5* Review for excellent customer service. DHL hugely underperformed and flat out lied on the tracking information. 24hr shipping ended up being 2 days and that was only because Chris at Padelshack... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company are outstanding. My partner needed his racquet by a particular date as he was attending a tournament in Spain. DHL messed up and Chris resolved it and we got the goods in time. Customer... Se mere
Virksomheden har svaret
I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was excep... Se mere
Virksomheden har svaret
As complete beginners to Padel, my husband and I were looking for a racket for both my husband and our adult son as a gift. Toby was amazing - patient and so knowledgeable about the different type of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sportsbutik
- også i
- Butik med tennisudstyr
- Butik med udstyr til udendørssport
- Sportstøjbutik
- Sportstøjsbutik
Skrevet af virksomheden
Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.
Kontaktoplysninger
Bergholt Road, CO11 1QT, Brantham, Storbritannien
- 01206808014
- info@padelshack.com
- www.padelshack.com
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bought as a gift service was very good.
30. april 2026
Besvarelse fra Padelshack
Your support is appreciated. Thank you!
Besvarelse fra Padelshack
Happy to know your order arrived quickly. Thank you
Quick and efficient.
I'm a complete novice. I played my first game today with the racket I ordered 3 days ago. Loved it. Racket was cheaper than Amazon, arrived swiftly and suited my needs as per it's description. I'll use Padelshack again.
6. maj 2026
Besvarelse fra Padelshack
Pleased to hear our prices were competitive. Thank you for your positive feedback.
Besvarelse fra Padelshack
Thank you for your positive review!
Besvarelse fra Padelshack
We're glad to hear your order arrived quickly and that you found our prices competitive. Thank you for your support!
M E G A service and the Nox is awsome
3. maj 2026
Besvarelse fra Padelshack
It is a pleasure to hear you had an excellent experience. Thank you!
Besvarelse fra Padelshack
We appreciate your support. Thank you
Happy with products but …
Happy with products , however not happy with the delivery, i paid for next day delivery before 12 and it turned up before 1pm , so I had to cancel my padle class what cost me… ( that was the 2nd time )
First time order was ( ordered it on Sunday) Monday was bank holiday ( excepted it on Tuesday.. (next day delivery) turned up on Wednesday!
Bit disappointed ☹️
2. maj 2026
Besvarelse fra Padelshack
Good morning Brigitta,
Sorry to hear about the delay. Having looked into this, the first order was shipped on Tuesday after the bank holiday weekend and arrived on schedule for Wednesday. Your second order was placed on Wednesday evening at 20:00 and shipped on Thursday, with delivery on Friday. So both orders were on schedule, as our website states our daily cut-off time is 14:00. In most cases, we still process orders after this time, but sadly, our warehouse and offices were closed by the time your order was placed.
Please don't hesitate to call us on 01206 808014 or email us at info@stringersworld.com if you'd like to discuss this further.
Best regards,
Chris
Had a problem with the delivery of my…
Had a problem with the delivery of my padel racquet and they sorted straight away. The problem was down to royal mail.
23. april 2026
Besvarelse fra Padelshack
Thank you, Joseph. We are glad to hear our team could address those issues and help resolve them.
Payed extra it’s still not here a week later
Payed £7 extra for next day delivery it’s been a week and it’s still not here can’t say much else atm
28. april 2026
Besvarelse fra Padelshack
Good afternoon Ben,
Sorry to hear about the delays with your order. Having looked into this, your order was carded and re-arranged. It is now showing as delivered and "left as instructed" at 15:02.
If you would like more information, please get in touch by email at info@padelshack.com or by calling our team on 01206 808014.
Kind regards,
Padel Shack
Excellent service
Great communication from the team and accommodating to last minute requests. Will definitely be back! Thank you.
27. april 2026
Besvarelse fra Padelshack
We're pleased to hear our team was extremely efficient in helping you with last-minute modifications. Thank you for your support.
Besvarelse fra Padelshack
We’re happy your delivery was fast and efficient. Thank you!
Besvarelse fra Padelshack
Glad to hear your order arrived on time and that you were happy with the item. Thank you!
Besvarelse fra Padelshack
Glad to hear your order arrived quickly. We appreciate your feedback! Thank you!
Besvarelse fra Padelshack
Thank you for your positive review!
Easy to do business with
Happy with the price and ease of purchasing with them. Dispatched quickly, but delivery was slow- but that was an issue with Royal Mail and not PadelShack
6. april 2026
Besvarelse fra Padelshack
Thank you for still giving us a 5-star. We are very grateful for this, as you acknowledged that the delays were with the courier, not with the dispatch of your order.
Easy website to use
Easy website to use, icons really help you decide what racket is best. Quick delivery, great price!
7. april 2026
Besvarelse fra Padelshack
We're happy to hear you found our website easy to navigate and order from. Thank you!
I choose my racket and it arrived on…
I choose my racket and it arrived on time. very pleased
7. april 2026
Besvarelse fra Padelshack
Thank you for your 5-star review!
Terrible customer service
Made a comment about a grip bought with the racket. You offered no help.... questioned my ability to follow instructions on how to fit it, then ignored me.
Just redund the £10, if you'd like to keep a customer
6. april 2026
Besvarelse fra Padelshack
Good morning Donna,
We are sorry to hear about the poor experience you had when speaking with our team. No one was questioning your ability to follow instructions; we were simply asking you to confirm that you had followed the manufacturer's video tutorial. If you wish to discuss this further, please call us on 01206 808014.
Kind regards,
Padel Shack
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