Extremely helpful. Jake actually asked how I was doing after hearing one of my dogs had been poorly and mentioned they care about the owners as well as the pets and if I felt I needed any support they... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I called to get an updated quote as I found a quote cheaper online than the renewal quote. Emily was lovely and helpful and explained because I had not previously claimed it would be easy to match the... Se mere
Spoke to James today regarding my pet insurance renewal quote. Great customer service agent. He was kind and helpful from the start Well done to James, I feel like a valued customer.
It was quick and easy to get the help I needed. The ai chat bot didn’t have the option I needed but I choose the closest option and Sophie was very aware and sensitive to the fact I had chosen my pet... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Perfect Pet
Skrevet af virksomheden
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Kontaktoplysninger
Warner House, SP1 3TB, Salisbury, Storbritannien
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Fremragende
17 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer Service is always spot on
Got a call back from an email I sent lastnight so was really pleased with the response time, trying to sort out a situation which is not PPets fault, the lady was lovely, and professional, apologised eventhough the fault is with the Vets, her call meant that I am able to get my situation sorted quicker, Customer Service has always been spot on with Perfect Pet and this latest call reinforced that for me.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Getting a call back so soon after your email is what we aim for, and we're pleased our colleague was able to help you move things forward. It's great to hear our service has been consistently good for you.
Pet insurance
Everything is really great for my pet Ollie,emily was really polite and helpful, I’m happy with my renewal great price
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
We're so glad Emily was polite and helpful with your renewal, and that you're happy. Thank you for letting us know, we'll share this with her.
I’m extremely disappointed with Perfect…
I’m extremely disappointed with Perfect Pet Insurance following a claim for emergency vet treatment for my 13yr old dog.
My dog suffered what we believed to be a seizure, which was really frightening. Naturally, as it happened late afternoon on a Sunday, we sought emergency vet care out of hours - as any responsible pet owner would. The last thing on our minds was whether our insurer would later decide that his condition was sufficiently NOT life-threatening enough to justify the visit.
Despite our vet providing a written explanation outlining why emergency treatment was necessary, Perfect Pet Insurance still refused to recognise the situation as life-threatening and declined to cover the out-of-hours costs. Apparently, even a professional's explanation isn't enough for them!
We pay for pet insurance to have peace of mind when something goes wrong, not to have our decisions questioned after the fact when we're simply trying to do what's best for our pets. It's deeply frustrating that an insurance company can retrospectively decide an emergency wasn't serious enough, despite the circumstances and professional vet advice.
A very disappointing experience and one that has seriously damaged my trust in Perfect Pet Insurance. I'd strongly encourage other pet owners to read the small print carefully before taking out a policy with them. I certainly won't be renewing for my other 3 pets!
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
I'm very sorry this has left you feeling so let down, particularly after what sounds like a frightening afternoon with your dog. I can see how strongly you feel about the outcome and the vet's explanation, and we'd like to look into this properly with you rather than here. Please reply to the message we have sent via TrustPilot so we can go through your concerns.
excellent customer service
The lady on the phone and their call.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thank you for the five stars. We're delighted our colleague on the phone gave you such good service.
Great phone manner and patient with our…
Great phone manner and a speedy resolution to Buddy's claim.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
A friendly, patient voice on the phone goes a long way, so we're glad that's what you got, along with a quick answer. Thanks for sharing your experience.
Robyn was very knowledgeable
Robyn was very knowledgeable, answered all my questions clearly and efficiently.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thank you for such kind words about Robyn. Answering every question clearly is exactly what we want for our customers, and we'll make sure she hears about it.
Great response to my telephone query…
Great response to my telephone query today from Polly. The call was answered quickly and she quickly understood my question regarding a recent claim and explained the short delay in me receiving a response. Happy with the service provided.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
We're pleased your call was answered quickly and that Polly understood your question straight away and explained where things were. Thank you, we'll pass this on to her.
The lady on the phone was very helpful…
The lady on the phone was very helpful explaining the difference in policies. She was able to get my quote down by about 20% as well
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
It's good to hear our colleague took the time to explain the differences between the policies so you could see your options. Thank you for letting us know.
Jae from Perfect Pet
Jae was very helpful and had great customer service. He had very clear communication throughout our phone call and gave precise instructions and direction to help solve my problem.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Clear instructions make all the difference, so we're really pleased Jae was able to guide you through solving the problem. We'll make sure he sees this.
Needed help with information and to…
Needed help with information and to discuss my renewal. Spoke to Jake who was both knowledgeable and helpful.
Great company to deal with.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thank you for mentioning Jake. We're glad he had the knowledge to help with your renewal questions, and it's lovely to hear you find us a great company to deal with.
Caring staff
Jay was very personable and caring about my dog's cancer diagnosis and he was very helpful generally.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
We're sorry to hear about your dog, and we're glad Jay was caring and helpful when you spoke to him. We'll make sure he sees your kind words, and we're thinking of you both.
Helpful advice from both advisors I…
Helpful advice from both advisors I spoke to who guided me through the renewal process.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thank you for mentioning both of the advisers you spoke to. We're pleased they guided you through your renewal, and we'll share your feedback with them.
Robyn was brilliant
Robyn was brilliant. Really helpful and considerate towards my queries. Thankyou so much
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Robyn will be so pleased to read this. Thank you for telling us how considerate she was with your questions.
Very helpful and efficient
Very helpful and efficient. Thank you.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Helpful and efficient is exactly what we aim for, so it's good to hear. Thank you.
Been with Perfect Pet for 6 years now…
Been with Perfect Pet for 6 years now and would definitely recommend. Very easy to claim and navigate!
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Six years is a long time, so thank you for staying with us and for recommending us. We're really pleased you've found making a claim so easy.
Nancy was very helpful when rang to…
Nancy was very helpful when rang to discuss renewal quote.
She listened, provided information and was able to discuss the situation with her manager.
I was very pleased with the unexpected outcome.
Many thanks.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
It's good to hear Nancy listened and took the time to look into things for you when you called about your renewal. We'll make sure she knows how much you appreciated it.
I rang to pay a missed payment
I rang to pay a missed payment, Jae was very helpful and ask if I needed anymore information regarding my pet insurance,
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
We're glad Jae was so helpful when you called, and that you were asked whether there was anything else you needed. Thanks for letting us know; we'll pass this on.
Scam - Avoid at all costs
Scam - Avoid at all costs. Refused to pay out £200 treatment for my dog having a UTI claiming it was connected to a previous bladder problem. Vet confirmed they were unconnected. Absolute scam. Happy to take your premiums and then took weeks to find a way not to pay. PLEASE AVOID THIS COMPANY !
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
I'm sorry to read how let down you feel about your claim and the time it took to reach a decision. We can't discuss the details here, but we can see that you have since spoken to a member of our team regarding this matter.
Able to speak to a human being who was…
Able to speak to a human being who was patient and helpful - and who listened. Further someone who tried to help best possible and came up with positive ideas.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Being properly listened to matters, and we're glad you spoke to someone who took the time to understand and look for positive options with you. Thank you for sharing this.
Nancy was really helpful
Nancy was really helpful, nice and efficient on the phone! I really appreciate your help. Thank you! Liv
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thanks so much for this. We'll make sure Nancy knows how much you appreciated her help on the phone.
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