From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Se mere
Virksomheden har svaret
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Se mere
Virksomheden har svaret
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Kontaktoplysninger
Storbritannien
- www.firstchoice.co.uk
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really disappointing
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vaguely mentioned in the T&C ‘You can upgrade to a Grand Club room for extra benefits like access to the Grand Club Lounge and exclusive sun terrace’. Absolutely nothing about the pools. They tried to fob me off with it’s in the T&Cs. Beware if booking Grand Hyatt, Playa Dorada, Lanzarote or indeed anything from First Choice!
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for taking the time to share your feedback. We're very sorry to hear of your disappointment regarding the pool facilities at the Grand Hyatt Lanzarote Playa Dorada Resort. We understand your frustration and appreciate your feedback regarding how the Grand Club facilities are described during the booking process. We'll ensure your comments are shared with the relevant teams for review.
From start to finish of our booking
From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for.
If the Holiday is as good as our Booking experience then I will definitely use First Choice again
4. juli 2026
Besvarelse fra First Choice
Thank you so much for your lovely feedback, I have passed this over to Anne! It is always so nice to hear. :) Have a fabulous time on your holiday!
Besvarelse fra First Choice
Thank you for your lovely review! 😊 We're so pleased to hear that you found our website easy to use and that you were happy with our prices. We really appreciate your feedback and hope to see you again soon!
Such an easy experience booking
Such an easy experience booking the holiday of your dreams with First Choice.
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous holiday!
Only because you have to put a star
Only because you have to put a star! Be it on your own head booking a holiday with these not even second rate holiday company ok when things go well wait till flight cancelled worse than useless can’t even get hold of anyone !
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your recent review. I’m very sorry that your holiday did not get off to a good start due to your flights being cancelled as a result of adverse weather, which was unfortunately outside of our control.
I understand that you were able to arrange alternative flights and have spoken with the hotel to retain your room. Despite the difficult start, I do hope you go on to have an enjoyable and relaxing holiday in the sun.
Beautiful holiday Fist Choice are…
Beautiful holiday Fist Choice are amazing and help with transfers very polite.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you so much for your great review, and it's great to hear you enjoyed using our site to find your next holiday and found our team helpful with your transfers! Wishing you an amazing time away, and we look forward to helping you with your next holiday search!
Easy booking holiday ....
Easy booking holiday and also nice person I actuality spoke to regarding holiday extras ... Keep up the good work ...
18. juni 2026
Besvarelse fra First Choice
Thanks for your 5* review, We're glad to hear you found booking easy and appreciated our team's help with extras.
Besvarelse fra First Choice
Thank you so much for taking the time to leave a review, we really appreciate it. Wishing you a great holiday!
First choice was fantastic with the…
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless could not fault it. Open the gates on bottom road would be better to get in and out of complex. Price of holiday was fantastic 💯 % recomend first choice and tui airline.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your 5 star review. Glad you had an amazing holiday. Look forward to you booking with First Choice again.
Had trouble booking my holiday online
Had trouble booking my holiday online. The online chat was really helpful booked my holiday for me.
14. juni 2026
Besvarelse fra First Choice
It's great to read these comments, we are so pleased you were able to book your holiday with the help of our team, thanks for the great feedback! Wishing you a great holiday, and we look forward to helping you find your next trip soon!
Aprthotel was good
Aprthotel was good, breakfast very good but pool bar music was very loud from 11am to 8pm. Rapping etc not suitable for the majority of the guest I would have thought (middle aged),
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your feedback and for booking with us. We’re glad you enjoyed your trip, though we’re sorry it was a little noisy at times.
We hope to help you find your next holiday soon, our team is happy to assist on 0203 451 2690 until 8pm daily and will be happy to make some great recommendations based on what you're looking for.
We hope to hear from you again soon!
Warning don’t book with first choice
Trustpilot Review (First Choice / TUI Transfers)
Booked a package holiday with First Choice (TUI) including paid airport transfers. The return transfer failed to collect us despite us being at the correct pick-up location well in advance with luggage ready.
The driver arrived, collected another couple, spoke briefly to reception, and then left after being incorrectly told we had made alternative arrangements. This was completely false. At no point did we cancel or change anything.
As a result, we were left stranded and had to arrange a private taxi at short notice costing £50 in order to reach the airport. We were extremely close to missing our flight due to this failure. No proper attempt was made to locate or verify us before the driver left.
The inbound transfer was also unacceptable. The driver repeatedly pressured passengers for tips throughout the journey. When we explained we did not have cash, he became visibly irritated and instructed us to handle our own luggage. My daughter, who has a hand injury, was forced to crawl into the luggage compartment and physically retrieve our suitcases without assistance.
We reported issues during the holiday to a TUI representative, but are now being told this does not count due to internal brand distinctions between First Choice and TUI, despite all booking and communication being handled through their system.
We were offered £50 reimbursement and a £50 voucher, which we do not accept. We do not want a voucher and the cash offer does not reflect the level of failure experienced.
This resulted in a serious service failure that left us stranded, nearly caused us to miss our flight, and ultimately ruined our holiday.
Edit after reply from first choice.
We have not received a link for the reimbursement for the taxi fare!
We have also not received any compensation that you mention on your reply!!
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for sharing your experience with us. We’re really sorry to read about the difficulties you encountered with both your outbound and return transfers, and we completely understand how upsetting and stressful this must have been for you and your family.
Being left at the pick-up point and needing to arrange your own taxi, especially with the worry of potentially missing your flight, is not something we ever want our customers to experience. We’re also very sorry to hear about your inbound journey, particularly the situation involving your daughter — we appreciate how concerning and uncomfortable that must have been.
Please be assured that the service you’ve described is not reflective of the standards we expect, and your feedback has been taken seriously and shared with the relevant teams so it can be fully reviewed.
We understand your disappointment with the outcome so far. As our After Travel team have now been in touch and issued a payment link for compensation, we do hope this goes some way towards acknowledging the impact this had on your holiday.
Thank you again for bringing this to our attention. We’re truly sorry that your experience fell short and for the distress caused during what should have been an enjoyable trip.
There is plenty of information about…
There is plenty of information about hotels and surrounding area. And a great price range.
6. juni 2026
Besvarelse fra First Choice
Thank you for taking the time to leave a review we very much appreciate it.
It's great to hear you found the website useful and you got a good deal.
Enjoy your holiday!
Website booking app
A very efficient website took your through the various stages in a simple relevant manner. Very pleased.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for taking the time to leave a review we very much appreciate it.
It's great to hear you found the website easy to use.
Enjoy your holiday!
Hard to find some of the details we…
Hard to find some of the details we needed for payment detsils
1. juni 2026
Besvarelse fra First Choice
Thank you for taking the time to leave a review, we really appreciate it. Our team are available each day until 8pm on Live Chat to help with any queries during or after you have booked your holiday.
Wishing you a great holiday!
It was straight forward to book my…
It was straight forward to book my holiday, no serious issues.
16. maj 2026
Besvarelse fra First Choice
Thank you for taking the time to leave a review, we really appreciate it. Wishing you a great holiday!
Helpful Call Centre
An error was made when booking, and the call centre were very helpful sorting it out for me.
7. maj 2026
Besvarelse fra First Choice
We are so pleased our team could help with your booking. We appreciate your kind words.
Besvarelse fra First Choice
Thank you for your 5 star review.
I booked through your website
I booked through your website , yet I have to go to another website to book space on the plane and seats to get to where I have paid you, and they wanted to charge me again for luggage...poor
11. maj 2026
Besvarelse fra First Choice
Thanks for taking the time to leave a review.
We appreciate you bringing this to our attention and we're sorry you had difficulty booking your space and seats after booking on our website and that you were asked to pay again for luggage. If you can contact us we can look into this further for you
What I Booked Was Not Such a Good Deal After All
When I chose a holiday that looked to be a good price, I proceeded with my booking. When I pressed the "Continue" button the price shot up not by a little but by at least £20 per person. Then I had to download the Ryanair app to complete my booking. Personally, I didn't want another app on my phone doing what apps do best (generally, in my opinion, invading my privacy). Be aware, Ryanair's baggage charges are higher than TUI's. So what looked like a real bargain, turned out not to be such a good deal after all.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your review. We're sorry the price increased during booking and you needed to download the Ryanair app. Where bookings involve partner airlines, certain services such as check-in and baggage are managed directly by the airline, which is why their app is required. Prices and baggage costs can also vary between airlines, which may affect the overall total compared to the initial price shown. That said, we are sorry that this wasn’t as clear as it could have been at the time of booking and that it led to a disappointing experience. Your feedback is really valuable.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.