5* Review for excellent customer service. DHL hugely underperformed and flat out lied on the tracking information. 24hr shipping ended up being 2 days and that was only because Chris at Padelshack... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company are outstanding. My partner needed his racquet by a particular date as he was attending a tournament in Spain. DHL messed up and Chris resolved it and we got the goods in time. Customer... Se mere
Virksomheden har svaret
I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was excep... Se mere
Virksomheden har svaret
As complete beginners to Padel, my husband and I were looking for a racket for both my husband and our adult son as a gift. Toby was amazing - patient and so knowledgeable about the different type of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sportsbutik
- også i
- Butik med tennisudstyr
- Butik med udstyr til udendørssport
- Sportstøjbutik
- Sportstøjsbutik
Skrevet af virksomheden
Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.
Kontaktoplysninger
Bergholt Road, CO11 1QT, Brantham, Storbritannien
- 01206808014
- info@padelshack.com
- www.padelshack.com
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Padelshack
We appreciate your review. Thank you.
Speedy service
Extremely good customer service. Ordered Thursday, delivered Saturday no cost on speedy delivery. Excited to try the new racket and will definitely be using Padel shack again.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Padelshack
Pleased to hear our staff were very helpful. Thank you
Good range to choose from
Good range to choose from, competitive prices and delivery as promised!
3. april 2026
Besvarelse fra Padelshack
Thank you for your excellent feedback. We are delighted to hear about your positive experience.
Quick service and products I ordered…
Quick service and products I ordered arrived and were what I wanted.
10. april 2026
Besvarelse fra Padelshack
We're pleased you received your order promptly. Thank you!
Great product range and sale offers
Great product range and sale offers. Speedy delivery.
9. april 2026
Besvarelse fra Padelshack
Happy to hear our prices were competitive. Thank you.
Good discount lower price in the market…
Good discount lower price in the market and fast delivery
9. april 2026
Besvarelse fra Padelshack
Thank you for your positive review!
Good customer service
Had an issue with next day delivery, which was not Padel Shack’s fault. They refunded the delivery fee and were very prompt in replying to my emails regarding delivery issues. Good customer service.
5. april 2026
Besvarelse fra Padelshack
We are pleased to know our team was very helpful, and we are grateful you still gave us a 5-star. We appreciate your acknowledging that the fault was on the courier side. Thank you!
Used padel shack several times and…
Used padel shack several times and always top notch service, price and delivery.
8. april 2026
Besvarelse fra Padelshack
We're happy to hear this; we try our best to offer a wide range of services to cater for everyone. Thank you!
Besvarelse fra Padelshack
We're glad you found our racket prices competitive. Thank you.
Chris from Padelshack is fantastic
Chris from Padelshack is fantastic,
I've bought many things, padels, padel bags, grips, shoes and balls. Always had a swift service and if over eve had any dispute, it's been settled at an instant.
He's even responded to emails on weekends (a Sunday 19:00)
I can't recommend this enough!!
12. april 2026
Uopfordret anmeldelse
Besvarelse fra Padelshack
Good morning Andrew,
Thank you for your wonderful review. We are pleased to hear you continue to have a positive experience with Padel Shack.
We are extremely grateful for your continued loyalty and support.
Best regards,
Chris
PS: Cannot always promise a response at the weekend, but will always do my best to assist where possible. :)
Great shoes at good price
Great shoes at good price
Could offer better updates on delivery
29. marts 2026
Besvarelse fra Padelshack
Thank you for your good review. If you are referring to order updates, we apologise for any delays in our communication, as we usually provide a higher level of service.
Besvarelse fra Padelshack
Thank you for your 5-star review!
Superb experience
Thank you for my order. The transaction was smooth and an invoice arrived immediately, plus, I received 15% discount making your prices very competitive. I was able to track via Royal Mail. The packaging was superb.
3. april 2026
Besvarelse fra Padelshack
Thank you for your wonderful feedback. It's great to hear you had a really positive experience. Our warehouse does its best to ensure each order is well packaged and protected from damage. Glad to see you utilised our available discounts.
Besvarelse fra Padelshack
We appreciate your review. Thank you.
Excellent Facilities
Excellent facilities provided - great addition to the padel court community.
27. marts 2026
Besvarelse fra Padelshack
We are grateful for your lovely feedback. Thank you.
Great range of products at competitive prices
Found the padel racket i wanted at a good price. Fast no fuss delivery. Great range of products at competitive prices
2. april 2026
Besvarelse fra Padelshack
Thank you for your feedback. Great to hear you found the racket you required and delighted that delivery was quick.
An excellent experience all round and…
An excellent experience all round and so I would highly recommend Padel Shack. Nice quick navigation on the website, Apple Pay and email updates every step of the way. My order was shipped on the day of purchase (I ordered during the early part of the morning) was well packaged and delivered on time by Royal Mail. Thank you Padel Shack 🎾
26. marts 2026
Besvarelse fra Padelshack
We appreciate your lovely review. It is great to know it was a smooth process from placing to receiving your order. Our company strives to offer flexibility with payment options. Thank you
return shippings need to be paid by…
return shippings need to be paid by myself. there is no easy return policy.
27. marts 2026
Besvarelse fra Padelshack
Thank you for your review. We are sorry about our returns policies. We will look at making this clearer on our website. We are always available to receive phone calls or emails if you have any further questions.
Sorry for the inconvenience caused.
Kind regards,
Stringers' World
Amazing Experience
Friendly and fast service! My inquiries were attended to and guided extremely well. Delivery was super fast too considering international shipping. Products were as described. Highly recommended, thank you!
1. april 2026
Besvarelse fra Padelshack
Thank you for your excellent feedback. We are delighted to hear about your positive experience.
very competitive price
Product was at a very competitive price. Arrived as advised and was packaged very professionally.
24. marts 2026
Besvarelse fra Padelshack
Happy to hear our prices were competitive. Thank you.
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