PCS Wireless Anmeldelser 214

Sent a Galaxy A52, PCS claim it's actually a OnePlus phone, and worthless, because they've either lost the phone or didn't even bother to look at it.

Google lied about helping and fundamentally have internal processes that direct them to wash their hands of rejected trade-ins. GDPR request showed Google and myself were told different things from pcs wireless who handled a GDPR request incredibly unprofessionally showing they likely do not have adequate procedures in place.

I've used them twice before without any issue, so it's a shame that they make such a glaring mistake, given that a phone brand can be clearly seen on every phone. More so, I had to press Google support into helping as they kept on suggesting that I take back this mystery phone and try selling it myself, which is absolutely absurd.

I was a bit worried about sending my old Pixel 5 to PCS due to all the negative reviews. I reset the phone to factory settings and sent it off smoothly. I had no issues at all—within 4 days, my phone had arrived, and the money was deposited into my account the next day. Don’t let these reviews scare you; give it a chance.

With the trade-in program offered by Google, I decided to trade in my Google Pixel 3a. To my surprise, it was rejected by PCS Wireless, claiming it hadn't been reset to factory settings. This is simply not true! However, the worst part is not the rejection itself but what happened afterward: when the phone was returned to me, it was no longer functional and displayed the "NO COMMAND" error. They ruined a perfectly working phone!

Phone returned with "screen burn in " there is no burn on my screen my phone was pristine yet they will not pay the trade in offered ,feel like I've been scammed by Google

In the second purchase, I reset the device to factory settings three times: I logged out of my Samsung account, then from Google, and checked the device before sending it. Despite this, PCS Wireless claimed that the device was not factory reset and returned it to me. This is an abuse of customers, as my device was practically new.

The situation is unacceptable.

Like a number of others reported here, I traded a Pixel 6 in superb condition being only a few months old in as part of Google's offer for a new phone. The offer price was £115, on the higher side, but with Google's backing what could go wrong? Received an email today from the Google Store that RCS valued the phone at £0.

Complete SCAM of a company. Please trust these 1 star reviews and do not use. This company is a disgrace. I purchased a phone from Google specifically with the understanding that the trade-in program was a legitimate and transparent process. PCS wireless are dishonest falsely claiming phones are damaged to devalue trade-ins. This raises serious concerns about the integrity of the google trade-in service.

I traded in my pixel watch 2 without looking at reviews and while waiting I stumbled on reviews here and it made me very anxious and also to regret my decision. However today I got an email that a refund for full estimated value is approved. So contrary to most of the reviews mine was positive just that it took them more than 5 business days to review and issue the refund(reason could the be black Friday rush). I hope everyone has same experience.

SPRACHLOS!

Ich habe vor 3 Wochen das Google Pixel 9 Pro bestellt und als Trade-In mein optisch und technisch makelloses Google Pixel 8 eingesendet.
Dieses wurde dann mit 0€ bewertet und an mich zurückgesendet, mit dem Grund „Gehäuse stark beschädigt“.
Das Pixel 8 habe ich dann nach ca. 1 Woche wieder zurückerhalten,
sehr stark beschädigt, wie von PCS bewertet.
Dieses Handy hat meine Hände jedoch makellos verlassen.
Ich habe dann meine IMEI (Seriennummer) geprüft und musste feststellen, dass mir ein anderes Handy zurückgeschickt wurde. Die Seriennummer des Handys stimmt nicht mit der Seriennummer auf meiner Rechnung überein.

Ich habe eindeutige Beweise, dass ich ein anderes Pixel 8 zurückbekommen habe, als ich eingeschickt habe.

Der Google Support beharrt jedoch auf Bilder, die ich vor dem Einsenden vom Handy hätte machen sollen, meine Beschwerde wird also ignoriert.
Diese Bilder habe ich nicht gemacht, denn darauf wurde nirgends hingewiesen und mal im Ernst,
wer hat Bedenken, dass er bei Google oder einem Partner von Google so abgezogen wird?

Ich bin sprachlos @Google,
ich war lange Fan, aber jetzt wird’s wohl Zeit wieder das Handyufer zu wechseln.

Terrible experience, traded in perfect condition Pixel 8 Pro, did the factory reset as required and 10 days later PCS Wireless said value is zero as it was not reset. Google say decision is final and I cannot return new phone for refund. Won't be using either again.

Appalling company. Sent in an apple iPhone in absolutely pristine condition as a trade-in for a new Google pixel (on their official site). Have been informed that it has been sent back due to excessive body damage. This seems like a common complaint, so l can safely assume that the damage wasn't caused in transit. Wish l had checked trustpilot before sending but assumed that anything through the Google site would be legit. Will be instigating legal action but in the meantime am informing anyone DO NOT use this company, absolute scam artists!

Mixed Experience.

Once a Trade it went without any issues.

Few weeks later I sent in Pixel 6 for Promotional Trade In. Phone valued at £89 + £200 promotional trade it. Clearly declared that the phone is cracked which complies with their Terms and Conditions.

2 Weeks later (after the Window I could return newly purchased headset of course) I get an email that phone was valued at £0 because it has cracks.
Well, yes it does, as reported for the valuation.

I'd understand a decrease in valuation, but this feel like deliberate act of not paying up for the promotional trade in.

Think twice before using Google's promotions...

UPDATE
Reducing to 0 starts after receiving my phone back. I sent it 100% working with screen protector on in an original box with all adaptors. Got phone back in a cardboard box, zero padding on it and a broken SIM Tray... No recourse.

Just wanted to leave a review of my experience as I was initially a bit worried reading all these reviews, but I've just received confirmation that PCS have inspected the phone and will pay the full quote of £460 for trading in an old iPhone 12 pro. Sent the phone off last week on Monday and received confirmation today, the following Monday, so the whole process has taken 7 days. They were very quick with dispatching the trade in kit too. I will add the phone wasn't in pristine condition, there were a few grazes here and there, although no cracks. Battery health was also below 80% which most companies like Mazuma won't even pay peanuts for. As long as you are honest and accurate with the condition of the phone I don't think will be disappointed. I see a few of these bad reviews stating their phone is in perfect condition, yet Google won't pay them anything for the trade in. I think a few issues with phones can be internal things like LCD screen bruising you wouldn't ordinarily spot yourself until it's given a full inspection, so if you have an older phone it might be worth getting a diagnostic test done first before sending off to PCS. It's definitely worth taking pictures and a video before sending off to prove the condition of the phone before sending incase anything were to happen in transit. Please don't be put off by the bad reviews like I nearly was, it's worth a go for the potential gains. Especially as my phone was only worth about £200 on eBay, £460 can sit nicely in my pocket now thanks to the boosted trade in quote from Google. I will happily use this service again in the future.

I felt it necessary to write this review as there is lots of negativity surrounding this company. My experience has been absolutely fantastic and I cannot fault it whatsoever. Sent off my Pixel 7 as instructed, they inspected it within the timeframe and the money was back in my account the very same day once they had confirmed their evaluation. As another recent customer has said my phone was in good condition also and I was refunded the full valuation of £435.

Amazing experience trading in my old Samsung galaxy, 3 years use, for the new Pixel. I was a bit nervous after reading the reviews, but decided to give it a try. Easy and quick process, received my quoted refund in 1 week, definitely recommend!

Used it on a recent Google trade in. Have nothing to fault, good communication, prompt and efficient payment.

Traded in my almost 2 year old pixel 7 for a 9pro. 435£ quoted with Google enhanced trade in.

Took all photos and videos of old phone until packaging done with trade-in kit. Effect of reading all negative reviews here😅.

7 days after phone was posted (5 working days) later got a confirmation today that full trade in value is accepted.

Waiting time was a nightmare. Especially after going through negative reviews. Glad it all worked out for me.

Note: My phone condition was good. Not immaculate.

I've used PCS to trade in a device via the Google Store three times now. Each transaction has been very smooth and I received the full valuation.

Man hat mir beim Kauf eine Google pixel 9 pro xl für mein altes iPhone 15 pro max 128gb einen Betrag zwischen 675-871 Euro angeboten. Nach 5 Tagen hatte ich die Rückmeldung, dass mir 871 Euro erstattet werden, das Geld war noch am selben Tag auf meinem Konto. Ganz klare Empfehlung für mich. So viel hätte ich bei Kleinanzeigen niemals mehr für mein altes iPhone bekommen.

I worked here two years the company was terribly manned by an ex police officer who would lie and do anything to manipulate you to get what he wanted out of you and would not stop telling you daily that he was ex police. Very shady trade in process cant go into specifics. woman running google has childish tantrums and meltdowns over nuffing and talks about her colleagues behind there back.