The technical support team helped me with the issue. My account was blocked during a payment, but after asking some clarifying questions, the problem was resolved and my account was unblocked.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
For some reason you guys cant see most the emails i send you, could you let me know if you just recieved my email with the informations? P-10277967, also please the account number do you mean account... Se mere
Virksomheden har svaret
Comprei uma licença no g2deal.com e fiz o pagamento por PIX a intermediária foi a Paymentwall. A g2deal alega que o pix não entrou, inclusive me enviaram email com print do sistema informando que esta... Se mere
Virksomheden har svaret
Absolute dog shit experience. Worse experience ever with this payment processor. I tried to make a $10 purchase and i had to jump over so much invasive ID verification ever. Took over a week to resolv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Paymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.
Kontaktoplysninger
San Francisco, USA
- support@paymentwall.com
- www.paymentwall.com
3,2
Middel
263 anmeldelser
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Hello
Hello. The funds for the subscription were credited to my card. Thank you for your understanding and cooperation.
13. juni 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Lassariya,
Thank you for your kind words and for awarding us a 5* rating. We're happy to hear about your fantastic experience with us.
pitiful and arrogant customer service
they refused my merchant account telling me: Our decision is based on many factors because we have certain criteria to take into account in our reviews.
I have asked them 5 times what factors they considered in denying my access so they could correct the issue and reapply, but they keep repeating the same answer: Our decision is based on many factors because we have certain criteria to take into account in our Comments.
Their customer service is lousy and unhelpful. I had to give them a bunch of personal information that they used who knows what.
I simply abandoned my application at their payment gateway. Don't waste time with them.
26. maj 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Alexandre,
We have located a sign-up account that wasn't completed 6 years ago. Could you confirm if this is the account that you were referring to?
You may send us an email via merchantsupport@paymentwall.com to clarify your concern.
Thank you!
Thank you for your assistance. Your quick response time and attention to detail sets a high standard for everyone around you.
20. maj 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Nadia, our priority is to resolve inquiries as soon as possible. We appreciate your time in providing us with a positive review. For any payment-related concerns, feel free to reach out to us anytime.
Days ago I sent them messages to solve…
Days ago I sent them messages to solve a problem with a blocked payment system and no one answers. It seems like they don't even care.
7. maj 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Sandro,
We tried reaching out to you requesting more information to better assist you with your problem, however, we have received no replies.
A blocked payment system can be due to many reasons including your location, the payment system availability from the website .. etc. Therefore, to investigate your concern further, we will need you to provide us with more information.
It took quite a bit of time before…
It took quite a bit of time before getting verified for a payment system that I was blocked from but never the less, they managed to fix my problem and got unblocked
21. april 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
We appreciate hearing positive feedback from you. You can always reach out to us for any payment-related concerns.
Nice follow-up...
Nice follow-up from them when i had issues with recharging for Wolfteam, Paymentwall team is very helpful, and I hope they will be this helpful in the future. Love the service. Keep it up !
10. april 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
We appreciate your time in providing us with a positive review. For any payment-related concerns, feel free to reach out to us anytime.
Disappointing Experience with Paymentwall Service
I am deeply disappointed with the level of service provided by Paymentwall. Despite promptly supplying all the requested information in response to their email #189466526, their support team has been utterly unhelpful.
Not only did Paymentwall fail to address my concerns, but their lack of assistance has left me feeling frustrated and inconvenienced. It is unacceptable for a service provider to ignore customer inquiries, especially when all necessary details have been provided.
I expected better from Paymentwall, but sadly, their inability to resolve issues and provide adequate support has severely tarnished my opinion of their services. I strongly advise others to reconsider using Paymentwall until they improve their customer support and responsiveness.
30. marts 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Eren,
The decision to cancel the services was based on the provided information by the merchant. We have reviewed and communicated your concern again with the merchant.
We will be updating you via ticket R-9175801.
It took a while but they did it! GJ!
I was on the verge of giving up on asking for help for my problem of my account getting blocked for a certain payment system. However, after a day or 2, they managed to fix my problem, they didn't gave up on me. Thank you!
P.S please reply to my mails so I don't give up the next time I ask for help! xD
22. marts 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Xutian,
We appreciate your time in providing us with a positive review. You may check your ticket R-9154681 as we have responded to your inquiry.
Good and reply fast
2. marts 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Wild,
Resolving inquiries is our top priority. We appreciate your time in providing us with a positive review. For any payment-related concerns, feel free to reach out to us anytime.
Verkäufer ignoriert Problem, Paymentwall bietet keinen Support
Bezahlt für Leistung, die nie erbracht wurde:
- Verkäufer bot schlechten Service, war kaum erreichbar.
- Nach erfolgloser Kontaktaufnahme wandte ich mich an Paymentwall.
FAQ versprach Hilfe, Realität war anders:
- Paymentwall priorisiert scheinbar Verkäufer, nicht Käufer.
- Trotz klarer Beweise für mein Anliegen ignorierte der Verkäufer das Problem.
- Nach Kontaktaufnahme durch Paymentwall blieb es still.
Fazit:
- Paymentwall bietet im Konfliktfall keinen ausreichenden Schutz für Käufer.
- Plattform unternimmt keine aktiven Schritte, um faire Lösungen zu fördern.
- Sehr enttäuschend, ich werde Paymentwall in Zukunft nicht mehr nutzen.
Verbesserungsvorschläge:
- Aktivere Rolle von Paymentwall bei Streitigkeiten.
- Festlegung klarer Richtlinien für faire Lösungen.
- Bessere Kommunikation mit Käufern.
Edit:
Unfassbar! Paymentwall hat unter meine Bewertung geantwortet und dabei den Namen des Verkäufers preisgegeben.
Datenschutz? Fehlanzeige!
Zudem zeigt die Antwort von Paymentwall, dass sie die Situation nicht ansatzweise verstanden haben. Die fadenscheinige Begründung des Verkäufers wird einfach akzeptiert, obwohl sie nur für einen Bruchteil der Probleme verantwortlich ist.
Offensichtlich steht Paymentwall blind auf der Seite des Verkäufers, anstatt den Käufer zu schützen.
Schade, dass es keine 0 Sterne gibt. Diese Bewertung ist mehr als gerechtfertigt.
26. januar 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hallo Ninpo,
Der Traffic-Bot konnte den Dienst bereitstellen, aber Ihre Sitemap ist nicht voll funktionsfähig. Außerdem wurden Alternativen für eine optimale Kompatibilität bereitgestellt. Dies führte dazu, dass die Website Ihren Rückerstattungsantrag ablehnte.
Wir koordinieren uns mit Traffic Bot, damit dieser Ihnen eine alternative Lösung anbieten kann. Setzen Sie Ihre Kommunikation mit uns über Ticket P-9021284 fort, um Ihnen bei der Lösung Ihres Anliegens zu helfen.
fizeram um bom trabalho em solucionar…
fizeram um bom trabalho em solucionar meu pagamento, responderam em menos de 7 horas, e resolverem em menos de 3 dias.
21. februar 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Oi, resolver questões é a nossa principal prioridade. Agradecemos o seu tempo em nos dar uma avaliação positiva. Para quaisquer preocupações relacionadas ao pagamento, você pode entrar em contato conosco a qualquer momento.
NOT APROVING MY PROJECT!!!
everithing was goinng fine until they told me they would comunicate with me and aprove my project, it has been over 2 work weeks and no reply or aproval I really need the aproval of my project and there is no reply
31. januar 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Juan,
We can see that your business model check ticket was submitted on February 12th, even though the Paymentwall account was made on February 5th. Let us clarify that business model checks are conducted only after submitting your project for review.
As for your business model review status, we need a working website URL to review your project, as requested on your business model check ticket #1013341.
We're following up with you to get this information soon. Once we have it, we'll jump right on your review.
Shockbyte Refund
My Shockbyte refund has already been processed but they have not answered via email!!!
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Geo,
The refund of your payment to Shockbyte with transaction number w325096296 for 23.99 USD was processed on 13-Feb-2024. This was also shared through your ticket P-9038017.
Kein support Finger weg !!!!!
Nach langem warten endlich die Lösung und Klärung. Konto wurde ausgeglichen und bezahlt meinerseits. Gestern dann endlich langersehnte Nachricht das ich mein Konto wieder entsperren lassen kann und somit ich den Account wieder bekomme.
Dennoch sollte man am ganz viel Geduld mitbringen, denn leider dauern bei bestimmten Mitarbeiter ewig die Antworten bis zu 2 Wochen bis man was erfährt.
28.12.2023 bis 14.02.2024 ist zu lange einen für Support. Danke an die freundliche Hilfe die sich "dann" meinen Fall angenommen hat und schnell geholfen hat.
-----------------------------------------------------------
Ich habe einen Betrag von 9,99 überwiesen über Paymentwall für einen anderen Service, einem Service den ich Jahre nutzte und vertraute. Das der Support allerdings so mies und schlecht ist wusste ich bis Dato nicht. Meine Zahlung wurde das erste mal abgelehnt und das kam als Gutschrift wieder zurück. Mein Konto war gedeckt also Fehler vom Payment System. Seit 28.12.2023 versuche ich mit dem Support zu kommunizieren was allerdings unmöglich ist da keine akkurate Lösung kommt. Habe nochmal überwiesen am 11.01.2024, Kontoauszug dargelegt so wie man es von mir verlangt hatte, mit Ausweis von mir und seit dem absolute Funkstille. Deswegen wurde mein Account nun eingeschränkt und kann keine weiteren Einkäufe wegen Paymentwall mehr tätigen ! Danke für nichts !!! Über Jahre nie Probleme gehabt und nun habe ich wegen System Fehler einen Account wofür der Service war mit dem ich nichts mehr machen kann !!! War für eine VIP Mitgliedschaft die nun kaputt ist! Und dann auch nur auf Englisch, wäre toll wenn man Deutsche Hilfe bekommt.
-------------------------------------------------------------
Da man hier nicht antworten kann dann schreibe ich hier weiter:
EDIT : Antwort über Email vom Support am 18.1.2024 Man konnte keine Zahlung im System finden. Mein Betrag wurde am 17.1.2024 von einer belgischen IBAN wieder gutgeschrieben. Der Witz an der Sache ist das ich diese IBAN für meine Überweisung am 11.1.2024 gar nicht benutzt habe. Sondern die IBAN wo sonst alle meine Zahlungen von meinem Konto abgebucht wurden!!! Habe zurück geschrieben Paymentwall soll mir eine IBAN geben damit endlich richtig bezahlt werden kann?!! Vom Support bekommt man ja keine IBAN mitgeteilt, denn da habe ich oft genug angefragt, mehrere Tickets erstellt gehabt, weil man keine Hilfe bekam, sondern ich bekam immer nur den Verwendungszweck mitgeteilt....
UPDATE:
Am 29.1.2023 bekam endlich mal ich Mail. Habe dann zum 2. mal meine Ausweisdaten zugeschickt weil man mir erst da mitgeteilt hat das ich für Zahlungen gesperrt bin aufgrund einer Fehlbuchung. am 31. habe ich nochmal alles hingeschickt dann am 7.2.
Heute haben wir den 11.2. und immer noch keine weitere Antwort ob ich nun freigeschaltet bin oder nicht das man endlich bezahlen kann.
FAZIT:
Das ist absolut kein Support, das ist reine Datenkrake !!! Support kennt man unter 24 bis 48 Stunden Wartezeit aber keine Wochen Bearbeitung bzw. gar keine Bearbeitung die zufriedenstellend ist, man muss mehrmals vertrauliche Daten schicken was absolut unverständlich ist !!!
28. december 2023
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hallo Milena,
Ihr Konto wurde eingeschränkt, da Sie Ihre Zahlung für die Transaktionsnummer w322955697 noch nicht beglichen haben. Setzen Sie Ihre Kommunikation mit uns über Ticket R-9008414 fort, um Ihr Anliegen zu klären.
order SK202312251810335304
order SK202312251810335304
the seller cancelled my order but does not give me refund
25. december 2023
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Tony,
The payment method you used is nonrefundable. Therefore, your refund request cannot be processed. Contact the website directly at 'service@scdkey.com' for alternative options.
Problems with payment
I am very grateful to the programmers from PaymentWall for their quick response and solution to my problem in the shortest possible time.
3. december 2023
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Victor,
Resolving inquiries is our top priority. We appreciate your time in giving us a positive review. For any payment-related concerns, you may reach us anytime.
Beware of Paymentwall: A Cautionary Tale of Unfulfilled Payouts
Update: I received the payout on 24.11.2023 after two years of communication with them. I must state that they are not scammers and will ultimately make your payout. However, the Paymentwall team needs to fix their financial relations with their customers as it is frustrating that payout takes such an incredibly long term.
I feel compelled to share my extremely negative experience with Paymentwall, hoping it might prevent others from facing similar frustrations. For over two years, I've been struggling with this company to receive a payout that was rightfully mine. The process has been nothing short of a nightmare.
Initially, they assured me that the payout was processed, but to my dismay, the funds never arrived. Repeated inquiries were met with the same response: they claimed everything was sent from their end. This dragged on for three agonizing months. When I requested concrete proof in the form of an MT103 transfer document, what I received was a shoddy PNG file filled with random numbers. My bank manager confirmed my worst fears: the document was a blatant fake, and no such transaction ever existed in their system.
It's important for potential users of Paymentwall to understand the risk involved. My case, inquiry #873962, opened on October 28, 2022, is a testament to their inefficiency and possibly dubious practices. As of now, they have failed to process the final payout. This experience has left me not only financially strained but also deeply disillusioned.
In conclusion, I urge extreme caution if you're considering using Paymentwall for your transactions. Be prepared for the possibility of not receiving your money. It's a risk that, in hindsight, I wish I hadn't taken.
22. november 2023
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Vitalii D,
An error due to an incorrect beneficiary name was encountered during the initial payout resulting in it not going through successfully.
This has been rectified by shortening the beneficiary name and having resent the funds. The bank slip was sent through your ticket #873962 for your reference.
The funds should arrive within the next 7 business days from the transaction date which is 24-Nov-2023. In case you still do not have it after the said time frame, let us know through your ticket so we can help you resolve your inquiry.
Service Client pas dynamique / Réponse trouvée.
Bonjour,
J'ai mis une étoile, car le service client laisse à désirer.
Je vous explique pourquoi.
Je voulais prendre des Acoins sur la boutique du jeu Black Desert et apparemment il fallait d'abord faire validter son compte par cette entreprise qui gère le côté transaction financière entre les clients et le jeu.
Celà fait 2 jours que j'ai laissé 3 mails avec pour demande de bien vouloir entamer la procédure de validation de mon compte mais vous savez quoi ?
AUCUNE REPONSE.
Venez pas me dire que vous avez eu un grand flux de requête, parce que 2 jours à attendre c'est quand même long.
Je changerai cet avis après que ma demande soit prise en compte.
Merci de faire le nécessaire dans un brief delais.
-----------------------------------------
Mon compte a été créé dans une région hors EU. Je ne peux donc pas effectuer d'achat.
Merci.
23. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Salut ange,
Black Desert Online (NA/EU) traite uniquement les paiements pour les régions d'Amérique du Nord et de l'Union européenne. Aucun mode de paiement n'est disponible au Bénin.
Contactez-les sur https://support.pearlabyss.com/Support/Start/Index/PC pour vérifier les versions du jeu disponibles dans votre pays/région.
Issue Settled
The customer service is great, although it is a rigorous process of sending proofs for verification, this just shows how tight their security is. Cards I've been purchasing through them have been wonderful and would get them within minutes. Keep up the good work!
18. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi E Mina,
We appreciate your time in giving us a positive review. We follow strict procedures to ensure that your personal and financial information remains secure. For details, visit this link https://www.paymentwall.com/privacypolicy.
For any payment-related concerns, you may reach us anytime.
Bought a optifine & few years later
Bought a optifine & few years later, couldn't find my receipt. asking me to get a receipt for a proof to change email or refund & they won't let me. Be careful. I am very pissed & angry.
10. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Paymentwall
Hi Robert,
Your ticket number and email address are needed to locate your payment. We reached out to you to gather the needed information, however, you did not respond.
Optifine is in charge of any account-related concerns and refunds as we only process payments for their website.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.