From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Se mere
Virksomheden har svaret
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Se mere
Virksomheden har svaret
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Kontaktoplysninger
Storbritannien
- www.firstchoice.co.uk
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rip Off seat charges
Booking reference 25165348
We paid an additional £840 to book and choose our 6 extra space seats for both outbound and inbound flights however, when we got to the airport all of our chosen seats had been changed for the outbound flights and the seats for our return flights had been removed altogether!
We called first choice via the airport staff and were told there had been an aircraft change and as the plane would be slightly smaller they didn’t have 6 seats together they had 3 extra space seats next to a row of 3 standard sized seats which we had to accept, we needed at least one set of extra space seats as one passenger is 6’7 and would really struggle in standard seats. We were told we would be refunded the £210 paid for the seats which we would no longer have on the return flight however we were only refunded £150 and on the return flight we didn’t get any extra space seats just 3 extra legroom and 3 standard!
So, we paid for 6 extra space seats each way and we got 3 in total, 6 extra legroom and 3 standard!
We would not choose or recommend first choice following this experience.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you so much for taking the time to share your feedback, and please accept my sincere apologies for the experience you had. I completely understand how upsetting and frustrating it can be when changes affect something you’ve been looking forward to, especially a holiday that’s meant to be an enjoyable and relaxing time.
As you have now returned from your holiday, I would kindly ask that you contact us using the link below and provide as much detail as possible. Our dedicated After Travel team will take the time to carefully look into this for you and ensure your concerns are fully reviewed:
https://www.firstchoice.co.uk/holiday/contact-us/after-travel
Once again, I am truly sorry for the disappointment caused. I do hope that, despite these issues, you were still able to enjoy your holiday once you arrived.
Cancelled flight
We booked our holiday 18 months ago and have had several changes to our booking. Today we received an email saying that our flight had been cancelled and moved to the next day on a much later arrival time. I have booked via First choice and Tui every year for over a decade. Never again.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
We appreciate you taking the time to share your experience. I’m really sorry for the inconvenience this has caused, especially after being with us for so many years.
As First Choice plan holidays so far in advance, on occasions they do have to change or cancel flights due to operational changes. We do try and keep these disruptions to a minimum, however this isn’t always possible and as per our terms and conditions, all flights are subject to change.
I understand this is disappointing news, particularly after the other changes you’ve already had to deal with and I apologise for the inconvenience.
Besvarelse fra First Choice
Thanks for your 5* review, we're happy to hear that you found our website easy to use and got a great deal on your holiday!
Excellent value for money
Excellent value for money, and efficient service
8. april 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for such lovely feedback, have a great holiday!
Booking nice and easy.
8. april 2026
Besvarelse fra First Choice
We're glad you found booking easy. Thank you for your positive feedback; we appreciate it a lot.
Very good outstanding customer service…
Very good outstanding customer service I received to change my holiday thank you
14. april 2026
Besvarelse fra First Choice
We're happy to hear that you received outstanding customer service while changing your holiday plans. Thank you for your positive feedback!
We had a really disappointing…
We had a really disappointing experience. Our flights were changed to 2 days earlier, which completely disrupted our plans.
On top of that, we were then informed there would be building works at our hotel. We were told we could change the hotel, but at no point were we given a clear deadline to make that decision.
I later found out that the building works are quite disruptive, so I asked to change hotels — only to be told I had “left it too late” due to a 10-day deadline. This was never clearly communicated and only ever mentioned in relation to the flight change, not the hotel.
I made it clear during calls that I was focusing on sorting the flights first and would decide on the hotel after, and nobody advised me that I needed to decide immediately or risk losing the option.
Very frustrating experience and poor communication throughout. I would like this resolved.
Booking reference: 31024446
14. april 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Hi Hayley
I'm really sorry to hear about the frustration you've experienced with your flight changes being moved forward by 2 days and the confusion around the hotel building works. I can completely understand how disruptive this has been for your plans, especially when the communication around deadlines wasn't as clear as it should have been.
I can see you've already been in contact with our complaints team via email, and they'll be responding to you directly to look into everything you've raised.
^Sandra
My first choice in booking a holiday
Second time booking a holiday with First Choice. Great prices for all budgets. Even cheaper than other travel package providers.
Really helpful staff too when you need help. I would recommend.
1. april 2026
Besvarelse fra First Choice
Thanks so much for choosing to book with First Choice again, we really appreciate your business! Have a fantastic holiday, and we look forward to helping you find your next!
Besvarelse fra First Choice
Thanks for your 5* review, we are glad you found our website easy to use, have a great holiday!
Besvarelse fra First Choice
Thank you for your lovely feedback, enjoy your holiday!
Besvarelse fra First Choice
We really appreciate your lovely feedback, and it is great to hear that you found a holiday with us at a great price! Have an amazing time on your upcoming holiday!
The ease of booking and the price
25. marts 2026
Besvarelse fra First Choice
Thank you so much for your lovely feedback, enjoy your holiday with us!
Can’t even give a five day grace period…
Can’t even give a five day grace period past the deadline for payment in a £2500 holiday, didn’t even ask why … stick with TUI they have always been supportive If I ever needed an extension , five days extra wouldn’t hurt surely
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you so much for taking the time to provide your details. We genuinely appreciate all feedback, and we’re truly sorry that we weren’t able to honour your request on this occasion.
I’ve looked into this carefully, and I can see that our agents tried their very best to assist you. Unfortunately, as the balance due date is already the latest we’re able to offer, we aren’t able to extend this any further. This means the balance will need to be paid by the date originally agreed to when your holiday was confirmed.
We’re sincerely sorry for any disappointment this may cause. We never want to let our customers down, and we understand how frustrating this must be. Despite this, we really hope you’re still able to enjoy a wonderful holiday.
It was easy to find a holiday
It was easy to find a holiday, and easy to book. What more do you need? Excellent experience all round
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for such lovely feedback! It is amazing to hear how you found your booking experience with us. Have a fab holiday.
First booking with First Choice .
Easy to use website and competitive pricing made us book with First Choice for the first time. Our short break was booked and confirmed efficiently. We are looking forward to the trip.
11. marts 2026
Besvarelse fra First Choice
We're happy to hear that you found our website easy to use and our pricing competitive. We're glad your booking was confirmed efficiently, and we hope you enjoy your trip!
Scan Alert
We wanted to change our holiday, and there some fees of about £450 to change the destination. I found a price online and I could choose the exact same holiday, and get to the payment and the price difference of what I paid and the changing fees was still £400. The person making booking change couldn't explain the difference. So this is a scam and I warn people to find another way of booking. So £450 for change fee, plus £400 mystery fees, £950 to make a booking change.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for taking the time to share your review, we genuinely appreciate all feedback and always aim to assist with any issues as best we can.
We have attempted to contact you for further details but unfortunately have not yet received a response. If you would like us to look into your query further, please feel free to reach out to our team on 0203 451 2690. We will be more than happy to investigate this for you.
Great so far 😎
3. marts 2026
Besvarelse fra First Choice
Thanks so much for booking with First Choice, have a brilliant holiday!
Besvarelse fra First Choice
Thank you for taking the time to leave a 5* review, it's very much appreciated.
We do hope you have a wonderful holiday!
Booking it was easy,
Booking it was easy,
the price was outstandingly better than anywhere else
22. februar 2026
Besvarelse fra First Choice
Thank you so much for your lovely feedback! It is amazing to hear that you found your holiday with us at a fantastic price. We hope you have a great time!
The lady we spoke to was extremely…
The lady we spoke to was extremely friendly and helpful made everything easy
21. februar 2026
Besvarelse fra First Choice
We're happy to hear that the assistance you received was friendly and helpful, making everything easy for you. Thank you for your feedback.
Dette er Trustpilot
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