Owlet Baby Care Anmeldelser 

It is mind-blowing that 400+ dollar sock can only work on 2.4 GHz and cannot be connected on multi band / 5ghz network.

We bought two for our twins. We could not make them work, this sent back. Btw all smart socks are same, so we just have up on them.

I purchased an Owlet Dream Sock, hoping it would provide peace of mind for monitoring my baby’s sleep. Unfortunately, after finally trying to set it up, I discovered that the sensor was faulty. The base station repeatedly disconnected, readings dropped in and out, and I spent hours troubleshooting a device that should be working perfectly.

I contacted Owlet support for help but they refused to assist because the product was second hand, even though it was unused. Their response was dismissive and inflexible, showing no real acknowledgment of the product’s failure or the stress caused by having an unreliable monitor for my baby.

What is even more concerning is that this device is marketed as a sleep monitor for vulnerable infants, yet it fails to function as expected. If this product can’t reliably monitor vital signs like oxygen levels and heart rate, there is a genuine risk that it could fail during a critical moment, leaving parents unaware of their baby's safety. This is not just an inconvenience — it’s a serious safety concern.

It is completely unacceptable for a company to profit from anxious parents by charging premium prices for a product that fails to deliver and then refuses to stand behind their product when it’s clear that it’s faulty. Owlet is exploiting the trust and vulnerability of parents while showing no accountability.

I would strongly caution other parents against purchasing this product, especially secondhand, as Owlet offers no support in these cases, regardless of the circumstances. You simply cannot rely on a product that may fail when you need it the most.

Super Produkt - wenn es zuverlässig funktionieren würde. Benutzen die Owlet Smart Sock 3 seit nunmehr 06/2023 und haben in diesen 2 Jahren zwar weder blaue Füße, Verbrennungen oder Fehlalarme beobachten können (echte Alarme gab es 2 x) jedoch ist es absolute Glückssache ob die App funktioniert oder nicht. Wüsste ich nicht sicher dass die Base zuverlässig alarmiert hätte ich das Teil schon lang zum Fenster rausgeworfen. Wochenlang keine Verbindung zur App möglich, dann wieder keinerlei Aufzeichnungen… Katastrophe echt. Der Kundenservice ist unterirdisch. Einfach nur miserabel!

This product is a total pile of crap - it doesn’t work - to even do a basic function like sync from camera to phone took me more than two hours - what a pile of junk - DO NOT BUY

Je suis un utilisateur de très longue date du produit Owlet Sock.
J'ai acheté la Owlet sock 1 alors qu'elle sortait juste pour mon premier enfant. Super content du produit, tout s'est bien passé.
Ensuite, l'application n'a plus supporté cette version de chaussette, j'ai donc du en commander une nouvelle pour me mettre à jour. Pas de remise, pas d'explications... juste "ça ne marche plus et c'est comme ça"... mais bon, on est parent, on ne transige pas avec la santé des enfants.
Ma femme est de nouveau enceinte et devinez quoi ? La sock 2 n'est plus compatible, il va falloir que j'achète la Dream Sock pour me mettre à jour.
Je me retrouve avec 700€ de chaussettes qui ne servent plus à rien. Autant vous dire la plus belle arnaque !
Le SAV a été contacté et vous avez l'impression de parler à ChatGPT en mode coincé parce qu'il ne peut rien vous accorder.. même pas 5% ou 10%. C'est no way !
Alors si j'ai un conseil à vous donner... acheter votre chaussette, utilisez la mais gare à la durée de vie de vos appareils... elle est déjà programmée.

Wish I had read these reviews before I purchased.

It's a terrible product, sticker that protects the camera leaves residue all over it, had to clean it carefully just to be able to use it.

Only supports 2G networks

Camera is almost impossible to pair using QR code, tried multiple devices and networks.

Devices create their own wifi network before they are paired.. but instructions do not offer a way to configure directly.. and connecting anyway doesn't yield any web address, ssh or telnet, so doesn't look like any alternative is available there.

After an hour of trying.. managed to get it paired to another network.. then immediately it lost connection and became unmanagable. Power resets do nothing, it shows blue light like it's connected (yeah right).

This product is complete garbage.

Extremely disappointed. I received the Smart Sock 2 brand new and sealed, but it never worked. I contacted support multiple times and followed every step, but they offered no real solution just told me the product had “reached the end of its life” before I even got to use it. The customer service was unhelpful, and I was left with a useless device. I regret trusting this brand.

It's so bad please avoid at all costs

Wish I’d read reviews before buying. Definitely the worst most unreliable baby cam out there - and probably one of the most expensive

The dream sock is an incredibly poor product, and the customer service is poor too. I am onto sensor number 3 now after every sensor keeps breaking and sending placement alarms to my phone constantly. I can’t even use the product anymore. Nobody from customer service actually wants to help you with the issue and asks you to do the same thing over and over again. I have dozens of emails with them and nobody will actually help me!!
The app is so glitchy too, says the sock is getting readings on one phone (when it’s on the base), then my partners phone tells us the sensor is on base.its also incredibly slow. I’m all for these monitoring devices but use your money on a different brand like eufy or sense u, I sure wish I did!

The worst tech imaginable almost impossible to simply connect the sock to your phone. Straps loosen very easily making it fall off at least once a night so the alarm goes off.

I cannot stress enough how horrible the tech is. The fact in this day and age this sock cannot connect to the WiFi without significant struggle is insane. Please fix this especially for the parents who travel often it’s a literal nightmare

Je n’ai pas l’habitude de donner mon avis spontanément mais je trouve que pour cette fois c’est important! J’ai fais de nombreuses recherches avant la naissance de mon deuxième bébé. Mon premier bébé a eu de gros soucis de sommeil et ne dormait que sur moi les 10premiers mois de vie. Je connaissais les risques d’étouffement et de MSN et cela m’empêchait de me reposer avec mon bébé qui dormait sur moi. J’avais absolument besoin d’un système de surveillance pour mon deuxième bébé afin de réussir à dormir un peu mieux si la situation ce reproduisait.
En cherchant des avis je suis tombé sur cette page. J’ai eu de gros doutes. Seulement le système me semblait vraiment être le meilleur. De nombreuses connaissances avaient des systèmes de plaques qui captent la respiration de bébé mais déjà il faut que bébé dorme dans son lit et puis dès qu’il bouge un minimum le système ne faisait que sonner parce que bébé n’était plus bien positionné…
J’ai donc, malgré les très mauvais avis que j’ai pu lire, commandé le chaussette owlet. J’avais pris directement avec l’option de la chaussette pour plus grand. J’ai pu tester la chaussette owlet directement sur la grande de 4ans. Effectivement si elle est mal mise, elle sonne. Cependant ce n’est vraiment pas un coup de mains difficile à prendre! En 2 soirs c’était réglé et la chaussette n’a pas résonné pour une mauvaise mise en place.
Bébé 2 est née. Utilisation sur tout petits pieds boudinés. Il a fallut refaire des essais pour réussir à le mise en place. Vraiment pas compliqué! Une fois le geste pris plus aucun soucis! Bébé a dormi sur mois les 5 premiers mois et j’ai pu réussir à dormir sachant bébé en sécurité!
Notre bébé 2 a eu des soucis de santé avec des atteintes respiratoires et nous avons pu agir dès la première minute grâce à le chaussette qui c’est mise à sonner avec une alarme différente d’un mauvais positionnement! On s compris de suite que là il y avait un soucis!
Aujourd’hui cela fait 14mois que j’utilise la chaussette owlet est je suis vraiment satisfaite. J’ai eu un soucis technique avec le capteur et j’ai eu rapidement un retour du service client qui a été efficace et rapide! Le problème a été réglé rapidement à leur frais!
Je ne peux que conseiller ce système! Beaucoup m’ont dit « oui mais c’est anxiogène »! Moi je trouve à l’inverse que c’est rassurant! De plus on peut surveiller la qualité du sommeil de bébé!
Bref, je recommande!

Bought a smart Sock 1 back in 2020. What a fantastic product, have use piece of mind during the early years with our two daughters. Loved the milestones tip that you would get each week...

Here we are 5 years on and on our third kid I try to set the sock up again, only to find out that they have discontinued app support to force you to buy the newest version. Absolutely unacceptable, £250 odd quid to now have a device that has half the functionality, the app was one of the main selling points! Imagine buying a phone to be told in 5 years you won't be able to access any apps! I won't spend another penny with Owlet, why would I buy another device to have the same happen...fool me once and all that. They should upgrade the sock to at least the smart Sock 2 if THEY decided to stop support... Ticket 2116861 if anyone at Owlet wants to see what bad customer services looks like! Shocking. (UK customer)

We bought a smart sock for our first kid in 2020. Here we are with kid number 4, sock was working fine when baby was first born. Baby is now sick so we decided to turn on the smart sock and monitor her information. Lo and behold the company had turned off support for the sock and is forcing us to buy their latest and greatest. They are offering us a $100 discount but this is absolutely unacceptable. Avoid this company or you will also get screwed over. They had an issue with FDA. They should be offering me a new system free of charge, not a new system for $200.

Owlet sock - 1st one broke just outside the two year warranty. No help or discount from customer services. 2nd one broke after 15 months. Customer services state that replacement socks only have a one year warranty despite the two year warranty on all products noted on their website. I asked for a link to where it says replacements are only 1 year - "It is not listed on the website any longer but, the policy is that it is 1 year from the date of purchase for replacement parts". I've asked for a copy of the policy. Pathetic. Avoid.

I bought the Owlet camera and sock expecting a reliable product for my newborn. From day one, the camera was defective: the USB port is loose, causing it to reboot and disconnect with the slightest movement. It even emits an electrical buzzing noise — clearly a hardware issue.

I contacted customer service thinking they would help. Instead, I was met with the worst support experience I’ve ever had. They kept ignoring the real issue and forced me into an endless loop of pointless troubleshooting: speed tests, app logouts, RSSI checks, screenshots — even after I sent them a video clearly showing the defect.

Each time, they moved the goalpost (now asking for tests on 2.4G instead of 5G), refusing to take accountability or offer a replacement. The support script was more important to them than solving the problem — even after escalating to a so-called supervisor.

Avoid this company at all costs. The product is unreliable and the customer service is unworthy of any brand that claims to care about babies’ safety.

Have withdrawn their larger sock from the market. They've failed the kids that are vulnerable. Absolute shite of a company.

We thought we were buying a premium camera that would help maintain the safety of our baby. It did not. Firstly it was a nightmare to connect to our WiFi and it took a few days of exhausted parents to figure it out and involved us having to disconnect everything else in our house from WiFi to allow the owlet to connect.

When we moved our baby to her own room the owlet randomly cut out or turned off the app overnight and our baby was left to cry. Not what you want when you start the transition to their own room. The camera also records all the incidents of crying or movement overnight (sometimes) and then subsequently does not notify you about them and you only realise when looking at your camera recordings the next morning. It took us 2 nights to bin the camera and buy a more reliable brand.

I now actively tell all new parents to avoid this camera brand as it is simply not safe and not fit for purpose.

Absolutely abject. For a product designed to give you peace of mind, it manages quite the opposite, consistently failing to connect.

Rather telling that the company aren’t bothering to respond to reviews either. Clearly they know they’ve made expensive trash, and little more than that.

After the warranty is over in a year, the company offers replacement parts if it’s available. The part I needed was the power cord with the sensor unfortunately they don’t sell their own products, so the Owlet camera is obsolete. I only had mine for two years. What a waste of money.