PCS Wireless Anmeldelser 214

I traded in my pristine condition Pixel 7 Pro (kept in a well protective case, with a screen protector applied from day one). I was offered £540 trade-in value against the purchase of the new Pixel 9 Pro for £999 on 4th November 2024.

When I placing the order, PCS Wireless state that depending on the condition they believe the trade-in is after their assessment...they may offer as low as 75% of the price quoted, in my case that was £405.

The trade-in kit (which arrived a day after my new Pixel 9 Pro was delivered) had step-by-step instructions on how to prepare my Pixel 7 Pro for trade-in.

I sent my Pixel 7 Pro on 6th November 2024, they acknowledged recipient on 8th November 2024. They then confirmed that they would accept my phone for the FULL £540 trade-in value on the 12th November 2024. Payment already showing in my bank account today 13th November 2024, even though they said that it can take up to 15 days.

Great communication from PCS Wireless throughout via email to keep me updated with my trade-in.

Amazing service, I had no problems whatsoever. Very happy experience personally. I'll definitely be using this service again in the future when I buy my next Pixel.

I thought I would write a review of my trade in got accepted, and it just has.
Only took 2/3 working days once they received the old phone.

Was quoted £300+ for my pristine pixel 6 pro. Sent it in as trade in against a new Pixel 9 Pro XL.
Was then told they valued it less than 75% the quoted value so sent it back.
Was broken when it came back, would not turn on no matter what I did.
Google would not help, got some awful call centre worker who just repeated herself for over 40mins and wouldn't put me through to anyone else.
Seems like a scam to sell the phones under the illusion you might get money for your old phone. Really not impressed. Used to get good service from Google. No more it seems.

Appreciate others had a poor experience.
Was expecting my phone to get knocked back due to some technicality but amazed to get the full value as quoted in the Google store, maybe Google are keen for iPhone users to migrate.
All in it took less than a week from posting the phone back to having the tradein visible on my credit card.

Es hat alles super gut geklappt. Habe für mein über 5 Jahre altes Huawei P30 den geschätzten Wert von über 310 Euro erhalten. Der Betrag wurde innerhalb von wenigen Stunden auf meinem Konto gutgeschrieben. Bin wirklich mehr als begeistert. Ein großes Dankeschön, dass es in der heutigen Zeit auch noch so etwas, ganz unkompliziert und ohne Haken, gibt 🙏.

I recently bought a Pixel 9 through the Google Store and was sceptical of the high trade-in price offered. I was right to be. After sending off my S22 Samsung in near-mint condition, I was alerted that it was rejected due to 'LCD major damage'. This is not a reflection of the phone I sent at all.

It seems that the whole thing is a scam to boost sales on the Google store, and Google is perfectly fine with that.

Thankfully, I was not reliant on the trade-in value, but if you are to afford your new phone, avoid this scam.

Decided to trade in my phone with a cracked screen through Google, as they were offering a very decent value for a "broken" phone, including a £200 bonus (£281 total).

I didn't think much of it, and I thought my trade-in might even be rejected, after reading about so many people's negative experiences with PCS Wireless on Reddit and Trustpilot.

I just received the full credit for my old phone, and it took them about 10-12 days in total to assess and refund. They also sent me an email when they received it, and there was a fairly basic tracking service to track my phone's journey through PCS Wireless's system.

Pleasantly surprised!

Alles super! Für mein makelloses, 2 Jahre altes iPhone 13 habe ich noch 563 Euro bekommen. Also den ursprünglichen Schätzwert.
Nur die Abholung von FedEx und die Zustellung an PCs Wireless selber war ein Krampf und daher hat sich der ganze Prozess sehr lange gezogen aber sobald das Handy da war hat es keine 2 Tage gedauert bis ich die Gutschrift hatte.

Dal 2012 sono un cliente fidelizzato Google da cui ho acquistato smartphone, smartwatch, cuffie e altri prodotti. Il mese scorso ho deciso di approfittare di una offerta per sostituire il mio pixel 6a (2 anni di vita) con un pixel 8pro.
Nella procedura per la scontistica ho selezionato anche la permuta che mi veniva offerta con una buona valutazione.
Inviato il mio telefono lo stesso è stato rifiutato perché presenta delle ammaccature sulla scocca e bruciature sul vetro. Cosa assolutamente non verificata alla restituzione del telefono, forse lo hanno riparato? Ma grazie.
Insomma, ho perso lo sconto ulteriore perché l'involucro esterno è più importante del contenuto. Mah!!!
Dopo aver letto i commenti qui mi sono andato a rileggere il contratto ed ho capito che è difficilissimo riuscire ad avere la permuta. Quindi mai più Trade in con Google perché non puoi avere nessun confronto sui giudizi con il partner ma solo con dipendenti Google ignari di ogni cosa e senza possibilità d'intervento.

I logged out and factory reset device twice before sending off and PCS claim the device is not factory reset.. and now rejected my claim.

I was hesitant to send in my phone since reading all the negative responses here. Expecting the worst, I recorded full diagnostic checks on the phone before packing it showing all components functional.
However, it worked out fine and I got the estimated value for my old pixel 6. Pleasantly surprised.

I sent my Pixel 7 in pristine condition AND factory restored as per the guide they put in the shipping box.
I also manually removed the device from my Google account, even if the guides do not tell you to do so.
They refuse the trade-in because the device is not factory restored.

I would give 0 stars if I could but sadly I can't.

After buying a new Google Pixel 9 Pro XL from Google Store UK, I posted my old Google Pixel 6 Pro using the trade-in kit that was sent to me by PCS Wireless as instructed with evidence of shipment. Upon seeing no progress on the shipment status on Royal Mail website for 10 days, I enquired it with the Post Office branch, and they asked me to contact Google which I did immediately that day.

Since then, there have been 31 emails back and forth with Google Support. Regrettably, most of the responses I got back from Google Support were templated replies asking me to escalate it with Royal Mail upon consulting with PCS Wireless. I went to the Post Office Branch four times as instructed by Google Support. Each time, Royal Mail informed me that PCS Wireless initiated the return process by purchasing and sending me the returns label and PCS Wireless had a direct business relationship with them as a result. They said I fulfilled my obligation by using the provided kit and handing it to them and they said I would not be able to escalate it with them. They said, because the business relationship is between PCS Wireless and Royal Mail through the purchase, PCS Wireless should contact them immediately using their business account for any further investigation and/or claims process. However, Google Support and PCS Wireless have so far been refusing to accept Royal Mail’s request to be contacted by PCS Wireless.

Avoid at all costs!

Traded in an S21 towards a Pixel 9 Pro and after a very long wait PCS came back with a £0 valuation based on body damage. I believe they're talking about a scuff on the corner but that's cost me a £200 promotional bonus on top of the £150 estimate. I'm returning my pixel and I won't buy from the google store again.

Honestly, I was dreading my Google Pixel 6 trade-in based on the reviews here, but the process was smooth, fast (3 days between sending and appraisal), and I got the maximum estimated trade-in amount. Really can't complain!

I've traded my Pixel 7 for Pixel 9 Pro XL. I've sent the device on Monday, it was delivered on Tuesday (to the Netherlands), I got confirmation that they got my device on Wednesday and on Friday I've received the result - that I'll get the full estimated amount - 347 EUR. On the next day the money was in my bank account.

Achat d'un Google pixel 9 pro et échange d'un Google pixel 6 pro. Suite a l'analyse de PCS Wireless, mon ancien téléphone va être renvoyé car il y aurait un soit disant verrouillage d'activation qui est resté activé sur mon téléphone. Du coup pas de remboursement ni de reprise pour moi. Je contacte le google store qui contacte son fameux "expert produit" de PCS Wireless, mais aucun des 2 ne sait m'expliquer en quoi consiste ce fameux verrouillage d'activation que j'ai laissé sur mon téléphone ni même me donner le mode opératoire pour enlever ce verrouillage... Pourtant j'ai bien un mail de google qui prouve que j'ai fait la demande de restauration des réglages d'usine et donc de tous les paramètres que j'ai pu mettre en place. Une belle promesse de reprise qui se transforme en arnaque !

Same as the other reviews, but my experience went like this:

Bought a new pixel, it was a bit pricey but the trade in brought the price down, or so I thought. My four year old Galaxy Note20 Ultra was apparently worth £350 so I sent it off, in as good a condition as you'll ever see a four year old phone that's never been without case or screen protector.

I really expected to get less than that, it's an older phone, but it was apparently worth zero pounds and sent back for "damage to body". Which is suspicious, what condition are you expecting a four year old phone to be in to be worth £350? A couple of light scuffs is all it takes, apparently. Then I got a follow-up email saying the phone wasn't on the list of accepted devices and THAT'S why it was being sent back.

I received the phone, without the case I sent it in, and now with loads of give and gaps at the sides where they'd removed the back, reattached it and damaged the phone. I complained to Google and they told me a third reason, apparently now there was "internal damage". Convenient.

So I'm left now with a phone I factory reset that is now damaged, no case and the fact that I spent more than I wanted to.

Google's response? £40 store credit. I complained again and got a manager make the same offer. I complained again and was told this was the final resolution. I complained again and now I have a call with manager due this week.

I expect them to be as useless as every person I've spoken to this far.

Be warned, the trade-in is a scam. It's there to signpost a phantom discount that never appears and was never on the cards. Don't DO IT.

Sent a one year old Pixel 7 Pro in a Pixel 9 Pro exchange program with Google.
My pixel 7 pro was pristine, except for 3 screen scratches, one of which had even a tiny piece of glass chipped of, but no actual crack.
Seeing the review around here I feared for some issue but they refunded the full amount initially estimated (408€). The refund occurred within 3 working days of them receiving the phone.

Done a trade in for the new pixel 9 Pro XL with my pixel 6 pro and fit the full amount of the trade in was concerned after reading reviews but they came threw with no problem thanks for a great transaction.