RCIB Anmeldelser 

Cheryl Austin, Lovely lady, helped me out straight away and sorted the issue.
Thank-you for being a great help.
:)

Great service by Ian

ED ALDOUS Was super kind efficient and friendly! Thank you!

Ed Aldous was very helpful, polite and efficient

Our complaint against Call Assist, an RCIB company was upheld.
The employee sent by Call Assist on 30th March to our breakdown instructed us we could drive safely 90 miles home from Bristol with a long, bent nail/screw in our tyre. The employee did not want to do any work on our tyre in terms of a repair. He said "I would be happy to drive to Scotland with that screw in your tyre" and advised us to continue our journey. We felt confident and safe with his advice.
We could have been killed as we then had to stop several times on a busy hard shoulder of a motorway in the pitch black dark as our tyre continually lost pressure. I was in fear for my life.
RCIB upheld our complaint against them but have never given us an apology to this date. We were offered £20 for this life harrowing experience after 7 weeks.
Obviously finding this amount insulting, we questioned it. RCIB have put us into another complaint cycle which means you don't get an answer for a further 8 weeks. So we would be looking at 16 weeks from the incident date (30/03/26) to even hope for any possible satisfactory conclusion to this absolute night of hell and trauma we suffered at their hands.
Absolutely disgusted with this company. Admitting an unsafe practice was bad enough, but £20 was a worse insult than nothing at all and all of the fobbing off since has made it worse.

Quick efficient and friendly

everything was quick and clear over the phone- easy to change my car details [just swapped my car to a newer one ] - great service from edmund aldous at RCIB ,thanks.

I read all of the negative comments AFTER I purchased my car insurance for my Tesla through Gocompare. My existing insurer wanted to increase my monthly premium from £78 to £193 for the Tesla (2 years NCB - was on the insurance of my wife's car). The premium with these guys was £84 a month and the process was seamless!

Very polite and helpful

IAN W WAS GREAT GOT THE QUERY SORTED TO THE POINT AND HELPFUL AND DELIVERED A GOOD CUSTOMER SERVICE

Ace V was very helpful, polite and explained all the insurance rules for upgrading a provisional driver to a fully licensed driver. It's an expensive process but she made it a lot easier by breaking down the payment into 6 payments for us.

Jack was very polite and helpful and all sorted in 2 minutes.

IAN WELLS was very helpful and polite, I could see that he has a great skills and knowledge. He is a great guy
Thanks 🙏

I paid £350 to insure my van with RCIB mid January. I purchased a same model van only a few years younger and was quoted a staggering £742 extra to swap them insure over which would cover me from June.
I didn't bother and set up a new policy for a whole 12 months with Hastings Direct for £417.
RCIB might quote low to get your custom but in my experience once I wanted to make any changes they just wanted to rip me off. I daren't imagine how it would be if I ever had a claim. SHOCKING SERVICE.
I will say though the employee I dealt with was very professional, it was just out of his hands.

Very kind lady who helped update my insurance policy with additional drivers and changes. All done over the phone in my lunch hour which made my life much easier. Very efficient, obviously good at her job and was understanding. Thank you

I was a victim of identity fraud recently and CHERYL AUSTIN was most helpful, understanding and empathetic with the issue. I fully appreciated the help and service provided.

Cheryl A, was of great assistance to me and resolved my issue within a matter of minutes. Service with a smile that could be heard through the phone! Great asset to RCIB

Spoke to Cheryl Austin about changing my car policy for a new vehicle and she made the process quick easy and stress free would highly recommend dealing with her and the company

Clear efficient service, gave 3 options to cover my needs. Excellent telephone manner and a knowledgeable and patient operative. This lady is worth her weight in gold and it’s one of the main reasons I stay with RCIB. She is deserving of some kind of bonus. Thank you Deborah.

Price of insurance was fair enough.
I had a query which was dealt with proficiently ,accurately ,fairly and considerately by a very kind and helpful lady Cheryl Austin. I was quite anxious about making contact by phone but as soon as this lady spoke I knew I had made the right choice (pun intended).