We had a fabulous experience at this property. From the moment we arrived, the staff were incredibly helpful and went above and beyond to make our stay enjoyable. Everything was taken care of with gen... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing property, so big and spacious. Very modern, clean. Beds very comfortable. Amazing location. Had a lovely stay with the family for my daughters graduation. Definitely will be back. Owners very... Se mere
Virksomheden har svaret
Rented a property in Plymouth which although generally clean had a drawer full of part used medicines, cupboard with part used food, dirty cookware and mould in the bathroom. The property was advertis... Se mere
Virksomheden har svaret
We had an excellent stay at Canary Wharf, the lodge had everything you needed, the beds were really comfortable with soft bedding. Very peaceful location, and within easy access to main attractions of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.
Kontaktoplysninger
Storbritannien
- Info@passtheproperty.co.uk
- www.passtheproperty.co.uk
4,2
God
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very welcoming
They have been amazing in accommodating for me and my family. Very efficient communication and customer service. I would recommend booking your lovely stays with them, very welcoming.
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your kind and thoughtful review! We're so pleased we could accommodate you and your family comfortably. It's great to hear you appreciated our communication and service. Your recommendation truly means a lot, and we’d love to welcome you back anytime!
Besvarelse fra Pass The Property
Thank you so much for the 5-star review! We truly appreciate it and hope to welcome you back again soon!
Great service
Great service, helpful with early check in and late check outs. 5 stars
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for the 5 stars! We're so glad you were happy with the service and that we could assist with early check-in and late check-out. We’d love to host you again in the future!
AVOID!!
AVOID!!! Unfortunately this property was classed as a retreat. I thought it would be a calming relaxing environment for myself and my babies for 3 weeks but I was very wrong. The flat is filthy. You can’t open the balcony doors as the communal bins are directly underneath. Pass the property (block of flats) took so long to get back to me that me and my two babies we’re standing outside waiting to enter the property for over an hour until the cleaner called me and gave me a code to get in. The property itself is filthy, the linen provided is very old and worn and the same with the towels. Truthfully the pictures make the property look beautiful, but it definitely is not. Even the home owners in the block are unsure how the property is allowed to be managed by Airbnb because it’s a leasehold building, I would definitely avoid this property and this management company at all costs. They are now saying I can’t have my deposit back because I didn’t give their key back and want video evidence of me putting it in their lock box. Absolute shambles from the beginning.
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
We're truly sorry to hear about your experience and understand how disappointing it must have been, especially during what was meant to be a peaceful retreat with your children. Please accept our sincere apologies for the inconvenience caused. We’d like to clarify a few points to provide some context. The bed linen provided in the property is not old—it was purchased only a month ago, but unfortunately, the colour has run during washing, which may have made it appear worn. Regarding your arrival, as soon as we were made aware of the access issue, our team responded promptly by sending our cleaner to assist and provide you with the entry code. We're sorry for any distress caused while you were waiting. After your check-out, our cleaner reported that the key was not returned to the lockbox, as outlined in our automated messages. Due to this, we had to replace the lock for security reasons, which is why you were charged. We understand this situation has been frustrating and want to assure you that your feedback is being taken seriously.
Place is really nice
Place is really nice, even better than expected. Clean and well kept. A lot of amenities available. s to enter. The area is quiet, nice and clean. Communication was perfect since the check in. Truly happy about our choice. Highly recommended.
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your wonderful feedback! We're thrilled to hear the place exceeded your expectations and that you found everything clean, well-maintained, and well-equipped. It's great to know the check-in process was smooth and that communication was clear throughout. We're so happy you enjoyed the quiet and pleasant area too. Your recommendation means a lot to us, and we'd love to welcome you back anytime!
5 stars!
5 stars! Great communication and property. Can’t fault anything
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for the 5 stars! We’re so glad you were happy with the communication and the property. It means a lot to hear that everything met your expectations. We’d love to host you again anytime!
Stunning location opposite the park
Stunning location opposite the park. Fantastic letting agency. Very helpful. Thank you.
12. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your kind words! We're delighted you enjoyed the stunning location and had a great experience with our team. It was a pleasure to assist you, and we truly appreciate your feedback. We hope to welcome you back again soon!
The house in Cambridge was definitely…
The house in Cambridge was definitely not home from home, there was a hair in the bath upon arrival, no plugs in the sinks, the lock on the bathroom door was stiff, the front bedrooms were extremely hot and the windows only opened a little. The walls and woodwork had chips and scuffs. The sofa could only seat 3 people and as there were 6 of us 3 of us had to sit at the dining table in the evening. Again there was not enough seating in the garden. The photos show 2 towels per person but there was only 1 each which were not of the best quality.
Being a holiday let owner I know that attention to detail is key to give the guests the best experience.
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your stay did not meet your expectations, and we truly regret the inconveniences you experienced. Cleanliness and comfort are priorities for us, and it’s disappointing to hear about issues such as the hair in the bath, missing sink plugs, and wear to furniture and finishes. However, after checking our records, we’d also like to clarify that the property key was misplaced during your stay. We offered to cut a replacement key, informing you that it would be subject to a cleaner’s call-out fee, which you agreed to and arranged without issue. Regarding the concerns raised in your review, we unfortunately did not receive any reports during your stay. If we had been made aware at the time, we would have promptly sent our team to resolve the matters for you. In terms of seating and amenities, all photos and details are clearly listed on the booking page, and we aim to be fully transparent so guests can make informed decisions before booking. As a fellow holiday let management, we value your insight and will continue to use guest feedback to improve wherever possible.
Really enjoyed our stay at Pass the…
Really enjoyed our stay at Pass the property! Great service
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your lovely feedback! We're delighted to hear you enjoyed your stay at Pass the Property and appreciated the service. It was a pleasure to host you, and we hope to welcome you back again soon
Stayed in a lovely house in Hunmanby…
Stayed in a lovely house in Hunmanby Filey with my family for a weekend! On day 2 the pool was very cloudy but management company said that after talking to owners it was absolutely fine to use!!
By the next morning my 5 grandchildren were suffering badly with sore ears, as sore face and sore eyes!! The ones that didn’t go in the pool were fine! Visits to Drs in the next few days revealed 1 conjunctivitis, 1 fungal infection on face and 3 ear infections one of which is still ongoing!! Children lost school time and suffered a lot. This could totally have been avoided and I am appalled and upset this was not addressed properly!
The management company did not at any time take our complaints seriously. I hope this doesn’t happen to others!!
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet expectations. However, we do feel it's important to correct some of the claims made in your review.
Our swimming pool is professionally maintained and tested prior to every guest stay, ensuring it meets all required health and safety standards. When you raised concerns about the pool’s appearance, our management team responded promptly. After consulting with both the owners and our pool specialist, we advised you to allow a few hours for the water to clear and to contact us again if the issue persisted. We did not receive any further communication from you regarding this matter.
We take the wellbeing of our guests — particularly children — extremely seriously. Had there been any indication of a genuine health risk, the pool would have been closed immediately. Additionally, our team remained available and responsive throughout your stay, contrary to the claim that your concerns were ignored.
While we’re sorry to hear that your grandchildren became unwell, attributing their symptoms directly to the pool without any medical evidence is speculative and misleading. We always encourage guests to report and escalate issues during their stay so they can be properly investigated and resolved in real time.
We remain committed to maintaining the highest standards of cleanliness, safety, and guest care, and we stand by the integrity of our property and our team.
Lovely spacious apartment
Lovely spacious apartment
Near to train station
Beds very comfortable
3 bathrooms a real advantage for our group
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your kind review! We're so glad to hear you enjoyed the spacious apartment and found the location convenient. It's great to know the comfortable beds and multiple bathrooms made your stay even more enjoyable. We’d love to host you again in the future!
Great responsive service
Great responsive service. Beautiful place in our favourite town. What’s not to like
10. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for the wonderful review! We're so pleased you enjoyed the place and our service. We'd love to welcome you back anytime.
Excellent service and would highly…
Excellent service and would highly recommend
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your kind words! We're so pleased you had a great experience and truly appreciate your recommendation. We hope to welcome you again soon!
Excellent accommodation
Excellent accommodation, great at communicating and gave us a late check out which was much appreciated! 10/10
5. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for the lovely review! We’re really glad you enjoyed the stay and found the communication helpful. It was a pleasure to host you, and we’re happy the late check-out worked well for you. Hope to welcome you back again soon!
Perfect
Perfect property, location and communication with Pass the Property, quick at responding and helpful with your requests! Highly recommend booking through them!
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for the lovely review! We're so pleased to hear you enjoyed the property, the location, and our service. It was a pleasure hosting you, and we really appreciate the recommendation. We'd love to welcome you back anytime!
Avoid them
Made a reservation with Booking.com for an apartment that is managed by this company. Made me pay a £200 security deposit (fair enough, but paid through a platform outside of booking.com) AND provide proof of ID (against booking.com policy). Then had the temerity to ask me why I had rented an apartment close to my home address while they withheld check-in instructions despite me having paid in full and jumped through their hoops.
All that, to find an apartment which hadn't been cleaned properly (filthy windows, bed cushions dirty, cobwebs throughout), run-down (rusty microwave, broken window blind, upholstery stained) and far from what was expected of the listing (stench of urine in a communal hallway littered with old post and flyers). When I complained to them about the state of the apartment they told me it was just wear and tear. My review is on booking.com with images so see for yourself...
The only almost-positive I can offer is that they generally responded to WhatsApp within an hour or so, but the replies were usually unsympathetic and dismissive.
19. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for your feedback, and we’re genuinely sorry to hear that your experience did not meet expectations.
Firstly, we sincerely apologize for the difficulty you experienced with accessing the property and confirming your booking. As part of our management policy, we typically do not accept local bookings due to past incidents involving parties and damage caused to our properties. However, we do make exceptions when guests provide supporting documentation explaining the nature of their stay — which is why we requested this in your case.
Regarding the reported issues in the apartment, we appreciate the photos you shared. From our assessment, many of the concerns appear to be general wear and tear. Please be assured the property was professionally cleaned prior to your arrival, but due to the high volume of back-to-back bookings, there are unfortunately times when certain cosmetic issues cannot be resolved immediately. Nonetheless, we are committed to maintaining high standards and will be reviewing the apartment to identify any improvements needed.
Some of the issues mentioned, such as the condition of the communal hallway, fall outside our direct control as they are managed by the building's management company.
We do appreciate you highlighting these concerns, as they help us improve. While we’re glad that our team responded to you promptly, we’re sorry if our replies came across as unsympathetic, this was certainly not our intention.
Thank you again for your feedback
The apartment was perfect for a group…
The apartment was perfect for a group visiting Cardiff however the customer service line was impeccable, they were very accommodating and replied promptly to any issues ! Highly recommend !!
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for the lovely review! We're thrilled to hear the apartment was perfect for your group and that you found our customer service helpful and responsive. It was a pleasure hosting you, and we really appreciate the recommendation. We'd love to welcome you back anytime!
This Proptety was amazing and it…
This Proptety was amazing and it accommodated our full family! The area was fab and the locals were great... thank you! We have had a great time
28. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you so much for your kind words! We’re so glad to hear the property suited your whole family and that you enjoyed the area and the local atmosphere. It was a pleasure hosting you, and we’d love to welcome you back anytime!
Perfect service!
28. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you! We’re so glad to hear you were happy with the service. We’d love to host you again anytime!
Fantastic communications
Fantastic communications. Really helpful. Central spacious apartment. Perfect place for a base to explore
28. juni 2025
Uopfordret anmeldelse
Besvarelse fra Pass The Property
Thank you for the kind words! We're so pleased you found the apartment spacious and well-located, and that our communication was helpful. It was a pleasure hosting you, and we’d love to welcome you back anytime!
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