Owlet Baby Care Anmeldelser 

Dangerous product do not buy. The camera disconnects regularly and goes blank completely. Very hard to reconnect and if this happens when your baby is sleeping you wake them up. Customer service is not existent and will only tell you to reset constantly. I had to buy a new cheaper option that works perfectly. Save your money and sanity and don’t buy this be warned

Been trying to contact owlet for 4 days to be ignored! My base station disconnected to the Wi-Fi in the middle of the night and will not reconnect, I had just bought my baby home from another stay in hospital and desperately needed it. They’ve ignored my emails, cut me off on live chat saying they can’t help and it’s coming up to the year warranty. I wonder if that’s why they ignoring me so it goes past the date.
Do not buy this product, it’s unreliable and customer service is non existent and no number to call

We have had our Owlet for just over 2 years having paid just over £300 at the time. The sock is now failing to connect to the base unit and all Owlet have to say is that it’s now out of warranty and as they don’t do the Sock3 anymore they suggest buying the latest model which is another £300!!! Customer service for aftercare is rubbish so do your homework with other products that are on the market as I wouldn’t buy another Owlet!!!

Wie haben nun 10 Wochen versucht mit dem Kundenservice Kontakt aufzunehmen. Unser Problem wurde nie wirklich ernst genommen. Keine oder falsche Lösungen. Uns wurde als Ersatz nun endlich eine neue Basis zugesandt. Diese kann in unserer Region - oh Wunder - nicht verwendet werden. Absolute Vollkatastrophe!

Such a shitty app and set up experience!!! To ease and help parents - no shit!!! I am going up the walls and close to killing myself trying to connect the app and device and sock and keep it running!!! 3 days sicne we have it and it worked for like few hours only! App and software is so shitty! I hate that I need monitoring for my baby and this whole device and set up is killing me on top of it for all 3 days now that we have been home! How in todays world where everything is conncected to wifi/bluetooth and have apps - yours can be so bad and driving people to kill themsleves!!!

Der Kundenservice ist das Letzte. Ich hab dort hin geschrieben, weil die Station grundlos das wlan nicht findet und ich immer wieder alles neu installieren muss. Der Kundenservice hat mir dann geantwortet , dass angeblich schon ein anderer Mitarbeiter mein Problem lösen würde, bzw. ein anderes Ticket eröffnet wurde, dabei hab ich weder irgendwas erhalten noch hat sich jemand anderes bei mir gemeldet. Auf meine Aussage hin, dass sich keiner um mein Problem kümmert, kam wieder, dass schon ein Ticket eröffnet ist und alles darüber geklärt werden muss. Die Station macht mir immer noch Probleme und es hat sich bis heute keiner von denen gemeldet. Auf Instagram wird man auch erfolgreich ignoriert. Hauptsache 300€ für nichts bezahlt.

This product is a huge con. The sock left a huge red blister on my baby the first and only time I used it. The video monitor stopped working after 12 months. At the pricey end of the market at £399.99, it's overpriced and the technology very poor. Avoid at all cost!!! I'm also thinking of reporting this company to my local Trading Standards due to its poor product standards.

Nachtrag Februar 2025:
Als wären die unten genannten Punkte nicht schon nervig genug hat sich die Batterielaufzeit von wie auf der Homepage angegebenen 16 Stunden auf 13 verringert. Und ich meine mich zu erinnern, dass in den ersten Wochen noch 18 Stunden Laufzeit in der App aufgeführt waren. Und das innerhalb von 4 Monaten… absolut schwache Leistung.

Die Smart Sock mit zugehöriger App ist gut wenn sie denn funktioniert. Es ist reine Glückssache ob die Basistation nun mit dem WLAN verbunden ist oder nicht. Zur Info die Station steht neben dem Router. Unsere Verbindung ist auch gut. Ab und an teste ich ob Sky funktioniert wenn die Station wieder mal vom netzt getrennt ist, um zu schauen ob dies funktioniert. Sky ist nämlich das erste was bei minimal schlechtem WLAN ausfällt wenn alles andere noch funktioniert.

Die ständigen Fehlermeldungen sind unglaublich nervig. Sie treten sogar auf, wenn meine Tochter ruhig schläft ohne ihre Füße zu bewegen. Und die Verbindung der Socke zur Station per Bluetooth ist auch schlecht. Meine Tochter ein Zimmer weiter zu wickeln ist fast nie möglich ohne Fehlermeldung.

Bzgl. des Kundenservices kann ich mich den anderen Bewertungen nur anschließen. Dieser ist wenig hilfreich. Die Hilfeseiten auf der Homepage kann ich selber finden. Und mir zwei mal den selben Artikel zuzusenden ist Mist.

Ich bin gerne bereit mehr Geld auszugeben für Tools die qualitativ hochwertig sind und auch funktionieren, gerade wenn es um meine Tochter geht. Leider ist die Smart Sock 3 ihr Geld nicht wert. Ich bin wirklich enttäuscht und kann die guten Bewertungen nicht nachvollziehen.

This rarely connects for us. We finally manage to get it to connect at home but any time we try to take it away with us it stops working. It also appears to work better/connect with Android phones over Apple. Would not recommend but if you finally get it to working it does the job okay.

Honestly for the amount of money this costs I’m shocked at how faulty and temperamental it is! I put it on as per the instructions every night, it’s securely fastened and in the correct position and the yellow placement alarm goes off all the time!! When I tell you I’ve asked multiple family members and friends to check it I’m not lying! All agree that it’s perfectly placed, and it seems I’m not the only person with this problem. Also when I go on the app it takes ages to tell me her readings, which isn’t very helpful. The only reason I’ve given two stars is because on the rare occasion that it works without the yellow alarm continuously going off it is quite reassuring and it’s helpful to track their sleep. However, for my next baby I’ll be looking at alternatives, feel like I spent an extortionate amount of money on a prototype/work-in-progress! Lastly, I feel icky that it’s so expensive considering this device is marketed as something that saves lives. It feels a bit disingenuous when you’re basically costing out a large % of parents, probably parents that need it the most (according to statistics), if it was £150 a lot more people could afford, and considering it’s far from perfect I think that’s more than reasonable. It just feels like the company is preying on anxious mums, but selling them a product that in my experience has only increased my anxiety.

Support ist die reinste Katastrophe. Vitalwerte werden nachts nicht komplett aufgezeichnet. Und man bekommt keine Hilfe.

Don’t waste your money. I’ve had it for 1month and done everything customer and tech have told me to do! Final straw was I rang up an independent IT wizard to come to my house! I’ve the fastest internet available, the base station was sitting on the main hub also next to baby so very strong signal. They changed the channel so it’s not interfering with any other devices and the camera and sock still have issues connecting to app. The IT wizard said the product is a good idea however the hardware is terrible and the product just isn’t quite there yet!

We originally bought the Owlet monitor for my sister after the heartbreaking loss of her first baby due to a heart defect. To ease her mind during her second pregnancy, we purchased this £400 foot alarm, hoping it would provide her with some peace of mind. However, she ended up not using it, as she didn’t trust it, so we decided to use it for our newborn son to alleviate our own fears—especially with the lingering trauma of my sisters first baby’s death.

Our situation was unique: my husband and I had our son through surrogacy. As a gay male couple, having one baby was a miracle for us, so we wanted to take every precaution to ensure his safety, particularly given our fears of sudden infant death syndrome (SIDS). We’ve used the Owlet every single day for nearly a year since his birth.

To say I regret ever purchasing it is an understatement.

In the beginning, we followed the instructions carefully, using the Owlet 24/7, only removing it occasionally for charging. The first false alarm, which indicated low oxygen levels, was terrifying. We rushed to check on our baby, even consulting nurses to see if it was a real emergency. It turned out to be a false alarm, but that experience repeated itself many times in the first few months. Our anxiety grew to the point where we took shifts to stay awake and monitor him 24/7 for the first month. Eventually, we limited the use of the monitor to nighttime only.

In addition to the frequent false alarms, the biggest issue we faced was connectivity. Despite having excellent internet and placing the Owlet’s base station just a few meters from where our son slept, the connection would drop constantly—sometimes for over 10 minutes. We would sit there anxiously staring at the screen, waiting for it to reconnect, even zooming in on the baby monitor to check his breathing ourselves. Any slight movement of his foot would cause the monitor to disconnect, triggering yet another wave of anxiety. This happened daily for nearly a year. (To add, our mobile phones would have perfect full signal on the other side of the house, but the owlet base station would struggle to keep a single meters away.)

The Owlet is designed to provide peace of mind and reduce stress for parents, but for us, it did the exact opposite. It heightened our anxiety and caused countless sleepless nights. Although we continue to use it—because something feels better than nothing—I look forward to the day when I can finally smash the device with a sledgehammer.

I would strongly recommend looking into alternative solutions. But if the Owlet is your only option, know that while it’s better than nothing, it’s far from perfect.

Bought owlet sock while pregnant with my first baby as seen on TikTok that it was a great device to “prevent SIDS” only to learn that it does not prevent it..
However baby was born prematurely so wanted to start using it asap. Base takes forever to reconnect to sock when checking the app.
One night (maybe fifth night of using it) I woke up to my baby crying for her bottle around 4:30am. As I was changing her before her feed I checked the app just to see how she got on with her sleep only for the base to start ringing out the emergency alarm (she was fine, breathing etc) I turned off the alarm and checked the app and said her oxygen levels had dropped to 69% at 2:15am!! Anything under 80% is dangerous and I had never had that before. I also noticed the sock had disconnected to the base around her same time however the sock was on her foot correctly.
In case of an emergency it should have told me straight away but only told me once I checked the app?? Does that not defeat the purpose of the whole product? The rest of that night and the next week I could not sleep it caused more anxiety than it was worth! Definitely avoid this product. Disconnecting and false alarms telling me two hours after oxygen levels had apparently dropped? Not happy.

Unable to set custom Alarm values - for this price i expect this basic functionality

My owlet sock 3 worked PERFECTLY until I changed my home WiFi, which you’d think since it worked fine with my old provider is should work fine with my new one? NOTTTT.
I contacted owlet care for assistance on fixing the device, as surely there’s something IM doing wrong considering it worked perfectly fine a few weeks ago. So after a week or so of back and forth sending screenshot after screenshot to one of their customer service team they come back with sorry your device is now defective but you’re 4 months out of the 2 year warranty so nothing can be done you’ll just need to buy a replacement. WHYYYY wouldn’t they check that first instead of wasting my time making me send screenshots and speed tests for them to just fob me off in the end anyway.
It’s such a shame but I LOVED my owlet and the peace of mind it gave me and I used to recommend it all the time. I certainly won’t bother anymore!

Do not buy if you want any sleep

This device is grossly overpriced for what it is. I've put it on my daughter after what can only be described as a "clunky" set up procedure. It's currently 20 minutes to 5 in the morning and she's had it on since about 2300. In that time it's now triggering "hush little baby don't you cry" alert both on my phone and the pad has gone off 25 times. Stating its lost connection with baby. That isn't the case and once I switch the base on and off weirdly it reconnects just fine. It's even gone off medical emergency red once and my baby is absolutely fine.

All this device has done has caused massive anxiety. I'm now sitting up with my daughter watching her sleep to make sure there's no issues. Buying the owlet was supposed to be peace of mind. ITS NOT.

Please take my advice. Don't do it.

I bought the owlet dream sock in anticipation of my baby girl arriving to ensure peace of mind in the first few weeks of her life. She arrived on weds 11th September and unfortunately I have spent all week trying to get it to work to no avail. I have tried repeatedly every day, contacted customer support on the live chat every day and just seem to be going around in circles. I keep getting the error message “can’t find device, unable to register base” despite both green lights being on, I then also seem to get an error message saying I need to log out and rejoin from a different region… even though I have selected “any other region” for the uk. My husband has also tried repeatedly, we have reset the device, and our router several times and we are becoming increasingly frustrated. The chat has been absoutely useless and I cannot get through to an actual person- it keeps saying “unfortunately there is no one here to assist” even though it’s supposed to be from 10am. For a £399 piece of technology I’m absolutely appalled- I can’t get in touch with anyone over the phone as there is no number and I’m at my wits end. This is not how I wish to be spending the first week of my little girls life. I am going to return the device and do not recommend

Mon chien a détruit le capteur qui était posé sur ma table de nuit. Alors j'en un commander un autre, mais il m'a fallut attendre 4 mois pour en avoir enfin un autre. Le fabriquant n'arrêtait pas de me renvoyer vers le distributeur français, "GAMIN-TOUT-TERRAIN" et eux n'arrêtaient pas de me renvoyer vers le fabriquant américain. Et cette partie de ping-pong a durée 4 mois. L'un disait qu'ils ne l'avaient pas en stock et l'autre disait qu'il ne fournissait pas de pièce détachées en dehors des États-Unis. Et bien, j'ai attendu 4 mois pour enfin être serein... alors que l'appareil coûte autour de 400 euros! En conclusion, l'appareil fonctionne bien, mais n'aillez pas de problème qui nécessite d'avoir besoin du SAV.

It’s a great idea but doesn’t work as advertised. The sock itself works fine but the app that you need to use is really awful. If you’re looking to use it for real time heart rate then it works fine. If you want to use it to track your baby’s sleep it’s unusable.

It can take a whole 24 hours for your sleep data to show up in the app. I assumed this must be a bug but when I talked to customer support they told me it was expected and I should just use the real time features. Personally I don’t want to watch my iPhone the entire night. The whole reason we bought this was to be able to better understand how our baby is sleeping. For data > 24 hours there is a history function but there’s no actionable insights or easy way to view data over a longer period, you can only look at charts for 1 day at a time.

This is a very expensive product and the quality and usefulness is no where near enough to warrant the price.