5* Review for excellent customer service. DHL hugely underperformed and flat out lied on the tracking information. 24hr shipping ended up being 2 days and that was only because Chris at Padelshack... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company are outstanding. My partner needed his racquet by a particular date as he was attending a tournament in Spain. DHL messed up and Chris resolved it and we got the goods in time. Customer... Se mere
Virksomheden har svaret
I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was excep... Se mere
Virksomheden har svaret
As complete beginners to Padel, my husband and I were looking for a racket for both my husband and our adult son as a gift. Toby was amazing - patient and so knowledgeable about the different type of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sportsbutik
- også i
- Butik med tennisudstyr
- Butik med udstyr til udendørssport
- Sportstøjbutik
- Sportstøjsbutik
Skrevet af virksomheden
Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.
Kontaktoplysninger
Bergholt Road, CO11 1QT, Brantham, Storbritannien
- 01206808014
- info@padelshack.com
- www.padelshack.com
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Padelshack
Pleased to hear your order arrived promptly. Thank you.
Will use this website again. V happy with purchase
prompt delivery. Excellent price inc postage.
Ai help wasn't so good. it gave a false impression of what was possible but this only had an effect on a future purchase rather than this one
30. maj 2026
Besvarelse fra Padelshack
We appreciate your feedback. Thank you
Easy ordering experience!
Padel ordered on the Sunday with free delivery, arrived on the Wednesday. Simple as that, just good service, can't complain!
31. maj 2026
Besvarelse fra Padelshack
We're pleased to hear you had a positive experience. Thank you.
Besvarelse fra Padelshack
Happy to hear your order arrived promptly. Thank you
Besvarelse fra Padelshack
We appreciate your feedback. Thank you
Great service good quality
Ordered 2 rackets been using for about a month both perfect and great value
19. april 2026
Besvarelse fra Padelshack
Thank you for your positive review. Pleased to hear you are happy with your racket purchase.
Nice quality, however
Nice quality however, ordered same style in same size, two different colours. One was too small, one too big 😬
16. maj 2026
Besvarelse fra Padelshack
Good afternoon Susan,
Thank you for your feedback. We are sorry to hear about the sizing issues. This is very unusual, so the only explanation I can think of is a manufacturing error. Could you please call me on 01206 808014 or email info@padelshack.com so we can look into this further?
Best regards,
Chris
Great value racquet that was delivered…
Great value racquet that was delivered next day…. What’s not to love!
13. maj 2026
Besvarelse fra Padelshack
We're delighted to hear your order arrived promptly. Thank you
Besvarelse fra Padelshack
We're glad to hear your order arrived promptly. Thank you.
Giving me valuable information,and…
Giving me valuable information,and making sure I choose the right racket for me and not the money,plus your service was excellent
19. maj 2026
Besvarelse fra Padelshack
Thank you. We are glad you had an excellent experience.
Besvarelse fra Padelshack
Happy to know you were happy with our prices and service. Thank you
Great choice of padel racquets with…
Great choice of padel racquets with good information and offers plus delivery is included!
17. maj 2026
Besvarelse fra Padelshack
It is a pleasure to know you found our website easy to navigate, and we are glad to hear you were happy with your purchase. Thank you
No racket no communication !!!
Ordered a racket that suggested it was in stock over a week later it still hasn’t shipped and the systems suggests it’s on back order. No communication from Padel Shack. Won’t yes them again.
17. maj 2026
Besvarelse fra Padelshack
Hi Darrell,
Thank you for your feedback. I am sorry again for the delays with your backorder and the lack of communication. I am pleased we were about to discuss this further, and I hope you will consider using our services in the future.
Best regards,
Chris
Super fast delivery and best price on padel balls
Ordering, processing and delivery service super fast in addition to cheapest price around for balls
15. maj 2026
Besvarelse fra Padelshack
We were delighted by your feedback and grateful for your review. Thank you!
Racket tryout arrangements really helpful
I was looking for a manoeuvrable light weight racket with less vibration conduction. I wanted to try before committing to the racket. There were no demo rackets available so Chris at padelshack arranged for me to try 2 different new rackets, with refund arrangement for the one I didn’t like. The only downside was that I had to keep the wrapping on the handle which did impair the racket trial to some extent. I I’m really pleased to have been able to try and get a racket that suits me
13. maj 2026
Besvarelse fra Padelshack
Hi Pam,
Thank you for your excellent review.
It was lovely speaking with you. Pleased to hear you had a good experience. The racket you returned has arrived safely, and a refund has been processed for you as promised.
Best regards,
Chris
Pay to return your goods!
I ordered a pair of Nox trainers in a size 9, which is the size I comfortably wear across other brands. Unfortunately, when they arrived they were absolutely enormous and far too big, so I had no option but to return them for a smaller size.
What surprised me most was having to pay for my own return postage. In all honesty, in modern online retail this is something I very rarely come across anymore, particularly when sizing appears to run significantly larger than standard.
I returned the trainers 6 days ago and am still awaiting any confirmation that the parcel has been received or that my exchange has been processed and dispatched. I also chased this up myself but have not received any proper update.
I appreciate that sizing differences themselves are not necessarily your fault, however I was disappointed with the suggested solution of purchasing another pair at £120 to “speed up” the exchange process while waiting for the return to be processed. This would have left me significantly out of pocket, which I was understandably not comfortable with.
I would also add that I do normally shop elsewhere for my padel items, however I was fortunate enough to receive a gift voucher for your store for my birthday, which is what led me to place the order. Unfortunately, based on this experience so far, it has not given me much confidence to order again in future.
6. maj 2026
Besvarelse fra Padelshack
Good afternoon Glenn,
We are sorry to hear you haven't been happy with this service. Regarding exchanges, we like to offer all options, as sometimes customers' urgency requires another size or an alternative shoe by the next day, so they don't want to wait. Other times, a customer will return for an exchange. By no means did we mean to offend you with the first option; we simply want to give you all available options.
As you have stated, the return arrived last week. We will need to look into this further, as we are usually faster with exchanges. However, I can confirm that your exchange has been processed. Our response to your email and tracking details may have ended up in your spam folder.
Please give me a call on 01206 808014.
Our apologies for the inconvenience caused.
Best regards,
Chris
Besvarelse fra Padelshack
Thank you, Jess. We appreciate your lovely feedback.
Besvarelse fra Padelshack
We're glad to hear you had a positive experience. Thank you.
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