Pureprofile Anmeldelser 

Have an occasional problem and I report it. Fixed quickly and no fuss, happy.

A good number of quality surveys but a number of them have small rewards- I would prefer a larger minimum reward and possibly a better return when one doesn't qualify.

I received a prompt reply and a suitable solution to my inquiry.

The best site I found ever.. trustworthy

Quick response to query and response. Issue resolved promptly and in a friendly manner, thank you

Please I have submitted ID verification for more than a month now, no reply till now from support, I want to know the status of my account no survey on my feed for the past 5 months, can you request for my email through trustpilot form so I can share my account email with you

A company I rely on to pay fairly for my time and I never have to worry about being paid after redemption.

​I submitted my ID for account verification 15 days ago, and I have not received a single response or update since.
​I sent my government ID as requested, but support hasn't even sent a basic follow-up to confirm that my documents are being reviewed. It is extremely concerning to hand over sensitive personal identity documents to a platform and then receive complete radio silence for over two weeks.
​Please look into this immediately, confirm receipt of my verification documents, and resolve my account status.
​Support Ticket ID: 680282 is anyone there for response.

Opzet van enquetes is mooi vorm gegeven. Als er een enquete niet goed is of niet goed verloopt kun je hierover een melding maken. Enquetes zijn divers en interessant

Pay out every month

UPDATE 18 AUGUST: reactivated account, today received 4 emails saying my redemptions could not be processed due to incorrect banking details. My banking details are correct. I am still waiting for my $220.

August 17th Update

Pureprofile has responded asking me to contact support. I have already contacted support repeatedly. Despite this I have not received a response my account remains suspended and my earnings unpaid.

⭐ 1/5 — I’m done with Pureprofile

I would not recommend Pureprofile after my experience with them.

On multiple occasions, I completed surveys accessed through Pureprofile, spending considerable time answering all of the questions and reaching the end of the survey, only for the third-party survey to fail to redirect me back to Pureprofile.

Because the survey did not return me to Pureprofile after completion, I did not receive the advertised payment.

This wasn't simply a case of being screened out after a few questions. I had actually completed these surveys and given the survey providers the information they were seeking, but because the process failed at the very end, I wasn't paid.

I raised this directly with Pureprofile support.

I was specifically told in writing that they would contact the appropriate party and check my responses against the data records. I was told that once my participation was confirmed, they would credit my account accordingly, that the manual payment would appear in my transaction history, and that I would receive an email notification when the payment had been added.

That never happened.

Instead, I subsequently received a response saying they had checked my account activity and that the problems appeared to involve surveys provided by Pureprofile's partner brands.

They explained that they have less control over surveys scripted by partner brands, said they had highlighted the issue to their partners and would try to ensure these types of surveys were avoided in future.

But that did absolutely nothing to resolve what had already happened to me.

I had completed the surveys.

The survey providers had received my responses.

The surveys had failed to redirect me back to Pureprofile at the end.

I hadn't been paid.

And Pureprofile had already specifically told me they would check the data records and credit me once my participation was confirmed.

That promised resolution never happened.

Instead, my enquiry was eventually marked "SOLVED".

It wasn't solved. I still hadn't been paid for the affected completed surveys.

Now, while dealing with all of this, my Pureprofile account has been suspended AGAIN.

The suspension email says that a security scan indicated a possible breach of their Terms of Service and lists possibilities including multiple accounts, country of residence and inconsistent or inaccurate survey responses.

I have ONE Pureprofile account. I live in Australia and I answer surveys honestly.

Even more concerning is that Pureprofile is asking me to provide photo identification showing my name, date of birth and address to verify my identity.

I HAVE ALREADY DONE THIS.

The last time Pureprofile suspended my account, I went through their identity-verification process and provided sensitive identification, including my passport. My identity was verified and my account was reinstated.

Now my account has been suspended again and I am being asked to provide identity documents all over again.

And while my account is suspended, Pureprofile says my pending redemptions will not be processed.

So, to summarise my experience:

I completed surveys and wasn't paid because the surveys failed to redirect back to Pureprofile.

I reported the problem.

Pureprofile told me they would check my responses against the data records and credit me once my participation was confirmed.

That didn't happen.

I received a subsequent response about partner surveys that didn't resolve the missing payments.

The unresolved case was marked "solved".

And now my account has been suspended again, despite the fact that I have already previously provided identification, including my passport, and had my identity verified.

Meanwhile, money I have already earned and requested for redemption is now on hold.

That's enough for me.

Survey participants exchange their time, opinions and personal information for relatively small rewards. If I complete a survey, I expect to receive the advertised reward. I don't expect to have to repeatedly chase a company because a survey failed to redirect correctly after I had already completed it.

The amount of time and frustration involved is simply not worth it.

I will not complete another survey through Pureprofile.

At this point, I simply want the money I have already legitimately earned and redeemed to be paid to me.

I was having trouble linking my phone number they have fixed that

Problem was resolved with no hassle , thankyou

Customer service was quick and effective in resolving my problem about verification code.Thank you.

I am very disappointing dear pureprofile, I have emailed severally regarding my challenge of not being able to redeem my earnings due to not getting SMS code which I was asked to contact support and I did for over 2 weeks now and no respond to solve my issues, I have come here severally which was suggested I emailed the support with a screenshot of the error message shown which I also did but yet no response except for your bot to keep telling me my issues has been resolved when it hasn't been, please this should be giving attention as I have also emailed again this morning. Thanks

Pureprofile allows me to have a voice and opinions on consumer, business, and government products and services.
In many cases, questioning these services is relevant, enjoyable, and easy to understand and complete.

I am always glad to to surveys it's a easy way to top up my income.

Had a problem adding a bank account due to opening Pureprofile account using shortened version of my first name Emailed support who replied with instructions These didn’t work so replied to original email and nothing further heard Raised another separate support requested which resulted in support correcting my problem at their end so eventually issued was resolved

Re surveys I have found that with too many you have to answer many questions re your suitability only to be told you aren’t suitable
All surveys should state suitability before starting a survey to save everyone’s time

e.g Male/Female , aged 35-70 years

Great service and very prompt