All Things Tennis Anmeldelser 1.391

Avoid All Things Tennis – Misleading management, no delivery, no refund

I placed a time-sensitive order over a month ago which has still not been delivered.

DPD confirmed the parcel was undeliverable due to incomplete address details provided by the retailer and was returned to sender. This is clearly shown on tracking. From that point, resolving this should have been straightforward.

Instead, I’ve spent the last two weeks dealing with Ross (owner/manager) and their team, being:

Given false assurances that it would be resolved
Told conflicting information (including a re-dispatch that never happened)
Ignored when requesting written confirmation of what was agreed

The most concerning part is that this behaviour comes from management level, not a junior agent. This suggests a deliberate approach to mislead customers and delay responsibility.

Current situation:

Item not delivered
Parcel returned to sender
No refund issued
No clear resolution

Under the Consumer Rights Act 2015, the retailer is responsible for delivery or refund. They are clearly in breach.

I am now proceeding with legal action since it's a personal insult.

🚨 Based on this experience, I strongly advise others to stay away from this company. If something goes wrong, expect delays, excuses, and no accountability.

Extremely happy with the service delivery time.

I have ordered a tennis racket, the email confirmation shows that it will get delivered on 17 March. But it's 27 March and still no news or updates from them or Fedex. The company doesn't respond to my emails and can not be reached on their phone number. I feel I have been scammed by them. Really disappointed

Ordered a tennis racket but it arrived with a scratched frame. I emailed and then had to call three days later, when I was told it would be dealt with the same day.

The next day I received a reply with a DPD return label, and after dropping it off, a replacement was sent quickly at no extra cost. Could've been handled quicker but happy with the outcome.

My Padel shoes arrived quickly However they are too small and I needed a returns label. 2 emails sent no reply and have phoned a number of times no one answers. Very disappointing.

lovely website and racket. The delivery speed is insane, definitely recommend

It has now been another 10 days from my previous review & I am still awaiting an outcome on my missing item.

This is by far the worst possible company i have ever dealt with and am now going through my bank to claim a refund.

Shocking.

Excellent service and fast delivery. Will use again.

Ordered a new reel of strings , really happy with service , been using them now for the last 12-18 months wouldnt go anywhere else

Quick delivery, great response from Team when i made enquiries. Very well packaged. Much more responsive and helpful than other so called "leading" rackets sellers

Very nice online store, quick delivery and good price. Even better, there's a new shop coming to Wimbledon and I've already got my racket restrung. Well done.

I recently ordered strings and Tennis Rocket from All Things Tennis and was amazed at the timely service. Items were delivered in a couple of days. In general, they have an excellent selection of goods for tennis enthusiasts. I will use this shop again for sure.

I’ve had a great experience working with All Things Tennis. They have been extremely helpful whenever I’ve needed to sort out bulk orders for padel rackets. The entire transaction and sales process has always been smooth, efficient, and well organised.

A special mention to Jessi, who has been fantastic to deal with. She is always very polite, responsive, and goes above and beyond to make sure everything is handled properly.

Highly recommend All Things Tennis for their excellent service and professionalism

Great service. Received items quickly and no issues

Padel racket arrived extremely quickly and excellent condition. My thanks to the team at all things tennis.

Easy and seamless purchase. I think I found the best online price here. My order arrived in top condition within 2 days. The owner/founder also reached out to check in. Great personal touch!

Speedy delivery, everything well packaged. Used the restring service for a new racket, I thought that would really hold up delivery but it was done in a day. ATT will be my go to place for me and kiddos.

Ordered a tennis racket chosen by my granddaughter who plays tennis for her school, a birthday present.
Delivery and packing ,excellent.
I'm sure she will be very pleased with it in a few days time. It is light and well made. Will be pleased to order from here again.

Great selection of items, good price points, informative website and speedy delivery (although the time slot that Fedex provided wasn't accurate). Would definitely recommend!

Excellent service. Prices are very competitive and the delivery was quick. Very satisfied, thank you.