Pauls Hair World Anmeldelser 

I purchased iyrs before from Paul. Then came across company online again
Hairpiece was a real quality bargain service speed very fast and updayed love the choice and styles highly recommended packed lovly receipt and card shall be purchasing again for sure Thanks Paul's hairworld a gem for sure

I am Regular Customer with Pauls hair company more than 3 years old. They are one of the best and most trusted hair company extensions in the uk. I recommend to try once.

I bought hair extensions 5 weeks ago and paid £149, the hair is now really dry and matted and i cannot even get a brush through it, i have since then contacted the Manchester Arndale branch and have emailed the complaints email numerous times with no reply, i go on holiday Saturday and now have to wear matted extensions as i cannot afford anymore. Think its beyond a joke how i have emailed pictures and emailed the company 4 times now with no reply. This has made me feel so down and insecure as my hair is a big thing for me, i feel like i have wasted my money and now i cannot even get an answer back of them.

Ive been a loyal customer of Pauls for almost 24 years, yes 24 years from when he had a small store in the Arndale Market to Oldham St
However since the fire and the opening of the shop in the Armadale Center which has now moved up stairs, I have found what used to be ok customer service is now atrocious customer service, first you walk in you go to the counter , there is no acknowledgement, fair enough if they are busy serving someone, but they should acknowledge you and say I will be with you in a minute or look see if they can get a member of staff to come over to assist you .
While I was waiting I saw the staff taking hair out of fresh new packets and placing it next to or against customers hair to see if it matched
The staff where doing this with several packets of hair against customers hair, then ( wait for it )
They placed the hair that they put against a customer hair back into the packets for people to buy . This is disgusting and unhygienic!!!!! What if the customer had lice ????? Secondly if I have to pay over £100 for hair , I want a brand new fresh packet of hair where the packaging has not been open or placed against someone dirty hair .
This brings now to whe I eventually got served 40mins later , I asked for the Velvet Remi who’s is what I always buy when the child presented me with the packet there was hair hanging out of it like it was used to match someone’s hair ,
I told the child that I do not want this one because it was open and I want my 100% not 5% The child then went on to say this is the last one , told her that can see 3 packets behind her, she rudely placed them on the counter angrily ( obviously didn’t like been caught out for lying and being lazy ) Not even a sorry I didn’t notice them there , I paid for them get my receipt and said thank you , However she wasn’t interested she rudely walked away.
Now this has not just happened to myself as I have been in there waiting to to be served and witnessed other customers being treated in this disgusting manner and being told something isn’t in stock when clearly it was.
Your staff need retraining and need to shape up and be more professional. And for the sake of hygiene they should not be opening packets of hair placing it against customers hair and then putting it back inside the packets for other customers to buy .
I really hope things improve, it would be sad to see such a once was a good place to buy hair products being let down buy your staff !!
Paul needs to make more a presence in his store . Peace .

bought a unprocessed 100%Brazilian hair extensions on Thursday and for my disappointment the worst hair I ever bought never buy my hair from there again .

Reply to your response today you have put to check the product description. I screen shot it at the time of the complaint which does not state single or double drawn so you would not know. I have just checked it again today on the website and coincidently it has now been updated to say single drawn. So why would this be. Is this because you have realised your customers are not being informed correctly!!! The whole point of purchasing online is to make it less time consuming and less stressful. Which has totally been the opposite on this occasion. I would not have expected to have to go into a store to make sure the product I was purchasing was correct. I would expect this to be correct on the the website description.

Further to the reply from pauls hair world there was no description that said that the extensions were single or double drawn so are you meant to be a mind reader. This should be stated in the description. To be told after purchasing to next time purchase double drawn is great. Again if they stated on the website which they don't. They also said they would have exchanged or refunded if I had not sewn them together. As the extensions are so long they need to be cut and sewn together so you would not know the thickness until this is done. I can not wear them due to the poor quality. £70 down the drain. Again i was not sfter a refund nust an exchsnge. I would advise not to purchase from there and shop else were if you want quality and service .

Helpful and friendly staff
Exceptional coustomer service
High quality hair products for low prices
All staff were welcoming and knew their stuff about hair!
Clean and well organised
All in all one of the most exceptional shops I've been to in a long while :)

Been having my weave fitted as Pauls Arndale store for a while now, from various girls however today I had it refitted by Sam. She's done an amazing job and is the only one who's managed to blend my naturally short hair in with the extensions perfectly. She really put in the effort to make my hair look amazing & achieve the look I wanted. Great service & amazing staff☺️

Appalling products and customer service.

I bought some beauty works extensions on 15 November 2017 and spent approximately £300. Within a week 20 pieces had fallen out and needed replacing.
Worst still within just 5 weeks the hair has shedded at least 50% and knots itself constantly. The hair is appalling quality and when I contacted Paul’s World asking for a refund they were not interested.

I’ve sent them photos of the hair both before and after and cannot believe they are happy to sell such poor products to customers. They are hiding behind a 30 Day manufacture returns policy however this hair is not fit for purpose and is faulty and as such will not let this drop as I don’t want other customers treated like this.

Im very surpised to see a one star rating for this company! I have visited the Manchester store on two occasions, and both times my experience has been wonderful.
I had been recommended by a friend to get colour match off a staff member called Georgina (lady with the green hair lol ), and would now never get served by anyone else . She spent over half an hour to get me the best colour match that she could ( as my colour is very difficult). She was so patient and polite, and was helping all the other staff memebers whilst serving me. My extensions look amazing ! They are exactly the same colour as my hair, and i have been complemented by everone who has seen them. People cannot believe it's not my hair 😁. She went though every bit of information with me , explaining the diffrent brands, how to look after the extensions. She went above and beyond, i can say i have never received such good customer service in my life. Shes a credit to the company, and i will be 100% recommending all my family and friends to go to pauls. Thank you Pauls hair world 😄.

WOULD NOT RECCOMMEND
bought Remt Catchet human hair 20” hair from the Oldham Street Store, had for one month, hair went dry and synthetic like, took it back to the store and they were VERY unhelpful, insisted it was my fault when two side pieces I had worn once were as dry as the other two pieces. Said the hair would have to be sent out for testing - took 5 weeks and I got an email saying that they had washed them and were still dry - NO APOLOGY not even a “sorry” (very unlikely they even did a ‘test’) as I paid in cash they insisted I waited for a cheque in the post. Waited over a week for the cheque, emailed THREE TIMES with no reply, rang but no answer when they did pick up the staff said I had signed for the cheque (which I certainly didn’t) girl on the phone said they will send out another cheque! Waited another week and NO cheque, rang back saying i will come and collect the money they owed me, explained situation, girl on the phone said I would have to wait for a manger and she would ring me back, she never did. I ended up ringing an hour later and all that they said was that they can’t speak to me until Monday and that she rang Paul and he said he’ll bank transfer me the money when I was previously told that was not possible. Rang back on the Monday at 11.33 said they will bank transfer me the money now, they didn’t, rang back at 6 (rang 4 times before they picked up the phone) girl rudely said I would have to wait 15 minutes and ring back, when speaking to her she said Paul (which I have asked to speak to every time but have been told I can’t by everyone on the phone) said that he has processed it. Checked following day and money wasn’t in my bank. Was told to ring Paul at 10, rang again 5 times before they answered the phone - girl was vile said she didn’t have the number for Paul and there was no managers in or anyone I can speak to said it’ll take 48 hours for a straight bank transfer. She was just so rude, I asked for a authorisation code (which staff told me to ask for previously) to see if the money was being sent she said she would check and ring me back - surprisingly she never did! Rang back the next day as money was still not there, I rang my bank and they said nothing was pending to come into my account, rang back and the girl on the phone called me “rude” and then like magic an hour later a refund showed into my bank however it was £32.99 less than I was owed, rang back and was told to send my refund letter and recipet and she would forward it onto Paul. Said the wrong amount had been replayed to him and that he would do a refund ASAP, three days later and I still haven’t received the extra £32.99 so have emailed again, said it would be transferred straight away but I had to email again as they didn’t. 4 days later I received £30 but still not the £2.99 - although it’s a small amount it’s disgusting that even with a recipt infront of them they can’t refund a customer the correct amount.
Absolutely disgusting customer service would NEVER EVER recommend going to this shop, Hair is seriously bad quality staff are sarcastic and seriously need some costumer service training AND you will never ever speak to the manger to solve the problem!!!

Really disappointed. Didn't have the hair I ordered and paid for in stock so I was offered a refund the next day. They didn't put the money in my bank until I emailed three weeks later asking for it! I still haven't had an apology or acknowledgement. But my refund is there 27 days later!

Do not order here!
I am so disappointed last week I ordered 2 packs of hair for £85 a few days later I got a email saying they were out of stock I really needed them for the 26th August so I ordered some more for around £150 so way more than I wanted to pay but I was desperate I rang up to make sure they had them in stock before I placed my order on the pay later scheme and the Alfie said she only had them in 20inches both packs so I paid more for the 20 inch and asked if I could get them before the 26th and I'd pay extra delivery costs she told me that was fine and she had the hair on the desk I put the order threw before 2pm that day however no one placed it untill 3.30pm! By that point my order didn't go out that day I rang again the following morning a ladie said my order has been sorted and it will definitely be with me by the 26th today 25th August I rang up and they had not even send the hair out and I got told a load of rubbish about the hair was getting out in clips for me first but it would take longer they lied to me and told me my hair had went out for delivery and would be with me by the date I needed them really upset disappointed and spoilt my day tomorrow so not order really poor system and full of liars telling you what you want to here!

Not happy at all had my hair done two weeks ago and the hair is falling out I went back to ask them to look they told me it was the hair growth of my hair grows that much in two weeks I wouldn't be having extension in the first place. After paying a total of 160 pound for hair and fitting and after two weeks it's hanging down my head the unhelpful stuff in the shop I would not go back.

I shop at the Manchester Arndale branch. I have no bad words to say about their staff , they are absolutely lovely, very helpful, and I understand that they are not responsible for the overall merchandising of the company.

However, their Brazilian human hair is a rip off. It is definitely fake, either synthetic or even animal hair. It was a dark red in colour, and became very coarse after the first week of wear. Despite following the care instructions, after a week, it tangles up like nothing I have ever experienced before. Thank god I only bought 1 track and not enough for a full head. I would walk about for a day and come back with the bottom row of extensions bundled into two dreadlocks. And I was just about to start a new important internship. I ended up having to cut them to match the length of my old REAL brazilian hair extensions, so it was shorter, but at least the tangling was somewhat obscured by the good hair. My graduation photos were almost ruined because of the poor quality of this hair. Nothing you do to it improves it. 18 months? It barely lasted 2 weeks. Do yourselves a favour ladies DO NOT BUY even a single 12 inch bundle of their brazilian hair. Let alone £200 for their multipack!

I wonder if it was animal hair simply because I have allergies, and this hair itches my neck terribly. Perhaps horse? Whatever it is it's not human hair. 9 years of buying extensions, from Remy to Peruvian, this is hands down the worst hair I have ever bought.

This is the second bag of Beauty Works hair i have bought with the hope that the first issue was just a one off but no .. £600 down and i am left with the same problem.

i bought a pack of beauty works from the Manchester shop. i am hopeless as curling my own hair so i went to a hair dresser who did it for me. After that day my hair was singed and tatty. for a month after i used hair treatments and all sorts of oils to bing it back but it was unsuccessful and i had them taken out and went back and bought a pack of beauty works gold for £280.

Again, except this time i didn't go to a hair dresser, the hair has become tatty, it keep bunching up at the back, struggles to be brushed without being knotty all the time and looks like synthetic fake hair.

I am extremely upset with the result considering i have spent £600 on hair in the past 2 months.

Where do In begin?! Useless staff who are more interested in sitting around on their phones than serving customers, then tried to colour match me about 5 shades darker than I should have been. Awful quality hair; literally go anywhere else.

in September of 2016 I got my sister the sennational L shaped wig in dark brown in Manchester . I asked the woman at the shop if you could wash the wig and brush it and she said that you can't brush or wash the wig! So now my sisters wig is tangled and has knots at the back of the wig!! She has had to cut her 22 inch wig and brush out the curls and now it looks completely different, it feels dry and not curly at all! Please tell me that there is a way for the curls to come back and for the hair to be soft again ?!

I ordered some extensions online but they were unfortunately the wrong colour so i had to send them back with a sample of my hair. I emailed the customer service team on getting an exchange and they responded really quick and were really attentive and helpful in trying to find my correct colour match, letting me know updates and what colours they found that were close. Would highly reccomend

I repeated go into the store hoping for a different resullt and honestly get the worst service ever. The girl serving me literally acted as if I was the biggest unconvince as if trying to find a colour match for your hair yourself is not hard enough. Couldn't help me as usual and made me jump through hoops to be stared at for ten minutes confused before answering anything I said. I spend a lot of money on hair extensions and it's safe to say I'll never be spending any of it in this shop.