Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... Se mere
Lokation
Skift lokationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... Se mere
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Virksomheden har svaret
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Storbritannien
4,8
Fremragende
783 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I purchased this on a busy Saturday…
I purchased this on a busy Saturday afternoon and there was not enough staff to help customers. However, we got there in the end.
4. april 2026
Besvarelse fra ProCook - Kingston
We appreciate your feedback and are sorry that our staffing levels impacted your experience on Saturday. We'll review this to ensure better support for our customers.
Experience at Shop
I purchased a Damascus 67 Nakiri knife worth £129. I also wanted to purchase a knife block. The staff member dealing with us casually pointed at the direction where they were displayed showing no interest at all. I left with only the knife. The shop lost custom and I was rather rather underwhelmed. By the way , the knife is very good.
26. marts 2026
Besvarelse fra ProCook - Kingston
We appreciate your feedback and are glad you like the knife. We're sorry our service regarding the knife block wasn't helpful. We'll address this to improve our customer service. Thanks for bringing this to our attention.
I always get my cookware from ProCook…
I always get my cookware from ProCook because the product ranges are great and the staff are well trained and knowledgeable - pleasant and helpful too.
1. april 2026
Customer service at it’s best.
A warm and genuine welcome from the staff on entering the store.
Polite, knowledgeable, and engaging offering sound advice on the merits of the options available too me.
Really refreshing to see.
Customer service how it use to be, and how it should be.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra ProCook - Kingston
We appreciate you sharing your experience! We're happy to hear that you received a warm welcome and found our staff polite, knowledgeable, and engaging. It's great to know you valued the sound advice offered.
Besvarelse fra ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very knowledgeable and helpful staff in…
Very knowledgeable and helpful staff in a well presented and appealing shop in Kingston upon Thames.
29. marts 2026
Nice selection of kitchenware
Nice selection of cooking pots/pans, utensils and dishes. Purchased mini frying pan from the Kingston branch, which is very nicely &clearly laid out, and easy to find what you're looking for. Staff very helpful and polite.
28. marts 2026
Besvarelse fra ProCook - Kingston
We're happy to hear you found a nice selection of cooking items and that our Kingston branch was clearly laid out. It's great to know our staff were helpful and polite, and that you found what you were looking for.
Really knowledgeable staff
Really knowledgeable staff, not pushy on sales, provided helpful tutorial on how to use the new product too. Well stocked and immaculate shop. Super products!
22. marts 2026
Besvarelse fra ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were knowledgeable and helpful with your new product.
Great prices and quality
Great prices, good choice and very good quality
Very helpful and knowledgeable staff
25. marts 2026
Besvarelse fra ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our great prices, good choice, quality, and helpful staff.
Besvarelse fra ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Bought yet another Pro Cook product
Bought yet another Pro Cook product: a nice cast iron enameled Grill Pan. After looking at prices at another large store in the shopping centre, it was nice to buy a good quality product at half the price of the other store. ProCook Warranty is in years, compared to the "I am not sure, maybe few months.." vague answer that I got for the double-priced product at the other store.
As always, Shona had all the info on the ProCook products we looked at, and she was very helpful.
The store carries a lot of pots and pans, plus some other products, and that is always a plus (saves time searching elsewhere).
22. marts 2026
Besvarelse fra ProCook - Kingston
We're happy you found a quality grill pan at a great price! It's wonderful to know that our warranty and knowledgeable team member were helpful. We appreciate you noting the convenience of our product selection. Thanks for your positive feedback!
Helpful customer service
The cheerful and friendly assistant pointed me quickly to the right place for my needs, summarised the pro's & con's of comparable items, and gave me the opportunity to return my purchase for refund within 30 days, with the options of e-mail or printed receipt or both! Very satisfied.
20. marts 2026
Besvarelse fra ProCook - Kingston
We're happy to hear that the assistant was helpful and provided you with the information you needed! We appreciate your feedback and are glad you enjoyed your experience with us.
Great variety of cookware
Great variety of cookware. The knives we bought were on sale. Very good quality. The staff was very kind and helpful. I would recommend this shop to anyone.
8. marts 2026
Staff servis not like it
2. marts 2026
Besvarelse fra ProCook - Kingston
Thank you for your review, we will pass these comments over to the store.
Return Visit
This was my second visit to the store in the space of a few weeks and again l was I impressed by the staff’s willingness to assist . I found them very helpful but not pushy.
8. marts 2026
Besvarelse fra ProCook - Kingston
We appreciate you sharing your positive experience! We're so happy to hear that you were impressed with our staff's helpfulness and that you found them to be not pushy.
Excellent products sold by…
Excellent products sold by knowledgeable and friendly staff.
8. marts 2026
Besvarelse fra ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our excellent products and friendly staff.
Besvarelse fra ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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