnel Ferries

Thank you for taking the time to share your feedback with us. We are pleased to hear that colleagues were able to help your and your wife return home for your daughter. We are truly sorry to hear that your daughter had been attacked and hospitalised, and we hope that she is doing well now.

Bedømt til 5 ud af 5 stjerner

Ferry was on time

Ferry was on time, loading was easy and quick. There was a good choice of hot and cold food, as well as a variety of drinks. Comfortable searing, friendly staff.

29. juni 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your review - we hope to welcome you back on board again soon!

Bedømt til 5 ud af 5 stjerner

No hassle check-in both sides

No hassle check-in both sides, sailings on time. Very slick and professional crew.

27. juni 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your feedback. We are pleased to hear that travel with us was hassle-free and that you found our colleagues to be professional.

Bedømt til 5 ud af 5 stjerner

very helpful

Moved us to an earlier sailing and sorted lifts and extra door space.

18. juli 2026
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Besvarelse fra Red Funnel Ferries

Thank you for your feedback - we hope to welcome you back on board again soon.

Bedømt til 2 ud af 5 stjerner

I would hsve given a five but my 80…

I would hsve given a five but my 80 year old mothet who had a hip replacement 3 weeks before we travelled had to struggle to get to the lounge both ways due to a lift not working so i be not use Red funnel next timr

29. juni 2026
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Besvarelse fra Red Funnel Ferries

Thank you for taking the time to leave us your review. We are sorry to hear that your mother struggled while travelling with us. While our lift works from our vehicle deck to our main passenger lounge, the lift is currently unable to operate between the main lounge, and a deck, where the pet friendly north lounge and Signature Lounge are located. We are currently waiting on replacement parts to resole this issue and we sincerely apologise for any inconvenience this has caused.

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