5* Review for excellent customer service. DHL hugely underperformed and flat out lied on the tracking information. 24hr shipping ended up being 2 days and that was only because Chris at Padelshack... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The company are outstanding. My partner needed his racquet by a particular date as he was attending a tournament in Spain. DHL messed up and Chris resolved it and we got the goods in time. Customer... Se mere
Virksomheden har svaret
I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was excep... Se mere
Virksomheden har svaret
As complete beginners to Padel, my husband and I were looking for a racket for both my husband and our adult son as a gift. Toby was amazing - patient and so knowledgeable about the different type of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Sportsbutik
- også i
- Butik med tennisudstyr
- Butik med udstyr til udendørssport
- Sportstøjbutik
- Sportstøjsbutik
Skrevet af virksomheden
Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.
Kontaktoplysninger
Bergholt Road, CO11 1QT, Brantham, Storbritannien
- 01206808014
- info@padelshack.com
- www.padelshack.com
4,7
Fremragende
1 t anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
5* Review for excellent customer…
5* Review for excellent customer service.
DHL hugely underperformed and flat out lied on the tracking information. 24hr shipping ended up being 2 days and that was only because Chris at Padelshack phoned them direct to get the collection code and passed it onto me.
Kept me updated where they could and were always helpful.
Will be my first stop in future purchases.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Padelshack
Thank you for leaving us a kind review, I will pass along your positive feedback to Chris. I do again apolgoise on behalf of DHL for the issues during shipping; however, I am glad that we could ultimately get everything sorted. I hope we can continue to supply you with all of your padel needs.
All the best,
Toby
Excellent price
Excellent price
Quality Pallap Racket
Efficient shipping well packaged
Thank you
18. september 2026
Besvarelse fra Padelshack
I am glad that our warehouse team were able to package your goods securely and everything arrived on time.
Kind Regards,
Toby
Varied choice and easy to use site
Good choice and easy to use site. Ordering was easy and despatched in good time.
17. september 2026
Besvarelse fra Padelshack
Thank you for your feedback.
Glad to hear you were able to place your order with ease.
Kind regards,
Chris
Great variety of products
Great variety of products, my item arrived on time as communicated very happy!
16. september 2026
Besvarelse fra Padelshack
Glad to hear you found what you were looking for. Your review was really appreciated. Thank you.
Great racquet
Great racquet , good description and information. Great price . Prompt delivery.
15. september 2026
Besvarelse fra Padelshack
We appreciate your feedback. Thank you
Ordered the Sunday night and came by…
Ordered the Sunday night and came by Wednesday in perfect condition would recommend!
13. september 2026
Besvarelse fra Padelshack
Thank you for sharing your feedback. We're really glad to know your order arrived promptly.
Highly recommended
Excellent customer service (thank you Chris) Minor issue with delivery but sorted amicably. Very happy with the racket. Highly recommended.
6. september 2026
Besvarelse fra Padelshack
Good afternoon Guy,
We are pleased we could turn things around, and we are really grateful for your positive feedback. Thank you.
Best regards,
Chris
Had a wide variety of rackets to chose…
Had a wide variety of rackets to chose from. Item arrived quickly and packaged well.
12. september 2026
Besvarelse fra Padelshack
Thank you for your positive review
Poor communication regarding my order
Was able to order a product that was not available. No communication that was the case until I emailed asking why my order had not been dispatched. I asked for a refund but was only offered partial refund as I had also ordered a second racket of lesser value so we had two rackets arriving from the same stockist. Hoping we get a full refund soon as pretty poor service compared to many other companies. Hopefully this was just an unfortunate one off technical error.
12. september 2026
Besvarelse fra Padelshack
Good afternoon Tracy,
Thank you for your review. We are very sorry again for the communication issues and the recent difficulties. A product was listed and marked as available in error due to a technical issue. These are very uncommon, but we appreciate that it caused a lot of frustration, especially as you had to chase for an update when you should have been informed immediately.
Following our call with you yesterday, we have processed a full refund, which should now be credited to your account.
Our apologies for the inconvenience caused.
Best regards,
Chris
Besvarelse fra Padelshack
Thank you for your 5-star review. I am glad to hear that we could provide you with great service.
All the best,
Toby
Besvarelse fra Padelshack
I am glad to hear that our team could provide you with a quick despatch and delivery.
Best Regards,
Toby
Easy to order and quick delivery
Easy to order and quick delivery. Might be worth updating the dispatched email to say dispatched and not completed, but I got a response very quickly when I queried it.
31. august 2026
Besvarelse fra Padelshack
Thank you for your feedback. We will certainly look into this, but we are glad to hear your order arrived promptly.
Besvarelse fra Padelshack
Thank you for your 5-star review.
First rate service, biggest Padel range!
First rate service as always, incredible range of Padel brands, and always on hand to offer advice. Super competitive pricing, highly recommend!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Padelshack
Thank you, David. We are very appreciative of your continued business and support for Padel Shack.
Great service
Great service. Delivery could be better communicated when not in. Very confusing as to whether they will try a redelivery or not.
26. august 2026
Besvarelse fra Padelshack
Good morning David,
Thank you for your feedback.
Sorry to hear about the poor communication via Royal Mail. Unfortunately, we have limited control over this, but they should have left a card through your door when it was carded, advising when they will attempt the next delivery and offering options to rearrange the delivery date.
From what we can see this morning, it shows as delivered yesterday evening, so please get in touch via email or phone if this still hasn't arrived.
Our apologies for any inconvenience caused.
Kind regards,
Chris
Really good company to deal with
Really good company to deal with. Item dispatched very quickly.
18. august 2026
Besvarelse fra Padelshack
Always happy to hear this and grateful for your business and positive review. Thank you
Basically instant delivery
Basically instant delivery! Goods well packaged. Bag is great and racquet perfect!!
25. august 2026
Besvarelse fra Padelshack
That's great news. We are delighted to hear that your order arrived promptly. Thank you for your excellent feedback.
It was a very smooth process from start…
It was a very smooth process from start to finish.
25. august 2026
Besvarelse fra Padelshack
Glad to hear you had a positive experience. Thank you.
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