Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The technical support team helped me with the issue. My account was blocked during a payment, but after asking some clarifying questions, the problem was resolved and my account was unblocked.

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

For some reason you guys cant see most the emails i send you, could you let me know if you just recieved my email with the informations? P-10277967, also please the account number do you mean account... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Comprei uma licença no g2deal.com e fiz o pagamento por PIX a intermediária foi a Paymentwall. A g2deal alega que o pix não entrou, inclusive me enviaram email com print do sistema informando que esta... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Absolute dog shit experience. Worse experience ever with this payment processor. I tried to make a $10 purchase and i had to jump over so much invasive ID verification ever. Took over a week to resolv... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Udbyder af e-handelsløsninger

Oplysningerne kommer fra forskellige eksterne kilder

Paymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.


Kontaktoplysninger

3,2

Middel

TrustScore 3 ud af 5

263 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 80 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Paymentwall it's Amazing

Paymentwall it's amazing, not only because they have a great 24/7 customer service, but is the only company that have a vast local payment solutions, such as PIX, UPI, Nequi and more really helped my business grow. I real recommend this if you want to expand globally.

1. februar 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Luis,

Thank you so much for your positive feedback! We strive to provide the best customer service and are glad to hear that we succeeded.

Bedømt til 5 ud af 5 stjerner

Amazing experience!

They processed my payment instantly. I received an email confirmation right away and it is details. I’ll definitely use this again for my future payments :)

25. januar 2025
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi David,

We appreciate your positive feedback!

Bedømt til 1 ud af 5 stjerner

Helpless support

They just blocked my payment. It's been almost a month since I submitted a request to support, and there's still no response. I wonder if they're even working on it.

8. januar 2025
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We'd like to apologize for the experience.

Our team has reached out to you via ticket #9639145. Kindly reply to our email so that we could proceed with the investigation.

Looking forward to be of assistance.

Thank you.

Bedømt til 1 ud af 5 stjerner

Ficaram com o meu dinheiro

Comprei uma licença no g2deal.com e fiz o pagamento por PIX a intermediária foi a Paymentwall. A g2deal alega que o pix não entrou, inclusive me enviaram email com print do sistema informando que estava pendente, entrei em contato coma paymentwall pelo e-mail e até hoje não me responderam, fiquei no prejuízo. Pedido: G2D202411010206131813_1 valor R$ 165,92

31. oktober 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We'd like to apologize for the experience.

Our team has reached out to you via ticket #9631124. Kindly reply to our email so that we could proceed with the investigation.

Looking forward to be of assistance.

Thank you.

Bedømt til 1 ud af 5 stjerner

not convenient

very inconvenient.

22. december 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We tried reaching out to you requesting further information to assist you better and investigate your concern, however, it was not successful.

Can you contact us by opening a support ticket or emailing "merchantsupport@paymentwall.com"?

Thank you.

Bedømt til 1 ud af 5 stjerner

terrible do not use

terrible do not use. They were asking for ID and receipt as my payment is on hold. i went and sent all information and when verified, they told me that the transaction was cancelled and refunded. i will be getting my money back in 7-10 days and my previous transaction's payment deadline is literally tomorrow. geez thanks for the fast refund, they couldn't just put the transac on hold.

22. december 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We tried reaching out to you requesting further information to assist you better and investigate your concern, however, it was not successful.

Can you contact us by opening a support ticket or emailing "merchantsupport@paymentwall.com"?

Thank you.

Bedømt til 1 ud af 5 stjerner

Paymentwall is awful DO NOT USE.

I had an issue with the administrators of Warmane refusing to lift a fake ban after it was supposed to expire so I forced a chargeback from a donation I had previously made through my credit card company (which that got their attention and the ban was finally lifted) then Paymentwall decided to block me from using them for "Fraudulent Activity" and made me send all sorts of personal information to them (They made me send it unsecured over email on the open internet btw via email). I redacted a lot of my personal info with windows paint though and finally they removed the lock. What a terrible, awful headache of a process to go through. It should of never escalated to this complete nonsense.

EDIT: The only reason they are asking for my information about this is so they can figure out what my account name is and then punish me for writing a negative review. I tried contacting Trustpilot about it and they wouldn't do anything. I am terribly scared of what they will do to me and my account if I provide them details about this. Them even trying to link this to my account so they can punish me is further evidence of just how terrible these people are. This is the payment processor for donations on the WarMane private wow server by the way. They're trying to find the transaction ID so they can ban my warmane account. Reviews should be anonymous without fear of the repercussions. Trustpilot will not allow that.

9. december 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We tried reaching out to you requesting further information to assist you better and investigate your concern, however, it was not successful.

Can you contact us by opening a support ticket or emailing "merchantsupport@paymentwall.com"?

Thank you.

Bedømt til 5 ud af 5 stjerner

Slow Response and for my complaint

I Paid for game online but can't recieve the coin game.

My payment is success and i have the information from the bank in my email.

Ticket Number :
P-9509365
P-9509386

Order Number that im pay :
8992010109271364

Already sending the email, but the feedback is worse.
Im Already give the detail of the API Gateway from the merchant that i paid to your system (paymentwall).
=================
Update
=================
You guys amazing, fast for resolved my problem.
I hope you'll doing fascinating job to resolve other ppl problem.

Thank you so much guys.

16. november 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We have looked in to the ticket numbers that you have provided. We have confirmed that the payment you made was successful.

Thank you.

Bedømt til 5 ud af 5 stjerner

Hallo

Hallo
Hat alles gut geklappt jetzt.
Vielen Dank ! :)

5. november 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hallo Ramona,

Wir möchten uns aufrichtig für Ihre Erfahrung entschuldigen.

Wir haben die von Ihnen in unserem Ticketsystem eingereichte Anfrage beantwortet und sind bei der Händleranfrage und -lösung auf eine Verzögerung gestoßen.

Ihr Konto sollte jetzt entsperrt sein und Sie sollten den von Ihnen getätigten Kauf erhalten haben.

Danke schön.



Bedømt til 1 ud af 5 stjerner

IMVU Rückbuchung

This company is a disgrace.

I have sent several tickets to this company and they should please send a chargeback to 3D Chat IMVU otherwise I will not get my account back.

You are constantly ignored there and tickets are simply closed.

What a scam.

31. oktober 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We tried reaching out to you requesting further information to assist you better and investigate your concern, however, it was not successful.

Can you contact us by opening a support ticket or emailing "merchantsupport@paymentwall.com"?

Thank you.

Bedømt til 1 ud af 5 stjerner

YOU ARE ALL DIC******

These guys are terrible. They blocked my cards for no reason and made me send all of these photos of myself and of sensitive information to “verify” although I had already used hundreds of times. Them said they lifted restriction but on a card number that does not belong to me… BUT I WAS STILL BLOCKED FROM MAKING PURCHASES

27. oktober 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We tried reaching out to you requesting further information to assist you better and investigate your concern, however, it was not successful.

Can you contact us by opening a support ticket or emailing "merchantsupport@paymentwall.com"?

Thank you.

Bedømt til 5 ud af 5 stjerner

Good experience with refund

I provided them with all of the information they needed to process my refund, and they took care of it with no issues. Would be glad to do business with them again.

20. september 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Leitet Zahlungen nicht weiter

Das Unternehmen weigert sich eine Zahlung über Paypal an den Empfänger weiter zu leiten, verlangt hierfür Kopien von Ausweisdokumenten.
Wenn siw wenigstens die Zahlung stornieren würden, aber nicht einmal das.

11. august 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Michael,

We tried reaching out to you requesting further information to assist you better and investigate your PayPal concern, however, it was not successful.

Can you contact us by opening a support ticket or emailing "merchantsupport@paymentwall.com"?

Thanks!

Bedømt til 1 ud af 5 stjerner

Paymentwall refuses to pay your money…

Paymentwall refuses to pay your money and keeps it withheld
without reason, unserious company, a scam.

Still waiting my payout...

25. juli 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi,

We tried reaching out to get more details about your complaint but couldn’t connect.

Could you please contact our Merchant Support team at merchantsupport@paymentwall.com so we can assist you?

Thanks!

Bedømt til 5 ud af 5 stjerner

Super fast simple

Super fast simple, clear communication and a team doing exaclty what they say at a quick pace!
Full marks±!

19. juli 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Peter,

Thank you so much for your positive feedback! We strive to provide the best customer service, and we’re glad to hear that we succeeded.

Bedømt til 5 ud af 5 stjerner

Very helpful customer service

Very helpful customer service, quick to respond and resolve my issue. Thank you very much!

4. juli 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Brim,

We appreciate your positive review. We are striving to provide excellent customer support. Let us know if you need further support with your payment account.

Bedømt til 1 ud af 5 stjerner

Uncommunicative and unresponsive customer support

I use Paymentwall is used for an online game that I play which has 3 subscriptions:-
Player1
Player2
Alliance
I wanted to cancel my alliance subscription and take out just the two player options. Paymentwall decided to cancel all my subscriptions and apply to the game for a refund I dont want. When I try to explain the issue they firstly replied with the wrong information and now dont reply at all.
The subscription that I wanted to cancel is still showing as active, so now I am stuck because their customer service is ignoring me - wonderful !!

13. juni 2024
Uopfordret anmeldelse
Paymentwall-logo

Besvarelse fra Paymentwall

Hi Karen, we have located your payment account and we sent you a response last July 1st, 2024.

It also appears that there are no active subscriptions on your account.

We have also sent you another email response to the same ticket inquiry.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere