5* Review for excellent customer service. DHL hugely underperformed and flat out lied on the tracking information. 24hr shipping ended up being 2 days and that was only because Chris at Padelshack... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company are outstanding. My partner needed his racquet by a particular date as he was attending a tournament in Spain. DHL messed up and Chris resolved it and we got the goods in time. Customer... Se mere
Virksomheden har svaret
I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was excep... Se mere
Virksomheden har svaret
As complete beginners to Padel, my husband and I were looking for a racket for both my husband and our adult son as a gift. Toby was amazing - patient and so knowledgeable about the different type of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sportsbutik
- også i
- Butik med tennisudstyr
- Butik med udstyr til udendørssport
- Sportstøjbutik
- Sportstøjsbutik
Skrevet af virksomheden
Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.
Kontaktoplysninger
Bergholt Road, CO11 1QT, Brantham, Storbritannien
- 01206808014
- info@padelshack.com
- www.padelshack.com
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service and delivery…
Great customer service and delivery came super quick.
13. august 2026
Besvarelse fra Padelshack
Thank you for your feedback. Our customer service team will be happy to hear your kind review. I am glad that our courier providers were able to deliver your order as soon as possible.
Best Regards,
Toby
The process was smooth
The process was smooth, delivery was fast and the price was good 👍
12. august 2026
Besvarelse fra Padelshack
I am glad to hear that your ordering process was smooth and that we could provide you with the best possible service at a competitive price.
Kind Regards,
Toby
Brilliant service from start to finish
12. august 2026
Besvarelse fra Padelshack
I am happy to hear that we could provide you with an excellent service from purchasing to after-sales assistance. I hope you choose to shop with us again.
Best Wishes,
Toby
Besvarelse fra Padelshack
I am glad to hear that you had a simple purchasing experience and that our warehouse team were able to despatch your order as quickly as possible. I hope you enjoy your order.
Kind Regards,
Toby
Excellent value for money and received…
Excellent value for money and received in good time ahead of schedule, thank you
27. juli 2026
Besvarelse fra Padelshack
Thank you for your positive review. It's great to hear your order arrived ahead of schedule.
Besvarelse fra Padelshack
We appreciate your excellent feedback. Thank you.
Quick efficient delivery
Very impressed how quick my order was processed and delivered!
4. august 2026
Besvarelse fra Padelshack
We are delighted by your feedback. Thank you.
Great customer care
Great customer care, asked to switch an order (same price different colour) and the team couldn't have made that easier, 100% would order again.
26. juli 2026
Besvarelse fra Padelshack
Thank you for your wonderful feedback. Pleased to hear our team could assist with the changes to your order, and glad you had a positive experience.
Competitive pricing and great service
Competitive pricing and great service. Next day delivery came as expected and packaged well.
3. august 2026
Besvarelse fra Padelshack
I am happy to hear that our warehouse team were able to provide you with a securely packaged product at a competitive price. I hope you enjoy your order.
Kind Regards,
Toby
A great selection of items
A great selection of items at lower prices than other sites. Bought a padel racket, cover abd balls, geat deal, delivered when said it would.
31. juli 2026
Besvarelse fra Padelshack
I am glad to hear that we could provide you with an extensive range of products at highly competitive prices. I hope you enjoy your new padel racket and accompanying accessories.
Kind Regards,
Toby
Racket not as described by a long way
The response to my initial reveiw has been very positive, and I accept that Padelshack was not responsible for the misinformation on their website, which they had relayed in good faith. It's nice when a complaint is treated with respect. The racket I bought was described on the web site as teardrop, ultra soft eva foam etc. It is in fact diamond, ultra hard eva, professional level. I bought it for my wife's 60th birthday. She hated it. Luckily I like it and will keep it for me, but I don' t have a lot of confidence in buying again when I buy her a replacement. Very disappointing
24. juli 2026
Besvarelse fra Padelshack
Good afternoon Joshua,
Thank you for sharing your feedback.
We are very sorry to hear about the issues you have experienced. After investigating, we found that the information we received from our supplier did not match the actual specifications of the racket. I sincerely apologise for this oversight; we should have caught it before listing the product on our website.
I'm glad our management team was able to reach out to discuss the matter further with you. Once again, we apologise for the inconvenience and will implement strict safeguards to prevent this from happening again in the future.
Please do not hesitate to contact us if you need anything else.
Best regards,
Chris
Good website with plenty of information…
Good website with plenty of information on product options.
Delivery was quick and efficient.
31. juli 2026
Besvarelse fra Padelshack
Good Morning,
I am happy to hear that you had a positive experience with our website and were able to find all the helpful information you were looking for. We strive to keep our information as up to date as possible to ensure that our customers can find everything you need. I hope you have a great rest of your weekend.
Best Regards,
Toby
Quick delivery
23. juli 2026
Besvarelse fra Padelshack
I am pleased to hear that your order arrived promptly and without issue.
Kind Regards,
Toby
Great product at a good price
Great product at a good price, delivered quicker than expected
27. juli 2026
Besvarelse fra Padelshack
Happy to hear you found our prices competitive. Thank you.
Besvarelse fra Padelshack
Appreciate your support. Thank you
Besvarelse fra Padelshack
We're delighted you chose to shop with us. We always appreciate customer feedback. Thank you.
Besvarelse fra Padelshack
Appreciate your review. Thank you.
Great service
19. juli 2026
Besvarelse fra Padelshack
We are very happy that you had a great experience when purchasing from us.
Best Wishes,
Toby
Fast delivery
18. juli 2026
Besvarelse fra Padelshack
I am glad to hear that your order arrived promptly.
Kind Regards,
Toby
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