Extremely helpful. Jake actually asked how I was doing after hearing one of my dogs had been poorly and mentioned they care about the owners as well as the pets and if I felt I needed any support they... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I called to get an updated quote as I found a quote cheaper online than the renewal quote. Emily was lovely and helpful and explained because I had not previously claimed it would be easy to match the... Se mere
Spoke to James today regarding my pet insurance renewal quote. Great customer service agent. He was kind and helpful from the start Well done to James, I feel like a valued customer.
It was quick and easy to get the help I needed. The ai chat bot didn’t have the option I needed but I choose the closest option and Sophie was very aware and sensitive to the fact I had chosen my pet... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Perfect Pet
Skrevet af virksomheden
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Kontaktoplysninger
Warner House, SP1 3TB, Salisbury, Storbritannien
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Fremragende
17 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I rang to pay a missed payment
I rang to pay a missed payment, Jae was very helpful and ask if I needed anymore information regarding my pet insurance,
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
We're glad Jae was so helpful when you called, and that you were asked whether there was anything else you needed. Thanks for letting us know; we'll pass this on.
Scam - Avoid at all costs
Scam - Avoid at all costs. Refused to pay out £200 treatment for my dog having a UTI claiming it was connected to a previous bladder problem. Vet confirmed they were unconnected. Absolute scam. Happy to take your premiums and then took weeks to find a way not to pay. PLEASE AVOID THIS COMPANY !
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
I'm sorry to read how let down you feel about your claim and the time it took to reach a decision. We can't discuss the details here, but we can see that you have since spoken to a member of our team regarding this matter.
Able to speak to a human being who was…
Able to speak to a human being who was patient and helpful - and who listened. Further someone who tried to help best possible and came up with positive ideas.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Being properly listened to matters, and we're glad you spoke to someone who took the time to understand and look for positive options with you. Thank you for sharing this.
Nancy was really helpful
Nancy was really helpful, nice and efficient on the phone! I really appreciate your help. Thank you! Liv
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thanks so much for this. We'll make sure Nancy knows how much you appreciated her help on the phone.
Robyn was polite
Robyn was polite, efficient and really helpful
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Polite, efficient and helpful: Robyn will be really pleased to hear that. Thanks for taking a moment to tell us.
Really helpful lady talked me through…
Really helpful lady talked me through my renewal for my pet insurance. She was very knowledgeable and charming to deal with
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
What a kind review. We're pleased our colleague made your renewal easy to follow, and we'll pass your comments on.
Excellent customer service from Paige
Paige was really helpful today and completed my claim form for me over the phone. She totally understood that I'm not Internet savvy and talked me through the process with lots of patience.
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Paige will be delighted to read this. Not everyone wants to do things online, and we're pleased she took the time to go through the form with you over the phone.
I’ve been insured with perfect pet for…
I’ve been insured with perfect pet for 2 years now. My monthly premium for my 3rd year was significantly higher than previous years.
Called them and they were able to reduce this for me.
Very helpful customer service and a cracking policy for the older dog
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thank you for calling us about your renewal, and for the kind words about the team. It's lovely to hear you're happy with your policy for your older dog.
Ella was very supportive and precise…
Ella was very supportive and precise with the information I needed.
It was nice to talk to someone who cared about the death of my little dog , because it’s not been easy since I lost her.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
We're so sorry for the loss of your dog. It's clear how much she meant to you, and we're glad Ella was able to offer some support at such a hard time. We'll share your kind words with her.
Made easy change of address
Got through straight away
Jae was very polite and my change of address was made very quick and easy
Thank you
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Getting through straight away and having it all sorted quickly is just how it should be. We'll make sure Jae sees your thanks.
Great customer service on live chat
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thank you for the five stars. We're glad our live chat team looked after you so well.
Absolutely awful company
Absolutely awful company, do anything not to pay out. Horrific service. Avoid this company at all costs..!!
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
I'm sorry to read this. It's clear you're very unhappy with how we've dealt with you, and we'd like to understand what has happened. Please contact us by replying to the message we have sent you via TrustPilot directly.
Jae was really helpful and explained…
Jae was really helpful and explained everything clearly
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Clear explanations make such a difference, so we're glad Jae was able to help. We'll pass your comments on to him.
James the adviser was very helpful
James the adviser was very helpful, explained the different options and policies and came up with a solution that suited me perfectly
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thank you for mentioning James. Finding the option that suits you is exactly what we'd want from a call, and we'll let him know he made the difference.
Absolutely brilliant service
Absolutely brilliant service couldnt have been more helpful and dealt with my concern in minutes. Thank you so much
5* customer service
No long call wait either answered straight away
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
We're delighted your call was picked up straight away and your concern was dealt with in minutes. Thank you for the lovely feedback; it will be shared with the team.
Able to negotiate a new deal days…
Able to negotiate a new deal days before renewal and a better price. Nancy was very helpful and great customer service.
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
We're pleased Nancy was able to help before your renewal and that you were happy with how she looked after you. Thanks for letting us know.
Robyn answered all the questions I…
Robyn answered all the questions I asked, she was very polite and helpful, I have spoken to Robyn before and she is always very helpful. Thanks. Keeps coming up as Mrs Langley which is my elderly mother, the policy is in my name Joanne Riley
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Thank you for these kind words about Robyn. It's good to hear she's been so helpful each time you've spoken. You've also mentioned that the name showing on your account isn't right, and we'd like to get that looked at. Please get in touch by replying to the message we have sent you via TrustPilot so we can check it with you privately.
Call answered promptly and problem…
Call answered promptly and problem resolved
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Quick to answer and problem solved: glad that's how it went for you. Thanks for the five stars.
Excellent customer service
Excellent customer service. Paige was very friendly and helpful, and knew all of the answers to my questions. It definitely helps to have a great member of staff such as her during times of stress with my pet.
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
Getting in touch about your pet can come at a worrying time, so it means a lot to hear that Paige made things easier. Thank you for letting us know, and we'll be sure to share this with her.
Lovely man called James took my call
Lovely man called James took my call. Very helpful, very polite and friendly. Dealt with my query well. 👍🏼 Good job James 🙂
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Perfect Pet
What a lovely message for James. Polite, friendly and helpful is just how we'd hope every call goes, and we'll pass this straight on to him.
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